Ann,
Arrrgh... If you have already left him the poz then what is done is done, however this is a time I am going to side with you and disagree with Kim, Arnold and the spaz who left post number 2...
Lets say you order a pizza. The pizza guy speeds crazily to your house, cutting off people and running red lights. He also threw it into his car on top of a bunch of open chemical bottles and knives. From his nutty driving the pizza box was tattered and ripped. He then delivers it and miraculously, the pizza made it ok. Is that acceptable?
NO!!!!
The pizza boy has created HUGE liability for his company, and jeopardized the product. The notion of the pizza arriving safely was luck, and not a characteristic of following the proper and socially acceptable way of delivering said pizza.
In this case, the person created huge liability and did not at all process the order how people expect.
Bottom line, is that if you pack an item like the one you received 100 times, how many do you think would genuinely have some damage? Probably 95 out of 100? You probably got lucky, real lucky there was no damage. You should be killing the feedback, because he took no care for items that were important to you, and on the flip side a seller doesn't deserve 5 star positive because of pure luck, cause it sure sounds like they didn't do anything to earn it. Just my thoughts. Jason