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FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
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FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment

Original Post
cameltrophystore (595 ) View Listings
cameltrophystore
(1 of 16)
FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 11, 2012 08:58 AM

DETAILS

7/26 Buyer opens Item not Delivered case

7/26 Seller responds w Int'l Priority Customs/Tracking Form #

7/29 Seller escalates case to eBay Support since no response

8/10 Item is (delivered) picked up at Post Office by Buyer

8/10 Customer Support REFUNDS $550 payment to buyer

 

Though item is clearly picked up at Post Office in Bangkok. Resolution Team tells me since I escalated the case AND did not utilize sigature confirmation I CANNOT PREVAIL in this case. No if's and's or but's. Just a TOO BAD.

 

Now, I am out $500 of product. This is obviously a rule  that can EASILY be taken advatage of by SCAMMERS. And eBay just wants to turn their head and say OH WELL.

 

Am I being unreasonable to be upset? Your opinions are valued.
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FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment

(15 Replies / 459 Views)
cameltrophystore (595 ) View Listings
cameltrophystore
FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 11, 2012 08:58 AM

DETAILS

7/26 Buyer opens Item not Delivered case

7/26 Seller responds w Int'l Priority Customs/Tracking Form #

7/29 Seller escalates case to eBay Support since no response

8/10 Item is (delivered) picked up at Post Office by Buyer

8/10 Customer Support REFUNDS $550 payment to buyer

 

Though item is clearly picked up at Post Office in Bangkok. Resolution Team tells me since I escalated the case AND did not utilize sigature confirmation I CANNOT PREVAIL in this case. No if's and's or but's. Just a TOO BAD.

 

Now, I am out $500 of product. This is obviously a rule  that can EASILY be taken advatage of by SCAMMERS. And eBay just wants to turn their head and say OH WELL.

 

Am I being unreasonable to be upset? Your opinions are valued.
Last Post
Aug 18, 2012 02:01 PM
by janbuckley (333 ) View Listings
lorimer77 (1131 ) View Listings
lorimer77
(1 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 11, 2012 11:45 AM

Wow! Is it really that bad?

 

Even with written proof that the item was delivered you can't get your money back as a Seller?

 

That is not cool at all.


Ten years ago eBay used to be an endless field of flowers and greenery under clear blue skies. Full of innocence and opportunity for all who partook. Now when I think of eBay I see a grey damp dirty soot stained factory infested with paled skinned underpaid, starved worker-slaves toiling out a meager living under a black smog infested industrial sky where 'big brother' helicopters fly above gunning down anyone who speaks up or gets out of line
badgers_36 (16 ) View Listings
badgers_36
(2 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 12:43 PM

8/10 Customer Support REFUNDS $550 payment to buyer

 

...did not utilize sigature confirmation I CANNOT PREVAIL in this case. No if's and's or but's. Just a TOO BAD.

 

SO sorry for your loss/predicament.

An "Item Not Received" [INR} claim is about the ONLY thing ebay/PayPal does offer "seller protection" against...but the seller MUST follow all the ebay/PP rules for the protection to be provided.

 

On transactions where the payment received is $250 or more, sellers MUST be able to provide online Signature Confirmation proof of delivery to win an INR case filed.

On transactions where the payment received is less than $250, sellers MUST be able to provide online proof of delivery to win an INR case filed.

For international shipping, packages MUST be shipped utilizing a level of shipping service that provides online proof of delivery...ebay/PayPal will NOT accept just a "customs shipping number/receipt" as proof of delivery.

 


"They don't keep me here 'cause I'm GORGEOUS, they keep me here 'cause I'm SMART"...Judge Judy
cameltrophystore (595 ) View Listings
cameltrophystore
(3 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 02:33 PM

Yes, but when a USPS website shows,

"Status of Your Item: Delivered"

there should be leeway. Or more time to prove it was or was not received by the buyer. In this case the buyer had to physically pick up at the post office, probably show an ID and pay a tariff. But I guess that doesn't mean anything. Let them keep the product for free. THANKS eBAY!!!!
badgers_36 (16 ) View Listings
badgers_36
(4 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 03:47 PM

In this case the buyer had to physically pick up at the post office, probably show an ID and pay a tariff. But I guess that doesn't mean anything.

 

Very unfortunately, you're right...it doesn't when ebay/PP are in control of your money. Their requirement for "seller protection" for payments (item price + s/h) over $250 is online Signature Confirmation proof...period.

Again, so sorry you erroneously believed you had yourself safely "covered" with the proof you provided. If (?) you decide to continue selling from this site and accepting payments through that money transfer service, you may want to memorize their "Thou shalt ..." MUSTs.

 


"They don't keep me here 'cause I'm GORGEOUS, they keep me here 'cause I'm SMART"...Judge Judy
cameltrophystore (595 ) View Listings
cameltrophystore
(5 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 04:44 PM

Yes, but is it FAIR for it to be so cut and dry? That is my question. Fairness is what eBay should be striving for. Make a ruling that is fair! Once they confirmed it was delivered but not with signature confirmation they immediately ruled in the buyers favor and gave him his money. Does that even seem logical?

 

It is obvious that somebody now has MY $500 + $52 worth of product. Most likely the buyer. "Period" is just too one sided and makes it easy for some to take advantage of others.

 

I will now have to regretably cancell my son's going away party. $550 to eBay/PP is not even mist in a bucket of water. So, THEY DO NOT CARE. I hope the recepient of my goods enjoys his reward for learning how to take advantage of eBays/PP stupid rule!
zyonite (Private) View Listings
zyonite
(6 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 05:17 PM
cameltrophystore wrote:

 

It wouldn't have happened if you played by Ebay's rule and added signature confirmation.
badgers_36 (16 ) View Listings
badgers_36
(7 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 05:33 PM

Yes, but is it FAIR for it to be so cut and dry? That is my question. Fairness is what eBay should be striving for.

The entity "ebay" doesn't care about fairness...hasn't since at least 2008 when the major "New Rules" of spring '08 changed the site from being "only a venue" to "J.D.'s dictatorship"...and why we haven't sold or bought anything through ebay since then.

 

Once they confirmed it was delivered but not with signature confirmation they immediately ruled in the buyers favor and gave him his money. Does that even seem logical?

Unfortunately, ebay/PP "rules" don't have to be logical...just enforceable.

 

So, THEY DO NOT CARE.

They only "care" about rules and high dollar revenue producers...and even then, they choose WHICH rules they wish to "care" about as they sometimes "turn a blind eye" when a rule is blatantly violated by one/some of their "chosen few" favorites who bring high revenue into ebay's pocket.

 

As Jelly explained to the Dr. [Billy Crystal] in "Analyze This"...."It is what it is."


"They don't keep me here 'cause I'm GORGEOUS, they keep me here 'cause I'm SMART"...Judge Judy
noreservehandbags (2068 ) View Listings
noreservehandbags
(8 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 08:12 PM

Since the buyer didn't respond to case and you escalated, perhaps you may want to contact the buyer and ask them kindly to respond to you. Worth a shot.

I am so sorry.
cameltrophystore (595 ) View Listings
cameltrophystore
(9 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 12, 2012 08:35 PM

In a naive tone, I e-mailed and messaged through eBay the day "they" slapped me in the face, "It shows item have been delivered, did you receive them?"

Nothing.

 
marnotom! (1) View Listings
marnotom!
(10 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 13, 2012 08:43 AM

I'm confused.  How do we know for certain that it was the buyer who picked up the item and not someone else?


"A principle isn’t a principle until it costs you money.” -- William Bernbach, Jewish-American advertising executive who took on the Volkswagen America account after the Second World War
ruths_dream (669 ) View Listings
ruths_dream
(11 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 13, 2012 09:46 AM

You do know to APPEAL the case right and put all your information in it
cnpro4life1a (291 ) View Listings
cnpro4life1a
(12 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 13, 2012 10:41 AM

YOU THINK THAT'S NOT FAIR... TRY THIS.... WAS SENT 2 SECOND CHANCE OFFERS FOE EXPENSIVE COINS.

 

THE OFFERS APPEARED SO REAL AS THE PAGE HAD ALL FEE-BAYS LOGO'S AND DESIGNS..!!

 

I SENT 6K FOR TWO COINS TO DIFFERENT PEOPLE.... A LOT OF MONEY....!!

 

THEN BOTH ITEMS NEVER WERE SENT... WHEN I CHECKED WITH THE SELLERS.... THEY SAID THEY NEVER SENT ME A SECOND CHANCE OFFER...!!!!!!!!!!!

 

 

I SAID HOW CAN THIS BE.... YOUR FEE-BAY NAME IS ON THE PAGE AND IT LOOKS ABSOLUTLY LIKE REAL SECOND CHANCE OFFERS..!!

 

SELLERS SAY NO.... I AM IN SHOCK.... CALL FEE-BAY... THEY SAY SOMEONE IS SEND PHONEY SECOND CHANCE OFFERS... BE CAREFUL.... THAT IS IT...!!

 

CALL THE POLICE... THEY ARE THE SAME.... THEY DO NOTHING..!! NOTHING..!!  EVEN AFTER TALKING TO DETECTIVES... NOTHING..!!

 

THE SAY REPORT IT TO SOME WEB SITE.... ICB.COM OR SOMETHING LIKE THAT.... IT'S BEEN 5 YEARS NOW AND NEVER HEARD A THING SINCE... EVEN AFTER MANY CALLS..!!

 

I FEEL THAT FEE-BAY SHOULD BE HELD LIABLE..!!  IT WAS THERE STUPID SECOND CHANCE OFFER PAGES THAT WERE USED.... AND IF SO EASILY STOLEN PAGES THEN IT SHOULD BE ON THEM...!!

 

THEY TAKE NO RESPONCIABITLY..!!

 

GOD DAM YOU FEE-BAY AND NO-PAY..!!

 

ANY GOOD ATTORNEY'S OUT THERE WANT SOME GOOD PROOF.... FOR A LAWSUIT CALL ME PLEASE..!!  
cameltrophystore (595 ) View Listings
cameltrophystore
(13 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 18, 2012 08:25 AM

The item was actually picked up from the Bangkok Post Office and according to the state run postal system, Thailand Post Co., Ltd, "only the addressee has the ability to retrieve a package held at the facility". PLUS, since a customs duty had to be paid to the post office, addressee is required to provide proof of identification with a official state ID. If the intent of the ruling is to confirm the item was received then there is no better evidence then the requirement of the country that requires the addressee to provide ID AND sign for the package. "
hondamedic (1518 ) View Listings
hondamedic
(14 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 18, 2012 08:44 AM
cameltrophystore wrote:

The item was actually picked up from the Bangkok Post Office and according to the state run postal system, Thailand Post Co., Ltd, "only the addressee has the ability to retrieve a package held at the facility". PLUS, since a customs duty had to be paid to the post office, addressee is required to provide proof of identification with a official state ID. If the intent of the ruling is to confirm the item was received then there is no better evidence then the requirement of the country that requires the addressee to provide ID AND sign for the package. "

marnotom! wrote:

I'm confused. How do we know for certain that it was the buyer who picked up the item and not someone else?

..No longer confused Tom?


BBL: Blocked Bidder List... BIN: Buy It Now... BO: Best Offer... BR: Bid Retraction... DC: Delivery Confirmation DSR: Detailed Seller Rating FB: Feedback FRB: Flat Rate Box FVF: Final Value Fee IPR: Immediate Payment Required NARU: Not A Registered User OP: Original Poster OT: Off Topic PM: Priority Mail.... PS: Power Seller.... SNAD: Significantly Not As Described...... TRS: Top Rated Seller...... UIA: Unpaid Item Assistant..... UID: Unpaid Item Dispute
janbuckley (333 ) View Listings
janbuckley
(15 of 15)
Re: FAIR? Int'l Item Confirmed delivered BUT eBay refunds Buyers payment
Aug 18, 2012 02:01 PM

I'd file a complaint with the Internet Crime Complaint Center run by the FBI. At least you can give them the info; they can enter it in the database, and the person along with address info is in "the system" and starting to be tracked.
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