From collectibles to cars, buy and sell all kinds of items on eBay
aAdvanced Search
Last Post Nov 22, 2009 8:27 AM by: crokersack
Replies: 4
)
bigsgal
Posts: 3

custom order never delivered - seller did so to many. How to protect myself

Oct 20, 2009 1:29 PM
Hello,

I am sorry to report a problem and request help. I placed an order for a custom made item. The seller indicated on the site that the item will take aprox. three weeks to make.

After purchase the seller, through email, informed me that orders were a little behind. I was in no real hurry, but did tell the seller that I wanted it for Fall use.

The item was ordered the first week of August. Move to the end of September. No contact, so I sent several emails via ebay and personal- still no response.

Feedback now shows (lnow at ess than 88%) that I am one of many who experienced this problem. Buyer pays, no delivery, no contact, buyer has to pursue refund.

Because I waited more than 45 days, giving the seller the benefit of the doubt, I was not able to post any feedback.

The kind of work I do requires custom made pieces. Does anyone have any advice on how to protect myself the next time.

I like to believe that if a person who makes custom items for sale and says they are behind, that they honestly are.

However, I just lost $71.00 I really can not afford to loose.

I am trying to get it back through pay pal.
Reply
Name:
Email:
 
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
mariej835
Posts: 86
(1 of 4)

Re: custom order never delivered - seller did so to many. How to protect myself

Nov 2, 2009 6:56 AM
Reply
Name:
Email:
 
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
wizard_mithrandir
Posts: 2,936
(2 of 4)

Re: custom order never delivered - seller did so to many. How to protect myself

Nov 3, 2009 9:45 AM
There are always risks when shopping online. Sometimes you just have to eat the loss. Sometimes, though, there are places you can take action. Check your state Attorney General website and/or the FBI computer fraud site.


FREE WEBSITE
Treasure Hunt
See my me page!
Reply
Name:
Email:
 
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
eyewear-cases
Posts: 20
(3 of 4)

Re: custom order never delivered - seller did so to many. How to protect myself

Nov 3, 2009 10:27 AM
This happened to me once. Paypal isn't too helpful either. I filed complaints with the BBB, FTC Paypal, the webhost, a chargeback with my bank, and threatened to file a police report and forwarded all those emails to the seller who finally refunded me.

Reply
Name:
Email:
 
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
crokersack
Posts: 4,837
(4 of 4)

Re: custom order never delivered - seller did so to many. How to protect myself

Nov 22, 2009 8:27 AM
This type of work should never be allowed on Ebay. If you used a credit card, you have longer to do a chargeback.
Reply
Name:
Email:
 
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 

New to eBay Boards? Try a visit to our Community Discussion Boards Help and Welcome Center .

Want to visit another board? You can view our Community Overview Page or select from these lists:

Community Help Boards:

eBay Tools Boards:

Category-Specific Boards:

General Discussion Boards:


Feedback Forum | Discussion Boards | Groups | Answer Center | Chat Rooms | Community Values

About eBay | Announcements | Security Center | Resolution Center | eBay Toolbar | Policies | Government Relations | Site Map | Help
Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time
hosted by LiveWorld