I recently sold a music box that plays "Once Upon a December", I took many pictures, explained how it played beautifully, etc.  So the music box sold.  I sent it with insurance, and the buyer was for some reason not able to be at home to receive it.  The buyer asks, "If it gets sent back, could you resend it?"  I said "yes, don't worry about it."  So today the buyer sends a note through ebay, and says, "I had to go get the music box from the post office, and it was a huge Hassle," and the music box plays faster than the one on you tube."  I don't know, should I laugh or cry?  Honestly, I play the piano, and I thought the timing of the piece sounded lovely.  I watched the movie, so I have heard the timing of the music.  Oh my Goodness, this is starting to feel like a BIG problem, so I quickly offered a refund of the full price that was originally paid, because I feel this is a matter of opinion??  What do you think the buyer wants?