All,

Thanks for comments and input. The thread is closing but we will respond to unanswered questions (those that we didn’t already answer, not each question) over the next day or so.

Please also continue to provide input on the Top-rated program in the months ahead. Our goal is to ensure buyers have great experiences, we know that is also your goal.

Look forward to hearing from you in the future.

Thanks

Brian

Hi blazebird!
For this very reason we changed our focus to avoiding 1's and 2's as opposed to trying to get all 5's. We've found that when buyers leave a 1 or 2, they are clearly indicating that something went wrong while we could not differentiate between a buyer's satisfaction with leaving either a 4 or a 5.
Thanks!

Same here.....however, it's October 5th eBay!

I would love to let you know what dealing with some of my customers is like!

But we were supposed to be invited to be a powerseller before the program started, (with the $3000 qualification). That's the whole point that people are trying to make. This was clearly the impression the eBay meant to leave. Brian has yet to clearly respond to which qualifications level of Powerseller need to be met. Ambiguity.

I've been a PS out here for most all the years I've sold on Ebay. I'm mostly a gift oriented/holiday sales business, so I desperately need these upcoming holiday months. Every year my summer months income dips down to the dead zone, and this August was the first time I dropped just a few dollars short of holding onto my PS status. My DSRs and track record have been excellent as many others out here. COME ON NOW--for just a few dollars you strip me of the PS badge, and then say don't worry-you'll get the new TSR. I blinked and missed that too, and now like most here, Ebay is throwing me to the bottom of the heap. Tell me how is that rewarding the good sellers? I've already got my income back up now, but how long do we wait to get our status back???

...."Our intent is to promote our best performing sellers. And the program is designed to do just that."

That's not what it looks like to me. I think you better redesign it because all you are doing is chopping the heads off more good sellers and driving more away.

Why hasn't my Seller Dashboard been updated since September 10th??

The quote of the day!

Bryan

Exactly who, if they can't find it here, even though it is here, because they clicked on the TRS search criteria and do not know to click it back off to see ALL listings, they will find it elsewhere.

----------------------------- Jeanette

Why do sellers who are not TSR's with worse DSR's and fewer recent sales coming up above me in search?

Look up Dallas Cowboys fleece blanket, Item # 400073291553 has two recent sales since September 17th, he has worse DSR's than me and he is not a TSR.

I have three much more recent sales since September 30th, I am a TSR and I have much better DSR's than they do and my item # 380163170551 comes up at #25. How is it that I beat him in DSR's, I'm a TSR and I have better recent sales and he's #2 and I'm #25?

You're kidding, right? There is no choice for me. There is only one way for me to run my business. I have always run my business as customer oriented - my customers come first and I want to treat them the way I would like to be treated as a customer. And I'm a one-woman show and I always have been. Sales have fallen off the face of the earth lately...and it's certainly not for my lack of customer service. I think I understand now...and I am seriously looking at alternative venues. I am wasting my time selling here - it's becoming very obvious. You don't want sellers such as myself. If you did, you'd treat me with at least an iota of respect.

High levels of performance ensure buyers return to the marketplace.

Buyers WILL NOT return to the marketplace if 80% of the items listed here are hidden....It's not rocket science!