Ask Griff Thread Posting Tips & Guidelines
- If you have a question about an eBay feature or policy, feel free to post it to this current month's Ask Griff thread.
- It can take a few days for me to post responses to questions. If your question or issue requires timely assistance, you should direct it to Customer Support. (Click the Contact Us link). You can also email your questions, account issues, etc to me at email@example.com (using your regular email service, not My Messages). Include the phrase: "Ask Griff Thread Question" in the subject line and provide the User ID you wish to associate with the question as a "by" line. (For the thread, no anonymous posts please).
- Please only post here using an active eBay selling ID as opposed to a dedicated posting ID (an eBay account and ID used solely for posting on eBay Discussion Boards). Posts using what is clearly a posting ID will be deleted without response.
- Limit your post to no more than three specific, non rhetorical questions on a single topic that is directly related to selling on eBay. Use separate posts for separate topics and their questions, limited to three posts per day. When in doubt, summarize.
- I answer posts in groups roughly 50 (give or take 10). Depending on the volume of posts, I may close the thread temporarily after about 50 or so posts to provide time for me to compile answers. If the thread is locked, I may open it for a new session (unlock the thread) after I have posted a response post. If posting volume is slow, I will keep the thread open between responses.
- A response post will contain all of the previous questions and my responses in one, single (and long!) post. Once a response post is uploaded, I will delete all of the original posts (to save space and avoid duplication). If a post is not deleted, it is because I am waiting on more information and input before creating a response.
- If your posted question is not included in a response post, then your post:
- was answered in a recently-posted group of responses, or....
- was primarily editorial, or commentary in nature or a conversation between two posters, or...
- contained only rhetorical questions, or...
- requires more input from an eBay team or employee prior to a response, or...
- violated the general eBay Discussion Forum Rules and Policies. (For example, posts asking about deleted posts will, per the discussion forum general posting rules, be deleted without response.)
A Short Ask Griff Thread FAQ (Frequently Asked Questions)Q: Whose idea was the Ask Griff thread? A: The idea was suggested by sellers here last January (2009) after I made a few posts on a Seller Central thread. I liked the idea and agreed to oblige with a regular, on-going Seller Central thread which I named Ask Griff. The project has evolved since then but the purpose of Ask Griff remains the same. Q: What is the purpose of Ask Griff? A: As I see it, the purpose is four-fold. 1. To provide answers to your questions about eBay, eBay policy, features, etc; 2. To give some perspective on the"why" of changes and decisions we make to eBay; 3. To offer advice, tips and information - when requested - for navigating and it is hoped, succeeding on eBay as a seller; and 4. To lend an ear or give direct support via email to those sellers who require it. Q: I have a suggestion. Can I post it here? A: Yes, you may post constructive suggestions here. I forward suggestions to the appropriate person(s) or teams for their consideration. I compile comments, complaints and concerns into a summary which I send to my colleagues across and up the eBay Marketplace organization on a regular basis. Input from this thread also informs all recommendations and advice I provide to all my colleagues throughout eBay when advocating on the behalf of small sellers. Q: Do other employees, (i.e, upper management) read Ask Griff? A: Yes, many of them they do. Q: When will the next round of site, policy and feature changes be announced? A: We just released the Fall Seller Updates for 2009. The next release of updates will occur in early 2010. Q: What will be announced in early 2010? Come on Griff, give us a hint! A: Sorry, no can do.
Helpful LinksThe following are links to information on eBay regarding topics currently of interest to sellers. Please take a moment to read through them. Also, you may find an answer to your question there. In addition, read through previous Ask Griff threads. Your question may have been previously asked and answered there.
- Seller Update July 2009
- Seller Update July 2009 Details
- At a Glance Chart of Requirements for new eBay Top Rated Seller and PowerSeller Programs
- How DSRs are Calculated for TRS Eligibility
- Seller Checklist for 2009 Changes and Updates.
- Upcoming First Five Listings Free Pricing Fee Schedule and FAQ
- Picture Manager Retirement (date changed to January 2010)
- New Item Page Information (Note: All the seller-facing links like Relist, Sell Similar, Mark as Shipped, Revise, etc will be added back to the closed and current views of New Item Page in early July. In addition, Store Category list will also be added back to the New Item page around the same time.)
- News for Sellers in Books, Movies & DVDs, Music and Video Games
- eBay Bucks Beta Program Terms and FAQ.
- Seller Update April 2009 Annoucement, Overview, Details, and FAQ. In addition, you might want to read through the April 14th Discussion Forums with common Seller News questions and answers about all topics announced on April 14th including Resolution and Tracking.
- Feedback Removal and Withdrawal Policy
- Detailed Seller Ratings. (aka, DSRs)
- To report a problem with a buyer (feedback abuse, feedback extortion, Unpaid Item, etc), go to the Resolving Problems hub page. This is the page where you can file an Unpaid Item Report, a report of possible Feedback Abuse or Extortion, or any other problem you as a seller, need to report to eBay.
Griff _________________ eBay