Posted by spoonheart on Jan-30-09 09:44 PST Hidden Email Question Redux I didn't see the answer to my question so I will ask a third time...
Is eBay US going to go to a system like Germany's where all the e-mail is handled through eBay and the members can not and will not be able to see each others e-mail addresses?
I answered this question previously in the batch posted @ Jan-27-09 08:35 PST 20 of 66
Posted by 71ace on Jan-30-09 09:47 PST Paperless Payments As a seller, I am really disappointed in the "upgrades" eBay has recently made with the paperless payment along with pushing the use of PayPal. I now realize, however, that eBay owns PayPal so the paperless push is more clear. I do not care for PayPal thanks to a recent buyer dispute and do not want to use PayPal for my auctions - I would prefer to take checks or money orders. Will you consider bringing this very useful payment option back?
We won't be rolling back this payment policy change. I also do not understand why eBay and PayPal will not honor my auction terms. I state that I do not accept returns that all sales are final. The buyer's bid agrees to these terms, however a careless buyer who does not ask questions or want to fully commit to the sale can complain and nearly always get refunded, PayPal just helps themselves to my funds while forcing me to accept returns and totally trumping my auction terms. Will eBay and PayPal honor my auction terms?
See my previous responses to this popular question.
Posted by purse*couture on Jan-30-09 09:49 PST WWGD (not WWED) Griff,
You replied to this question posed by beautifulbb2u with this:
Posted by beautifulbb2u on Jan-29-09 14:54 PST
What could you do to right the situation? I would like to know - step by step.
First, I would stop and think; "Well, there it is. I finally ran into one of those impossible-to-please buyers everyone's always talking about." And, unless I thought there was something about that particular transaction that I could learn from and use to change a business practice, I would put it behind me with "Next." (I am a fervent believer of "Next.")
If my DSRs hadn't dropped below the threshold, I would immediately list more items with the goal of more sales and more good ratings to mitigate the effects of this difficult customer's ratings. And if my ratings had dropped below the threshold? If I had other current listings, I would pour on the maximum charm and customer service to gain, I would hope, more great ratings to mitigate that one low rating. If I had no other current listings, I would wait till the rating-in-question rolled off my 30-day average and, if I absolutely had to sell more things in the meantime, I would try selling in other channels until I could list again on eBay.
"I would try selling in other channels until I could list again on eBay"
Are you therefore encouraging sellers on eBay to list elsewhere?
No. This was a response to a hypothetical question ("Griff, if you were not you and X happened...) Does eBay management also feel this way?
The question was directed to me as a "civilian seller." It was hypothetical. There is not even a remote chance that I will find myself in the proposed situation, however, it is was a good question and deserved a response."
Let'd set some clear guidelines regarding my perspective and eBay's perspective before this turns into a long game of "gotchya Griff!"
Some questions are directly at me and not eBay. For example, if someone asks, "Griff, what is your opinion?" I will answer with "I believe..." or "It is my opinion..." So, when I say "I", it means me, my opinion, my belief, my personal selling, what I would do, etc (Yes, I am allowed to have a personal opinion which I may choose to share when asked or when I believe appropriate.)
When someone asks about eBay ("Griff, what does eBay think...?") I will answer with "eBay believes..." or "We believe...." When I say "we," or "eBay," I am speaking on behalf of eBay.
When my opinion differs from eBay's official position (and it does sometimes) you will know it if I am asked and if supplying my own opinion is appropriate to the question or comment it is meant to address.
Posted by doggiesarecool on Jan-30-09 10:10 PST Search Ranking Concern HI Griff & Everybody - Griff,I am still having a problem listing. My DSR's for 12 months are:4.94/4.89/4.86/4.78 (even tho I charge exact postage,with postage showing on label). I have no 30 day DSR's.I am showing 100% feedback,and show no policy violations. My search is standard.Ebay tells me this at the end - "Thank you for providing buyers with a positive shopping experience".
My problem with listing, is that I cannot see spending any money on listing fee's, if my listings are going to be buried at least 2/3 down the list. To me this would be paying for something (the listing fee's), only to be punished, but yet Ebay thanks me for providing buyers with a positive shopping experience.
Are you assuming that your listings would be "buried at least 2/3 down the list?"
"Standard" ranking is not a bad thing. It depends on more than just your ranking status as determined by your ratings averages (which are actually excellent btw). If you list in the auction format, then your item will be combined in a Best Match sort rank by one major factor: Time Ending Soonest. This is the standard ranking for all auction format listings in a Best Match sort. It also depends on how many items are returned on a search for your item using keywords. If there is one page of items, then yours will be on the first page of course. If there are 30 pages, then your will be, like all other seller's listings in the auction format, sorted by Ending Soonest and will share with every other matching auction format listing, time at the top towards the ending time for the listing (Time Ending Soonest being the hand's down most popular sort order for buyers looking for auctions).
If you listing is in a Fixed Price format, then your item still has a good if not better chance of showing on the first or first pages of a title keywords search return list. The most important factors in a Fixed Price Best Match sort are (in no specific order) Previous Sales, Feedback and DSR ratings, Shipping cost and of course, relevancy. From a business standpoint, this would be bad on my part, to pay for something, knowing I am not going to receive it (the listings not being seen).
But your items can and will be seen and can be found. Even without Best Match, your items would show up towards the first page in different sorts: ending soonest, newly listed, highest cost, lowest cost, etc. You have been in business for your self, can you give me any valid reason, for me to spend my money under these circumstances? I can't think of one reason to spend my money here, knowing I am not going to get what I had paid for.
Because your assumption is not correct. Unless you are selling items at fixed price at an uncompetitive price with higher than average shipping and your seller account has a record of customer complaints and your DSRs are low, then your items will be seen and found. Have you tested this to see either way? If not, you might want to consider doing so
itsallgood4me2 on Jan-30-09 10:17 PST More Buyer Requirements! I think a good, if not perfect solution might be more Buyer Requirement options for blocking buyers. For example, a block for buyers who leave x or x% of negative feedback or bid retractions or INR or SNAD complaints. Perhaps giving more control to sellers on who can bid or buy from them would be a workable solution. (I am pretty sure most sellers would welcome more control). You replied that there is nothing in the works but that you'd pursue it with the rest of the team. Will you pursue it soon, please?
I will do better than that. I will pursue it now, immediately. It is a pet project of mine (more control to sellers through expanded Buyer Requirements. Again, the standard disclaimer: I cannot promise that this willl blah blah blah...but, I am feeling pretty confident on this one. It's an ideal solution to a lot of seller issues. More in the coming weeks. I will keep you up to date with progress. Thanks Griff, and have a great weekend!!
Thanks! You too!
Posted by low*profile on Jan-30-09 10:24 PST Sending Suggestions for Site Content Improvements Griff, re your remarks in the previous group of answers about how the fees announcements should have been better worded - I think this is a serious problem with eBay - not just in announcements, but in many of the help pages, responses to inquiries, input instructions, etc. Sometimes eBay wording appears to have been intentionally written so as to be ambiguous or confusing. (BTW, my post re not using DSR's boils down to eBay wording. Were the DSR explanation/usage guidelines analyzed and deliberate, or are they just "good enough"?)
I have several times submitted complaints/suggestions about artless or confusing wording but since this doesn't require an answer, don't know if they're seen by anyone whose specific job it is to worry about clear, concise, accurate site content Does eBay employ writers/specialists to edit and refine site content, or does each functional group compose/issue its own announcements/documentation?
If no specialized group exists, could I suggest that one SHOULD exist?
A dedicated content group does exsist here of course. They are in the middle of a daunting task: refining and editing all site content, especially our Help pages (which, I don't know if you have noticed, have actually improved greatly in the last year). If you have a suggestion for them, send it along to me and I will forward it to them for consideration. (I have found a few places where things could be tweaked and have sent it along to them so they are used to getting suggestions from me.)
Posted by billslongbows on Jan-30-09 10:44 PST Ads on eBay >> As a seller , how does ebay placing links to alternate web sites on my listing page help me make a sale and now placing ebay competitors listing on my page help me?
> I don't know if it is supposed to benefit you directly.
How can it benefit us at all? The diamond sellers are just using ebay as cheap advertising - to pull buyers away from ebay. When they find the items are cheaper there, they won't come back.
There used to be an option to opt-out of co-advertising. If that has been removed, what is the chance of reinstating it? That way, if a seller wants his items on other listings, he has to allow listings on his pages as well.
With regards to placing ads on a seller's item page. Currently, the test is on closed item pages, not live. In any final release, sellers will be able to opt out of having other seller's items appear on their closed listing pages. By opting out, that seller's ads will not appear on other seller's closed listing pages. Is eBay making an increased effort to close out the shilling rings? There still seems to be a lot of it going on. There are many reports on the T&S group about such rings being reported, with no action being taken by eBay. The ones I have reviewed were obvious, such as 10 new IDs registered on the same day and all of them buying 20 identical items from the same 20 sellers. Some of the IDs have built up hundreds of feedback entries this way, often for buying such things as a "rubber band" or similar nonsense item.
There are thousands of such auctions. Just have one of your T&S people put a word in the search string, such as "clip" and sort on lowest S&H first. A lot of these could be found and eliminated by a bot - such as the ones listed for a few cents with free shipping.
We have the most sophisticated, proprietary shill detection software imaginable. It detects verifiable account connections, and patterns of buying and selling. If the software detects possible shills and we can, upon closer examination, determine that the activity is verifable, we take action. If the activity cannot be verified, we take no action. Is eBay going to start listing the combined price plus shipping in the feedback? All feedback should include that amount, as well as the item title - and it should remain viewable forever, not disappear after 90 days (or whatever it is now).
I don't believe there are plans to list the combined price of an item in feedback but it's an excellent suggestion which I will forward to the team in charge.
Posted by sko74517 on Jan-30-09 10:48 PST Fees, Advertising, Rare Items, & My eBay Fees:
Is there any possibility that eBay will get rid of all listing fees? Having a higher FVF actually makes more sense to me than having listing fees, for all the obvious reasons. If the answer is "yes" or "maybe", will you please suggest that they not go nuts to try and make up the difference!! LOL!
Yes, lower to no listing fees are always a possibility. Some might even assume that we are heading in that direction from past fee changes. However, I could not possibly comment on that assumption (this is not an announcement). Advertising:
Since Yahoo and others can apparently provide links that take eBay buyers off eBay, will there ever be an opportunity for eBay sellers to advertise their items on other sites they sell on?
Sellers can contact Yahoo and inquire about entry into the PPC with eBay program. Rare Items:
In one of your previous posts, you suggested that the seller place a tamper proof label on the box of a rare sealed item, in such way that opening the box would destroy the label. As an antique seller, don't you realize that placing such a label on a rare box would also lower the value?
It depends on the box. The tamper proof labels I use are not super adhesive to the point of destroying the underlining surface upon which they are placed. I might think twice about using it on paper of course, but on varnished wood or a sturdy painted surface, I would not hesitate to use one. My eBay:
You stated that eBay monitors the useage of a product like My eBay around the clock to determine impact on the business. You stated that so far, the usage data doesn't indicate a significant impact.
Isn't it possible that in the case of My eBay, continued use of the product is not so much an indicator that it works, but simply that we're all just stuck with the bugger?
Data is data. It shows useage, but not sentiment. If the new version was actually unusable for whatever reason, we would know it instantaneously. For the record, I started using it last summer and now prefer it to the old version. There are few things about it I don't like that much but overall, I am happy with it. Thanks Griff I appreciate your patience!
You're welcome!
Posted by billslongbows on Jan-30-09 10:54 PST New Thread In February? Will you be starting a new thread in February? This one is getting awfully long.
Yes, and I cannot wait!
Posted by hightides_beach_shop on Jan-30-09 11:17 PST More on Final Value Fees and Seller Costs As it is now eBay loses nothing when a buyer returns an item. Not one red cent.
Uh, yes we do. We loose the FVF which we return to the seller That's not money out of Ebays pocket beyond what a seller puts in, such as shipping. In other words, Ebay doesn't lose a cent beyond the finals and does not pay out more beyond that amount do they Griff?
Yes of course, but a lost FVF is a lost FVF. And you agree sellers lose extra money in initial ship cost beyond the item price which is refunded?
I do. Do you agree sellers have more to lose in refunds then Ebay?
On the transaction? Of course. List price $45.00, ship $4.90 (possible insurance).
Returned for any reason. Seller loses the ship cost which has to come from their pocket.
However, when we accomplish our mission (and I convinced that we will), perhaps many of them will resume their previous levels of buying and selling activity. One of the reasons I'm hanging in here. Part dare devil and part of my hoping this has a reasonable ending.
Ask friends and neighbors and see what they think about perspective instead of relying on unseen others to relay that info? I wasn't relying on "unseen others" I was relying on our buyer data which shows an unmistakable buyer preference for free or reduced shipping, even for items where the shipping cost has been moved to the item price.
But I can't see that information. Therefor, unseen.
Can I?
No, at least not at this time. I think a good, if not perfect solution might be more Buyer Requirement options for blocking buyers. For example, a block for buyers who leave x or x% of negative feedback or bid retractions or INR or SNAD complaints. Perhaps giving more control to sellers on who can bid or buy from them would be a workable solution. (I am pretty sure most sellers would welcome more control). In regards to the above statement and your reply but it is something I will pursue with the rest of the team.
Thank you tons.
I have no more questions at this time Griff
Thank you for filling us in on what you could and your personal insite to many of the on going situations here.
This means a lot to many people that finally, someone came in to try to help clear things up.
Hope you plan to stick around.
Your welcome and I plan on sticking around
Posted by mygift2u on Jan-30-09 11:22 PST When? However, when we accomplish our mission (and I convinced that we will), perhaps many of them will resume their previous levels of buying and selling activity. From this statement, I read there are more changes in the works. The state-of-the-art eBay will not bring them back. Can you disclose a timeframe whereby we will start seeing some things (changes) that will actually bring back the sellers that left. Or keep the ones that are thinking about leaving?
Yes. There will be information in about three to four weeks.
Posted by buriedbybooks on Jan-30-09 11:32 PST International Media Sellers Griff,
why are international media sellers considered acceptable collateral damage after being URGED to list on international sites via ebay's International Best Practices?
(for your information, Griff: )
Link List on eBay sites in multiple countries. While international buyers often come to the U.S. site to buy, they are also often browsing other eBay sites for the item. Listing in all your main trading markets gives you greater exposure and more bidding activity. Your eBay ID works on all eBay sites, and PayPal allows you to list in 17 currencies. When selling across borders, be aware of country regulations and restrictions. This is information for US sellers who want to list on International sites, not international sellers based outside of the US who want to list on eBay.com On the August Discussion Board, we were told we had "call out" a non-standard item in the description area in order to be 'safe' from having the listing pulled for excessive shipping when using the calculator.
Is that still the case or has that changed?
It is still good advice and still applicable. If a seller needs to use the calculator for a media item, they should specify the size and weight of the item to indicate clearly to the buyer and to eBay if necessary, that it is non standard.
Posted by buriedbybooks on Jan-30-09 11:40 PST Free Shipping Required? re: 'eBay does not require Free Shipping'
In the DVDs category, the maximum will be set to zero and sellers will be required to offer free delivery as their first domestic postage option.
Link Ebay.com may not currently require FREE shipping, but it is incorrect to state that 'ebay' does not require free shipping.
Clearly, they do.
Given the history of 'testing' policy and products in international markets 'first' before applying them to eBay North America, can you see why sellers are worried about this issue?
Sure. Let me repeat: There are no plans to require free shipping in media categories for eBay.com
Posted by jay_cor on Jan-30-09 11:41 PST Buyer Threats In response to accepting returns for buyers remorse because the buyer found a cheaper item, you said: "Well, actually, this is not a valid reason for a return on eBay. If a buyer admits to a seller that they want to return the item because they bought it cheaper somewhere else or from another eBay seller, we won't support them in a claim. ("I found it cheaper somewhere else" is not a valid reason in a PayPal or eBay dispute)".
Okay, then, I would like you to explain how exactly that was allowed to happen to me. I sold an item to a buyer that she saw in a store after the fact that was half the price she paid for mine. She immediately emailed me and demanded that I pay her the difference in prices. I refused, telling her I would give her a full refund (less shipping) if she returned the item to me. She refused to return the item because I would not pay for shipping. She threatened to file a false SNAD with PayPal, until I explained to her that PayPal would still require her to pay for return shipping. At that point, she threatened negative feedback. I immediately contacted eBay's Trust and Safety Department about this, provided them with the emails, and was told there was nothing they could do. Since eBay wouldn't help me at all, and fearing negative feedback, I gave in and refunded the difference in prices to the buyer. Two days later, she left me a nice big negative anyways. I once again contacted Trust and Safety about the negative feedback and asked for it to be removed. What was I told in return? I was told that I should have paid for return shipping in the first place to avoid the negative. They said they would not remove the feedback and that I should leave appropriate feedback in return. Thank goodness this was before sellers were no longer allowed to leave negative feedback, otherwise, I wouldn't have even had the opportunity to do that.
Ah. This happened before the changes. That's why T&S told you that they wouldn't be able to remove any negative feedback this buyer might leave, because before we made the change, buyers could leave negative feedback in these cases and it would not be removed. Today, this is not the case. So, Griff, my question to you is, had the buyer went ahead and filed the SNAD would eBay/PayPal have found in my favor, and, if they did find in my favor, would eBay still have allowed the buyer to leave me negative feedback because of this?
Back then, prior to the changes to Feedback? Yes. Today? No.
Posted by jay_cor on Jan-30-09 11:46 PST Unfair SNAD claims This was your response to a poster stating that buyers should be held accountable for buyers remorse because it costs the seller money: "This will be a point on which we may never agree. I don't believe that buyers are accountable for anything but paying. If a buyer of mine is, for whatever reason, unhappy with their purchase (buyer remorse), I want them to send it back for a refund. I don't sell to make buyers unhappy and I don't make their lack of satisfaction conditional. An unhappy buyer is an unhappy buyer."
Please explain to me how this is fair. I once sold an expensive Halloween costume to a buyer that needed it for a party. Ten days after receiving the costume (after the party), the buyer informed me that she would be sending it back for a full refund. I immediately refused, stating that the auction clearly states I do not accept returns on costumes due to the time-sensitive nature of the item. The buyer admitted multiple times that there was absolutely nothing wrong with the costume, she just did not need it anymore. After I refused to let her return the costume, I did not hear from her for two months until PayPal informed me that the buyer had gone straight to her credit card and filed a chargeback. She fraudulently claimed SNAD and PayPal immediately took the money from my account. PayPal promised to help me fight this, and for two months I gathered every bit of evidence I could proving the buyer was lying and the chargeback was unwarranted. In all, I had faxed PayPal 16 pages of evidence, including multiple emails where the buyer stated their was nothing wrong with the costume, and, best of all, proof that the buyer had worn the costume to the party. Final result? PayPal told me there was nothing they could do for me because it was filed as a SNAD.
After I had spent two months gathering undeniable proof that the SNAD was false, they said they would only get involved if the chargeback had been filed because of INR or Unauthorized Purchase. The buyer got all her money back and she got to keep the costume. Furious, I filed a report against PayPal with the BBB and submitted to them the 16 pages of evidence I had submitted to PayPal showing how I was getting taken advantage of by both the buyer and PayPal. End result? PayPal called the very next day offering an apology and a "courtesy" credit to my account for the cost of the costume. I was happy to have my money back, but still furious I had to jump through so many hoops to get it. I should not have had to go through that in the first place.
Sorry Griff, but that is not the cost of doing business, especially when you are a small seller. Maybe diamond sellers and other big box eBay sellers can write something like that off, but small sellers cannot. For all the comments coming from eBay denying that they are trying to weed out small sellers, they sure do give advice that is to the contrary. Another thing, I noticed you like to say you've never heard about things like this happening before or that if they do happen it is very rarely. I hate to break it to you, but only a small percentage of eBay users come to these boards. Just because somebody has not personally contacted you about a problem like this does not mean it doesn't happen. Ebay needs to drop the "buyers can do no wrong" attitude and see these transactions for what they really are.
When did this happen? This past Holloween? If so, send me all the details. Not just so I can get you redress, but so I can put together exactly what happened and determine if this is a good case study for what we need to change. Send everything, including emails from the buyer, to me at griff@ebay.com using your regular email, not My Messages!
Posted by peach*pizzazz 75.168.47.155 on Jan-30-09 11:58 PST Email Question Griff, I'm still waiting for a response to my email I sent you twice now.
Are you sending it to griff@ebay.com using your regular email and not My Messages? I am caught up with all email as of this morning. I cannot deduce your email address from your User ID.
Posted by snappyauctions14 on Jan-30-09 11:58 PST Response to Suggestions Hi Griff:
...if eBay can really see how their forced return/automatic SNAD refund policy (via compelling use of Pay Pal) is hurting sellers - especially those who are not dealing on inventory/retail type items, and if eBay is genuinely concerned about all their sellers being successful, what, besides (to paraphrase) 'we'll look into it' does the poor seller have to look forward to exactly?
I don't have anything to provide at this time. I said, I will bring this up in our next team meeting. I will do so. Put a better way - you are doing your best to answer what you can - and forward 'up the chain' those issues for which you can't answer. Not just for this one example set, but many others. And that's the real question set here:
What plans are in place to offer actual feedback to members for those suggestions that you can't? Simply restating the policy that caused the question in the first place is not resolution for it - just like having only a 'seller's perspective' (service/goods provider) type reply to a buyer (a customer) is not considered good business practice by you as you have stated repeatedly.
When I know that there is news I can announce about a new change or feature that may have been connected to a proffered suggestion, I will bring it. Before that time, it would be inappropriate to provide more information. We also do not recontact members who have sent in suggestions with a status or progress report on their suggestion. It's only been about 3 weeks since I started taking questions. I ask for your patience. Thanks To close the loop, you answered the above question group (from that poster) with words to the effect that - I'll suggest it but can't promise anything. Exactly when and how will these be followed up?
See above Who (since you can't) will answer them specifically and when?
See above What is the timeframe for this?
We cannot promise a time frame for suggestion processing. I apologize if this is unacceptable to you but it is the reality. Thanks as always for your continued support and attention.
You are welcome
Posted by gcs220 on Jan-30-09 12:04 PST eBay's Mission Griff, what is eBay's path? What is eBay's mission? Specifically, what is the vision for eBay to which all these changes are leading? Draw us a picture (in words) of what eBay will look like, of what it will be.
I cannot draw that picture for you, not now. But I can give a short answer as to mission and path by stating what we do: We connect buyers and sellers. It is as simple as that. This drives everything we do. I see eBay as a an advertising portal, a classified ads site, with links to everywhere and anywhere. I stated as much last May on eBayInkBlog, and my post was removed. Can you honestly draw me a different picture?
I cannot see into the future, but eBay's vision is to be the best marketplace for connecting buyers and sellers.
Posted by thebeesknees on Jan-30-09 12:17 PST Sellers are eBay's Customers! I will also ask again, my two-part question:
How does eBay expect their paying cusotmer (us sellers) to maintain a sound (or even loose resemblance) of a business plan if you will not acknowledge us as such?
We have never stated that sellers are not our customers. Of course you are our customers. As for your business plans, I understand exactly what you are saying and I agree with you. You need to know what we are planning for you and you want to provide input into the planning process. Something is in the works. (I hinted as much in a previous response). You are all about implementing the 3-phase disruptive innovation model and if you truly see this as a worthwhile direction/plan, then why are your sellers not included in the process, at least at the discussion level.
See above And no, Griff coming here answering questions does make for a meaningful dialog between the customer (us sellers) and the eBay D.I. team. Heck, even Griff acknowledges there are things he does not know or is not privy to release.
Forgive me if I am wrong but I believe you meant to say "..coming here answering questions does not make for a meaningful dialog..." and if that is the case, and you actually believe this is a wasted exercise, then I tell you this: People here are watching this thread. I have forwarded every post that I said I would forward. The thread and the posts have sparked discussions and will yield results. Let me again set your expectations though, I cannot promise that everything every single poster has requested will be created or changed. I cannot promise you when any changes might be coming. But I assure you, I am not here to waste your or my time.
Posted by mygift2u on Jan-30-09 12:19 PST Seller Dashboard Issue Griff
THANK YOU for this thread.
=========================
I believe there is either some manipulation or glitch(s) going on regarding my DSR's. I know others are reporting similar glitches. Since the day that eBay "flip-flopped" the two lines we see, my DSR's have been substantially lower on my Dashboard than they have ever been and lower than I believe they should be. I believe the glitch has more to do with eBay changing the display in the Dashboard than with my true ratings. I hope someone is looking into this.
Most of us are aware that there was an earlier Dashboard glitch that was causing displayed DSR's to be incorrect. I was very vocal about that glitch and eventually I saw an article on Auctionbytes where eBay finally admitted they were having some problems.
I believe there is a new glitch. It may not be an across the board problem but I have seen enough posts to know it is not just me.
If you believe that there is something amiss with the display of DSRs in your Seller Dashboard, send the information to me and I will forward it to the team in charge. Thanks
If you have an account or feature issue or bug, please send it to me via email. You will get a quicker response and faster resolution. This thread is for questions, not for bug or feature or site issues or problems. Reporting them here is not the most effecient means towards a resolution. Thanks.
Posted by guitar_parts_for_you on Jan-30-09 12:46 PST UPI Process Needs Streamlining and Shortening Hi Griff,
Re Non Paying Bidders:
Now that eBay is mostly electronic payment only, should not the process be shortened? In other words, we have to wait a week before we can file UID, the wait 8 more days to file for the refund. Back in the day we were told this was to give the buyer a chance to get a money order or check to us. Since they now would have had to have our permission to do a check or money order would it not make sense to shorten the process.
In other words, allow the seller to file the UID 3 days after the end of the auction. 2 days after a BIN. Then 3 days after the UID is filed the seller is granted a refund, unless of course the buyer pays. This would shorten the whole process to under a weeks time. Of course while still allow sellers that want to give their buyer more time the ability to do so.
Will
This question has been asked previously. My response was "yes, it should be shortened and we are looking at this as an enhancement at the moment.
Please, before posting your question, read the entire thread of past questions and answers first. I will soon stop responding to all, not just a few, duplicate questions. If you post a question and it is not included in a response post, it was either previously asked or it was rhetorical. Thanks.
Posted by guitar_parts_for_you on Jan-30-09 12:48 PST Diamond PowerSellers Hi Griff,
Re Diamond Power Sellers. One Problem I and other PS have with this is that they never had to "Pay their dues". I start selling on eBay today. best scenario is that I would get Powerseller status in about a month / month and a half. To do that I would have to sell at lest 300 items or $3,000 in sales by the end of the month. About 3/4's of the way through the next moth I receive my status. I can't call eBay and say, I can sell $25,000 a month in sales, just look at my web page. I need to sign up and be given all the privileges of a Platinum Power Seller. Without ever having sold 1 item on the site.
Why are the Diamond PS given the benefits, before they even sell one item on the site? And shouldn't they have to reach that sales volume on eBay first, then be offered Diamond status? It seems that ever other PS status has to take a certain amount of work to get there. Diamond just takes a few phone calls.
Sellers can attain Diamond PowerSeller status either by reaching it with previous sales on eBay or through a contract with eBay. Diamond PowerSellers actually have stricter standards to which they must adhere, stricter than other levels of PowerSeller. And to make it worse there is one in particular item 280302004393 will give you their name, that is doing poorly as far as customer service goes with a 98.2% pos feedback, nor does it seem they are even doing Titanium level sales. Yet they were given Diamond status??? I not against the program, just believe that eBay should make them show that they can do what they say they can do first, before they are given the keys.
Just as we would never discuss your account status publicly, we would never discuss the specifics of any seller's account status on eBay. However, as a general statement, PowerSeller status for any level of PowerSeller is not removed immediately. Except for serious or egregious violations of policy, PowerSeller status is guaged and determined on a 30 day basis.
Posted by crlrmr78 on Jan-30-09 12:53 PST My eBay Hi Griff! I read this thread everymorning with my coffee.
Learning a lot.
Glad to hear it! Question#1. I noticed the little line over the watcher number has disappeared. Will that ever come back as a # of views? That would be handy. It's pain to go to the Active page all the time to get that info.
You mean the hit counter on the actual listing page? I have been asking for that myself. I don't know why it was never included. I will ask the My eBay team... when they have a moment. Question#2. I buy a lot on another ID. The favorite sellers page no longer has the Favorite Sellers Top Picks link. I use that every day as I'm a repeat buyer of my favorite sellers (30 of them). The new page has cells that need to be opened one at a time and they don't stay locked open when you revisit the page. Any chance that might change? Like an Open All button or something like that?
Thanks! :D
Excellent suggestion. I will forward this as well to the My eBay team. Thanks!
The Ask Griff thread is now in Response Mode (locked). I will post more responses later tonight to catch up with all the posted questions. The thread will reopen for Question Mode on Sunday morning, February 1st.
Thanks to all who have particpated. Your input does matter.
Regards,
Griff
Jim Griffith
_______________
eBay Inc
Must use Buy It Now and PayPal.
