Q: Most of my buyers are repeat and multi item buyers, most pay weekly, some every two weeks. It's very much the norm for antiques/collectables. The reminders are going to be a big very big negative, they will discourage the 'I'll just bid on one more of your items this week'...... For international transactions its especially important, buyers like to combine items to save shipping cost. We really really NEED to be able to opt out of this.

A: Sellers will not have the ability to opt-out of the payment reminders, as site-wide consistency is important in setting community expectations. The tone and message of these reminders has been changed to remove any implication that they may be seller-driven. eBay will be reminding buyers that they have an open transaction. All of the unpaid item communications will be updated in an effort to lessen the burden on our sellers.

I noticed there's a lot of questions surrounding the Payment Reminder emails and what the changes really mean to the buyer's experience. If I may, let me take you through the buyer's experience:
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If the seller has opted out of Automatic UPI scenario:
AUCTION ITEM:
1. The buyer wins an Auction, and immediately receives an email notifying them that they have won the item (Buyer Successful email).
2. 48 hours later if the item is not paid for, buyer receives an email reminding them that they have not yet paid for the item (Payment Reminder email).

BIN/SIF ITEM:
1. The buyer buys an item (ie. BIN or SIF), no emails are sent immediately.
2. 48 hours later if the item is not paid for, buyer receives an email reminding them that they have not yet paid for the item.(Payment Reminder email). Please note that this is the first and only time a buyer will receive an email reminding them to pay.

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If the seller has opted in to Automatic UPI scenario:
AUCTION ITEM:
1. The buyer wins an Auction, and immediately receives an email notifying them that they have won the item (Buyer Successful email).
2. 48 hours later if item is not paid for, buyer receives an email reminding them that they have not yet paid for the item (Payment Reminder email).
3. 96 hours later if item is not paid for, buyer receives an email reminding them that they have not yet paid for the item(Payment Reminder email).

BIN/SIF ITEM:
1. The buyer buys an item (ie. BIN or SIF), no emails are sent immediately.
2. 48 hours later if item is not paid for, buyer receives an email reminding them that they have not yet paid for the item (Payment Reminder email).
3. 96 hours later if item is not paid for, buyer receives an email reminding them that they have not yet paid for the item (Payment Reminder email).
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Q: Can a seller OPT OUT of having the automatic payment reminder emails sent at 48 hrs and 96 hours?

A: Sellers can not opt out of the 48-hour payment reminder email.
If a Seller is opted in Automatic UPI, then a 96-hour payment reminder email will be sent.
If a Seller is opted out of Automatic UPI, then there will be no reminder email sent at the 96-hour mark.

The 48 and 96 hours are calculated from when the item is sold/won.



Q: Will we (the seller) receive a copy of the post-transaction emails that ebay is sending out to our customers?

And, what kind of emails will be sent. As far as I can determine there will be:
1) payment received
2) item shipped
3) payment reminder (after 48 hours)

Are there any others?

A: Although we will not be sending an exact copy of the email to the Seller, you will be able to see a sample of these emails and through the Selling Manager tool (now free for all sellers) you will be able to see a log of the emails sent to each of your buyer.

Yes, these are all the emails that will be sent. Just for clarity, here is more information about them:
- Order Confirmation which is triggered when a buyer goes through Checkout
- Order Update which is triggered when a shipping tracking ID is uploaded, item is marked as shipped, or when a shipping label is printed
- Payment Reminder which is triggered 48 hours after item is sold