If the buyer contacts you how long do we have to reply and still be covered under buyer protection?
I am saying this because:
I sold a pair of pants, buyer was not happy with the fit. Buyer contacted me at 1:30 am EDT, buyer filed a claim with ebay at 1:32 am EDT,I replied to the claim at 1:35 am EDT and resolved the problem by giving a full refund
So my buyer waited a whole two minutes to file a claim!!!
I would love to know how long is Ebay going to allow us to reply to a buyer?
All I see is :
New protection for your performance rating
We know you want to do the right thing for your customers--that's why eBay always encourages buyers to contact the seller before filing a Buyer Protection case. Starting in August, if the buyer doesn't contact you before opening a Buyer Protection case and you act quickly to resolve it, the case won't be included in your performance rating.
but it does not specify the time , the hours , the minutes or the seconds they will allow....
I will really appreciate if anyone can shed light on this and point me in the right direction. TIA