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Recently changed username - All donations wiped clean from my history

(1 of 2)
Recently changed username - All donations wiped clean from my history
Sep 6, 2012 09:35 AM

Hi,

 

I recently changed my username as I misspelled the old one.

 

Unfortunately, the change cleared everything off of my donation account - My donation history, donations due, etc.

 

I googled the problem and found one other person whose donations were wiped clean from their account upon changing their username, and it looks like they never got it fixed.

 

I called eBay support last Friday about it, and that representative said it would take around 48 hours for them to fix.  72 hours later, nothing...  I've called twice more, and it feels like I'm getting the runaround a little, to be honest.

 

Is this problem fixable?  I needed my history for tax purposes, and was having fun challenging myself with my donation total...  It really stinks that it's all gone now. :(

 

Thanks.

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Recently changed username - All donations wiped clean from my history

(1 Reply / 361 Views)
Recently changed username - All donations wiped clean from my history
Sep 6, 2012 09:35 AM

Hi,

 

I recently changed my username as I misspelled the old one.

 

Unfortunately, the change cleared everything off of my donation account - My donation history, donations due, etc.

 

I googled the problem and found one other person whose donations were wiped clean from their account upon changing their username, and it looks like they never got it fixed.

 

I called eBay support last Friday about it, and that representative said it would take around 48 hours for them to fix.  72 hours later, nothing...  I've called twice more, and it feels like I'm getting the runaround a little, to be honest.

 

Is this problem fixable?  I needed my history for tax purposes, and was having fun challenging myself with my donation total...  It really stinks that it's all gone now. :(

 

Thanks.

Last Post
by orangelazarus (508 ) View Listings
(1 of 1)
Re: Recently changed username - All donations wiped clean from my history
Sep 6, 2012 10:17 AM

I emailed MissionFish - didn't realize that they had their own tech support email - and they said that they'd merge the two accounts for me within 5 business days.

 

I just wish eBay tech support were a little more helpful / knowledgable and told me to email them right off that bat instead of telling me "It will be fixed in 48 hours" 3 times in a row.  :_|

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