Can you tell us why this top seller search was put into use before at least some sellers, who were qualified, got into the program during the biggest selling season?

Can you understand that those sellers feel that they are being “disadvantaged” during one of the few biggest months?

Can you understand why those same sellers are mad as heck after being “reminded” for months they were top sellers, to look forward to the program, to keep up the good work, to watch for the the powerseller invite-which never came? If the intent was to wait til after 10/1 to issue the invite-WHY were we told to “watch” for it as early as Aug.?

Can you tell us WHY customer service was telling same sellers we were NOT qualified as top sellers as we weren’t powersellers and couldn’t be powersellers as we didn’t have $12,000 in sales and therefore couldn’t be top sellers. That happened to people on Fri. and many sellers are now confused as to whether they are top sellers or not, despite emails from Ebay and logo being displayed prior to 10/1.

Can you tell us why the times of this forum was changed from 10-1 to 10-11 this morning, after being 10-1 all last wk? Does it occur to you that many sellers will come to try to get to it (at the previously posted times) and find it closed?

Can you understand why MANY sellers don’t trust ANYTHING ebay says?

Not all who qualify for TRS status have been invited into the program. When will we be allowed in?

Also, many of your live help people seem to think that one must be at least a Bronze Powerseller to be a TSR, which is not true. What are you doing to educate your live help? Thanks.

I do meet these requirements:

-- Meet the sales volume requirements for Top-rated seller status: 100
transactions and $3,000 in GMV over the past 12 months
-- Have no more than the maximum allowed instances of 1s or 2s on all detailed seller ratings (DSRs) from U.S. buyers:


I also meet these:
a seller with "less than 400 annual transactions: No more than two
instances of 1- or 2 star ratings on each one of the 4 DSRs over the
past 12 most recently completed calendar months.
-- Minimum average across all four DSRs (based on PowerSeller
requirement):
-- Current: 4.5 on global transactions
-- Starting in 2010: 4.60 on transactions with U.S. buyers.
-- Compliance with new Selling Practices policy requirements."


Why do I not yet have the TRS designation. Can I
expect to see it sometime over the next several days???

I've never participated in a live forum before. Are they going to reply or are we just talking to ourselves?

Hi ...thanks for the opportunity to ask a ques.

Can you advise re: the story auctionbytes published this morning..will this affect Top Rated Sellers?

Is it true... how wide is the test...does this mean more change is yet to come?

eBay to Apply Bain's Net Promoter Score to Seller Feedback
By Ina Steiner
AuctionBytes.com Link
October 05, 2009

thanks


___
blu

dorothysew,

All sellers who currently qualify for Top-rated seller are being treated as a Top-rated seller. We are expanding the definition to include sellers who currently do not meet PS status. Our commitment to the community was that we would do this in October. The invites will be sent the week of October 11th.

I understand your desire to be Top-rated, I'm glad to see the desire and that you perceive it as beneficial - that was the intent.

With major change we stagger the release to ensure a smooth release. By lowering the sales threshold from $12k per year to $3k per year we will add over 50k sellers to the Top-rated seller program.

I understand you upset, but I hope that you can understand our position to start with sellers who were qualified as of October 1.

Thanks

Brian

normally, they reply-----but perhaps that's changed also.