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eBay Giving Works & MissionFish (donation deduction and other information)
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eBay Giving Works & MissionFish (donation deduction and other information)
Apr 30, 2012 08:41 AM
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Hi eBay Giving Works community!
I wanted to let you know I’ve removed a couple posts from this board. There was some very old or misinformation appearing, and it was leading to a lot of confusion. We’ve made some great improvements to the MissionFish deduction recently, and awhile back, decreased the minimum donation. I wanted to ensure everyone had the accurate information about those items specifically.
First off, we’ve drastically lowered the deduction MissionFish will keep from a donation made through the program. This change went in effect for any donation collected on or after January 1st, 2012. MissionFish will never keep more than 5% of any donation they handle, and sometimes they will keep less. Please remember this is a deduction taken from the donation you give - it is not an additional fee charged for donating on eBay. Here is the donation deduction breakdown:
- Nonprofit Direct Selling: MissionFish does not handle the donation when a nonprofit sells on eBay so there is no deduction
- Community Selling: 5% deduction
- Give@Checkout: 5% deduction
- Donate Now: 3.75% deduction
Please remember, MissionFish keeps this small deduction from each donation to help offset the costs of processing millions of transactions a year, including the staff, legal and financial infrastructure that makes it possible.
Second, I wanted to remind you that there is a minimum donation requirement of $1 or 10% (whichever is greater). This is the minimum donation required per listing. This policy is in place to ensure a meaningful gift is passed on to the nonprofit organization. The amount donated needs to exceed the cost it would take MissionFish to process the gift.
Lastly, in case you haven’t already heard, 2011 was a record year for the eBay Giving Works program. You guys generated $63 million in donations!! Please take the time to watch this short video highlighting some of the ways this was achieved.
As usual, the eBay Giving Works and MissionFish team has been humbled by your generosity. Thanks for making 2011 so successful! We are off to a great start and look forward to seeing what the rest of 2012 has in store!
In community,
meghann@ebay
www.ebaygivingworks.com
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(1 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Jul 24, 2012 04:25 AM
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If you have a "Donation Due" and you pay it before it goes to MIssion Fish do you still have to pay the 5% handling fee to Mission Fish? Is there any charge that you have to pay if you donate after your sale but before it goes to Mission Fish?
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(2 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Oct 17, 2012 08:44 AM
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Hi Meghann, I am disappointed and concerned about the recently updated search results format. Photos are emphasized which is nice, but because the title is shortened, the ebay Giving Works ribbon does not show to the buyer, until they are actually hovering over the listing. I believe my success thus far is, in part, to great buyers who enjoy seeing a portion of their purchase (at a bargain!) go to a charity or cause they enjoy. I know I get repeat business this way. And attracting new customers was, I believe, much easier when buyers could identify and check charity listings with the former format.
Was it a purposeful move on ebay's part to deemphasize the charity ribbon in search results?
My business model has been working well, and after finally getting 2011 taxes finalized, I was considering upping my Giving Works percentage. I'm reluctant to do that now given a recent change in interest in my listings. It's too early to tell whether ebay's update will have a negative effect on my business, but it looks that way.
I have already made a suggestion by phone to ebay on this issue - allow ebay sellers who sell for charity, to move the ribbon to the first position of the title, where it will show better in the search results. Or, put the ebay ribbon somewhere else on the search results.
I am also considering watermarking my photographs on ebay with a charity ribbon and possibly my business name along the bottom edge of the photo, to draw attention to my listings on the search result. I assume that ebay will have no objection to this?
Please let me know what ebay is thinking and where this is headed in the future, thanks.
Betsy, seller betsmcaol, Grizabella's Wardrobe
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(3 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Oct 21, 2012 09:30 PM
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I am extremely disappointed to learn -- only by reading this post -- that Mission Fish charges a minimum of $1.00.
The math just doesn't add up.
I had a starting price on an item of $0.99. As it turns out, that's what the item sold for. My "donation" amount charged was $1.00.
I can't believe that when all these donations are batch processed that the system can't be more efficient than charging me MORE in my donation amount than I actually received for the product.
Add to that $1.00 one must also remember that eBay charged their final value commission on the sale (albeit 9 cents with a 2 cent credit, presumably for the donation) AND that PayPal charged an additional 42 cents for the transaction!
So, if an item doesn't get any competitive bids and sells for an opening bid of $0.99, That 99 cent "sale" just cost me $1.50!
Bottom line: THE ONE DOLLAR MINIMUM DONATION HAS GOT TO GO!
With all the sales batched together, this Fish organization needs to find a better operating system, or The Salvation Army (my charity of choice) loses.
If I sell a thousand $.99 items, that's $247.50 the Salvation Army loses, because I'm not going to opt in on charitable giving unless it's at the 25% rate I specify.
By the way, The Salvation Army truly is "doing the most good" and their operation is the most credible and efficient and lean charitable organization in the world.
Change this policy!
There's plenty of money to be made without gouging sellers. When I sold an item for $150.00 last week, my donation was $37.50. So this Fish outfit can easily balance out their operating costs on their overall bookings.
I'll relate just one more example of how these percentage-based operations gouge people: When I was CEO of a charitable foundation, I had a donor make a pledge of $500,000. She then wanted to pay her pledge with her American Express card. The transaction fee? ... $24,000.
TWENTY FOUR THOUSAND DOLLARS!
It's not right.
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(4 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Oct 24, 2012 11:16 PM
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Hi, I do not see my fav non profit organization. How can I get them involved in this process? It is wpkn radio in Bridgeport ct they are a 5o1c (?) non profit
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(5 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Oct 30, 2012 09:27 AM
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Is there a way to change my listing to disable the donation? I'm not happy about the fact that (I feel) ebay has misrepresented the amount of credit they give you vs the donation given and I want to change my listings so that I'm not donating anymore. I also wasn't aware that there is a minimum $1 donation, which means I lost money on a sale that I was only breaking even on anyways. I tried to revise my listings and it won't let me change that particular item. Do I need to end my listing early?
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(6 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Dec 10, 2012 04:15 PM
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I don't know if this is the right place for this question. I have no problem with the minimum donation/admin fee to Mission Fish. I do however, have an ongoing problem with a donation that I had tried to "resolve" several times and it seems "stuck in limbo". Because of this unresolved situation I am unable to have any of my listings in "Giving Works" as much as I might like to.
This situation has been going on for years! Several years ago (2008!) I sold a vintage necklace set on Ebay with a 20% donation to Charleston Animal Society. I tried several times to pay the donation amount (through Paypal) requested-about $6.79 which was 20% of the bid. Twice I paid the $6.79 to Mission Fish, but twice the .amount was not only rejected, I was charged a fee of $1.00 for each effort. I have no idea why or where these fees came from. All I knowis the Donation never got paid-not because I didn't want to pay, but some "glitch in the system" prevented the payment. from going through.
Fast forward to 2012, I'm back selling on Ebay but still get error messages that say I still owe a donation and can't list any other charity listing until that is paid.I have tried many time to find a way to pay the original donation but now I don't know how or who to pay. It is so long ago and Mission Fish site has changed, they will no longer accept my donation-as a matter of fact I'm not "listed" as "owing" any donations. However, I do owe this, and ebay listing form tells me I still owe it."Please pay your Mission Fish donation...."
Can someone help me straighten this out? I'm fine with paying whatever I owe if only I knew how to do it without being charged more for the effort.
Thanks
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(7 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Jan 10, 2013 04:50 AM
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When I purchased an item it asked at checkout if I wanted to donate to the "ASPCA" NOT MissionFish! 3% or 5% is HUGE!
Another fund raiser scam. I will NEVER donate through EBay again and tell as many people as I can not to either. That is just skimming. They are making millions collecting and resending your donations. Just send directly to the ASPCA and they get 100% of it.
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(8 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Jan 21, 2013 06:36 AM
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I need a list of the charitable gifts I made through Mission Fish last year. While I see the total amounts deducted from my Pay Pal account, I do not see the recipient organization name. How can I retrieve this information for tax purposes?
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(9 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Feb 15, 2013 12:28 AM
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you can forget anymore donations from me - this means that I just lost close to $100 in one month - your $1 minimum and the ebay fees and the postage
I am done with this donation account
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(10 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Feb 17, 2013 03:44 PM
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Mission - I sent you a request that you contact me on the 15th - it is now the 17th and you have not answered me - I was told that you would answer me within 24 hours - your response is well overdue
I am very unhappy about my donation account - it was never my intention to make a personal donation - I am a volunteer - I make personal donations everyday
it was my intention to donate what the auctions earned - which in some cases was only a penny - in one auction I got 26 cents - but I am new at ebay and that is to be expected until the buyers trust me and I have a track record
no where and I mean no where did I read that the minimum donation for each auction would be $1 - it was never my intention to make a personal donation of over $100 - I have removed my auction listing and I will not put up any more until you contact me
so you choose - are you going to settle for the $100 that I personally donated because you could not adequately inform people of how the donation accounts work and adequately inform people about the $1 - if the buyer doesn't pay it - I have to
OR - do you want to talk to me and I will continue to put up auctions and raise money for the military charities that I have chosen -
PICK ONE
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(11 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Mar 8, 2013 07:26 PM
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Damn shame. I too, would like to do good, but these testimonies discourage me from even considering going there. There are just too many hands in the pie and the efforts of humble salesman go unnoticed as well as blocked, it seems. PLEASE FIX THIS. Maybe THIS is precisely why donations have gone down. The execs involved truly need to hurry to address this pathetic glitch, be it intentional or not.
I feel bad because I´ve been seriously contemplating donating but do not! Ebay is an organized establishment. WHY then does this persist. GIVE CREDIT WHERE ITS DUE, PUT UP THE RIBBONS, PUT THEM WHERE THE SELLERS SAY TO PUT ÉM, AND GET ON WITH HELPING PEOPLE; EVEN if one of the underlined reasons why the ribbon issue exists, is because of the possible blockage of ads, Any listing associated to the donating of funds to someone´s preferred charity SHOULD be be all means treated as sacred ground to be Respected, Cherished, Humbly approached and just utterly revered. Anyone, seller or buyer, who helps others, should be given red carpet treatment as if they were royalty. I just cannot give this subject justice. I want to give, but tremble at the idea of unnecessary complications. I got enough!
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(12 of 18)
Re: What exactly is a "donation refund" ?
Apr 25, 2013 08:30 AM
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On my donations page there is a link that lets me see an itemized report of individual donations. At the bottom of that page it say I am eligible for a refund as long as I request it in the 45 days following the end of the auction. Then nothing!
How do I request such a refund? I assume it is a refund of part of my seller fees from items on which I made a donation. Is it automatically going to happen? If so, where can I view tha amount I was refunded? But since it says I may make the request, I'm assuming there would be a link to follow for making such a request.
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(13 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Apr 30, 2013 09:12 PM
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I must be blind or eBay makes things more difficult to understand than need be. I gave over $500 last year to ALS. I want to know if they know it comes from me? My cousin died in 2008 from ALS in Seattle and I need and want her family to see that I am donating to it in her honor. Please tell me in a way that I can understand, how to make this happen.
I don't mind paying a fee for eBay Giving Works to do all the paperwork and send the payments in. It is one less thing for me to do and gives a few people a job ( I hope). I just need to know that my cousin's mother sees that I really am giving.
Thank you.
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(14 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Apr 30, 2013 09:16 PM
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Please don't let these negative remarks scare you. If you don't want to pay for someone else to send the check then don't do it through eBay. I just see it as one less thing I need to do and hopefully it helps employ a person or two.
If you donate $100 they get $10 for taking care of the transactions. If you donate $500 it is only $50. I would think that would be a tax deduction too as it is a service you are paying for.
What I don't understand is why we don't just get a form showing our donations each year. Each quarter would even be better. I also want to know if my charity even knows I am donating a percentage of my hard work.
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(15 of 18)
Re: Re: eBay Giving Works & MissionFish (donation deduction and other information)
May 1, 2013 10:30 PM
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Hi. I just finished my first listing/sale as a direct seller for my favorite charity. Ebay and Paypal have some major issues, and the number of issues and the very slow response time to address it, has made me wonder if I even want to sell with the "option" to donate. The problem is, if I sell without the "donation option" and then choose to donate 90%, I will not get the discount from ebay for the fees/listing, etc.
My problem? I am not given the option to select the % I want to give when setting up a listing. I have called 5x in the past week and have a glut of items that I cannot sell on behalf of the charity until this problem is resolved.
Another problem (ebay and Papal point to each other), the % (90) that I promised on that first sale has not been deducted by ebay or paypal and it's sitting there when it could be going to the charity. This has been over a week. I was told that this is an internal issue. Ok. But how hard is it for ebay/paypal to resolve these issues in a timely manner.
Finally, when I call for service, the operators don't seem very polished. Of the 5 I've spoken to, I could only understand 1 of them. And they keep apologizing over and over for putting me on hold several times. That became very annoying. I had to tell them - "no problem" each and every time.
I feel very "let down" by the companies I've become loyal to in my private sales. I'm going to persist because I want to help my charity, but I assume that these "internal" issues would discourage most anyone else from participating in ebay giving works.
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(16 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
May 3, 2013 07:30 PM
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Why is Ebay no longer showing my preferred charities to which I want to donate at check out as a buyer? I don't want to give to the Red Cross. Or the Grammy Foundation. I want to give to only TWO charities and they've stopped showing up at check out and the Ebay chosen ones are now appearing.
Why can't Ebay stop screwing around with things????
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(17 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
May 21, 2013 10:51 PM
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After 4 years of donating I have charges to a credit card that is not linked in any way to EBay. No one has answers, eBay, PayPal, or the third party "Donation Center". It’s crazy how you can list all your products with a donation, but can’t remove the donation at any time. I can change the price, listing information, shipping information, etc... but can't click on the "No Donation button". Let's be honest, we as sellers’ contribute hundreds of thousands of dollars to this company called "eBay Giving", yet they have NO phone number or address, and can only be contacted by email?!? That's a red flag to me.. No I'm questioning where is my donations going based on this... I've worked so hard to build my eBay business, and now have to continue donating, or delete my listings and relist. Sounds like a gym membership if you ask me, once they got you, you can't leave. I spent 6 hours on the phone with eBay, transferred to papal, transferred back to eBay, and no one had answers or could help. They all said you can delete your listings, and relist. That's losing all my years of hard work. They stated, you can email the donation center, as that’s the only way to speak to them. What company that collects hundreds of thousands of dollars from eBay sellers is only available using email, with NO address or phone number. I think they need an investigation, and we need them removed from our listings, without having to relist. This is so unfair! I think it's time for an Investigation!!
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(18 of 18)
Re: eBay Giving Works & MissionFish (donation deduction and other information)
Jun 12, 2013 01:37 PM
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Hi cut-yardage,
Thanks for your generous donation! First, I want to make sure that you know there is no PayPal Giving Fund (formerly MissionFish) deduction at all. 100% of your donation will be delivered to the designated nonprofit.
When you have sold your item, and collected payment from the buyer, you have 2 options to pay your donation: •Actively pay your donation through your My eBay account. In the Accounts tab, you will locate your Donation Account. Once in your Donation Account you can find your Donations Due and make a payment. OR •Let PayPal Giving Fund collect the donation automatically from the preferred method of payment you have on file in your Donation Account. PayPal Giving Fund will collect the donation on the fourth Monday after your listing closed. If you wish to view or update this payment method, you may do so through your Donation Account.
There is no fee if you don’t immediately and actively pay your donation.
Thanks!
Ryanne
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Giving Works Resources Please Read Before Posting Requests on Behalf of Individuals Giving Board Giving Works listings portal page
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