The item that was sold was my mothers which did belong to a smoking home. My items come from a smoke free home which is why I listed that. You are looking at the wrong item. The case did escalate and it seems like they kind of sided with both of us. She got her money back and got the item and I got to keep the money as well. I wasn't held responsible. I think in general I am just going to stop selling on Ebay because unfourtunatly there are to many that ruin it for the rest of us. I don't do returns because it is such a hassle for everyone. I am not even sure why a buyer would want to pay for return shipping. They still end up losing money? This is the first time this has ever happened to me and it makes me  sick! I couldn't imagine people doing this to other people to make money and keep an item. Either way I blocked the buyer and even though I had to leave posititive feedback I wrote in all caps what a horrible buyer she was and would never let her buy from me again.  Lesson Learned: Ebay is full of scammers! Period the end!

I do believe that scammers take advantage of the way ebay favors them and they do things like this. I have offered to return full refund if buyers return the items and no. They still get mad because they want to keep the items and want money back too. I am sick of the way this selling is turning out that I have remove my listings. I onced asked an ebay rep on the phone if sellers had any say so in a matter against a buyer and he told me "No!"

Waytohigh- your absoloutely correct! there are so many buyers whom take advantage of sellers.  I am 100% honest about everything I sell. Had I known that smoke was an issue for this person I would have let them known it was a smoking home. I just can't imagine how people could scam other people that way. It's ridiculous. Good luck in your future endeavors with Ebay Hopefully it improves for you!

Lurker- Like I said I am pretty much done with selling on Ebay.

We ceased all of our ebay selling (2000+ sales) and buying (400+ buys) activity when the spring '08 "new rules" took effect and ebay became more like a dictatorship instead of "just a venue" for both buying & selling activity. 

"They don't keep me here 'cause I'm GORGEOUS, they keep me here 'cause I'm SMART"...Judge Judy

Foxy: You should just have apologized, agreed to a return & refunded the buyer's money. End of story. Now you have a negative, ebay will side with the buyer & your putting a negative comment in a positive feedback will be removed. You handled this the wrong way.

I personally think you handled it just the right way!  I mean you said to ask any and all questions....so if a buyer doesnt want to buy something from a smoking home then shouldn't she verify with you that you don't smoke????

I too think it was buyers remorse and she was just using that as a lame excuse so you would give her the money back.

1 negative feedback with all of your other positive feedback will show buyers that obviously this was a buyer who is a "problem buyer" anyways. Shes basically making herself look bad. Good luck to you. Don't let buyers like her ruin it for you!