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Account Banned

Account Banned

(31 Replies / 2,871 Views)
Account Banned
Jul 8, 2009 06:49 AM
I don't wish to sound picky or ranty etc. but having just been banned without warning I have a question or 2 which maybe people can help.

Now, I never really read the rules, I just guessed that as long as it was obviously not fraudulent or suchlike then I'd be given the opportunity to fix things... my bad... or is it?

Having not been told where the violation was, and when I haven't told EPN my site URL, how can I tell that someone who doesn't like me hasn't just started using my URL for evil purposes?

..and what is to stop me doing the same and getting someone else barred from the system and not be able to get it sorted for a month like other posters here seem to have had happen?

Is it legal? I know they do it to eBay and paypal users too - I know they aren't a democracy but I thought (maybe it's British/EU law, or maybe it was just on TV) that if you kick someone off your service then you have to either give them chance of redress or give prior warning (except if it was a major violation of terms) or at least if they do, they have to provide some evidence that the terms were broken.

This time my site hadn't grown anywhere near large enough for EPN to provide much of an income, but if they can and do just ban users on a whim, I can't plan a business model around that, and can't see how anyone else can.
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by dec-dread (203 ) View Listings
(31 of 31)
Re: Account Banned
Jul 12, 2009 02:24 PM
> .com and .eu is me.
>
> What's so cookie stuffing about it? - My epn account was banned for framing stuff, but it's not linked to this ebay account and they didn't say where that was.


I was trying to determine if you were the real owner, or one of the many that get banned and come here to stir up others and out other webmasters that they think are breaking the same rules. There wouldn't be much point in investing time in a thoughtful discussion about your business model and plight if you were just putting on a charade.
(30 of 31)
Re: Account Banned
Jul 12, 2009 12:01 PM
#1 ePN

#2 Rule abiding ePN affiliates

#1 plus #2 equals everyone that matters.

OK, so they get somewhere shortterm but in the long run it will be their downfall.

epn will get less innovation and then get overtaken by the flexible innovating sites.

Users will be fine for a while, but their "I'm not breaking the rules so I'm ok" and not standing up when they come for their partner neighbours will see them on the floor too.
(29 of 31)
Re: Account Banned
Jul 12, 2009 11:28 AM
no-one gets anywhere enforcing rules for rules sake.

I think that's incorrect.

#1 ePN

#2 Rule abiding ePN affiliates

#1 plus #2 equals everyone that matters.
(28 of 31)
Re: Account Banned
Jul 12, 2009 11:17 AM
Are you really the owner of your username .com and its associated sites?

.com and .eu is me.

What's so cookie stuffing about it? - My epn account was banned for framing stuff, but it's not linked to this ebay account and they didn't say where that was.
I guess I just find the EPN urls of the nastier types on this tread and use them over my pages and see who gets banned first.
(joke btw)

These are used mainly to mislead people and/or cheat the system.

Exactly... the rules are there for a reason, so that people aren't "cheating" the system.
So if you aren't cheating the system, or obviously don't have the intention to, but are breaking the rules you expect that you might get a bit of warning or humanity.
no-one gets anywhere enforcing rules for rules sake.
(27 of 31)
Re: Account Banned
Jul 11, 2009 02:38 PM
you see stuffing there?
(26 of 31)
Re: Account Banned
Jul 11, 2009 01:54 PM
auralangels,

Are you really the owner of your username .com and its associated sites? Or are you just outing a cookie stuffer for the benefit of the whole affiliate community?
(25 of 31)
Re: Account Banned
Jul 11, 2009 10:27 AM
Google Adsense will suspend the offending campaign, then send you an email pointing out the infraction and allowing you to correct it so the campaign can be reactivated.

I hate to disagree with you, but Google adsense is the worst at cancelling accounts without giving you the benefit of the doubt. Just do a seach on it and you will see. Googles adsense customer support is worse than eBays. In fact, according the posts all over the web, most accounts that get cancelled NEVER get reinstated.

I know, they cancelled my account for some bogus reason right when it started making good money, I had no recourse even though I provided all the logs to prove they were wrong. Nope...They are Google and are never wrong according to them.

Please eBay, do not start acting like Google.

Google is the new evil empire in my book.
(24 of 31)
Re: Account Banned
Jul 11, 2009 08:07 AM
> Exactly my point-
> Whilst you are forgiving for such mistakes and point out where the error was made and how it could be corrected, epn see a violation, assume it's made by the account owner then ban & discommunicate.

You yourself stated that You did not read the rules. There is a difference is misspeaking and doing something that is against the rules that you agreed to follow.

The one stated in your termination letter is not a beginner's mistake as most beginners would have no clue as to how to implement -

Misdirection, Redirection and Framing

These are used mainly to mislead people and/or cheat the system.

As to the Google violation. That too is used in the same manner. And no -

I think these big companies just have too many people with non-jobs filling up time making up rules for other non-jobbers to fill up their time policing them - keeps them busy but it's the techies and small business people that pay the price!

It was written to protect Google and the advertisers from people exploiting the system.
(23 of 31)
Re: Account Banned
Jul 11, 2009 08:07 AM
Google Adsense will suspend the offending campaign, then send you an email pointing out the infraction and allowing you to correct it so the campaign can be reactivated. I think most everyone agree's that ePN should act more like Google in this respect, but we (affiliates) don't have any control over ePN's policies.


------------------------------------------------------------------------------- ---------------------- Thin isn't thin unless it's OneLung Thin

(22 of 31)
Re: Account Banned
Jul 11, 2009 04:51 AM
Happens to us all.

Exactly my point-
Whilst you are forgiving for such mistakes and point out where the error was made and how it could be corrected, epn see a violation, assume it's made by the account owner then ban & discommunicate.
(21 of 31)
Re: Account Banned
Jul 10, 2009 04:51 PM
While we're picking nits, the task bar is the O/S level bar that lists the open tasks/windows at the bottom of the screen in Windows and other O/S with the feature. The URL appears in the status bar of the browser window.
(20 of 31)
Re: Account Banned
Jul 10, 2009 12:00 PM
> Uhm they probably do, but being in the tech industry for going on 16 years I should have been a lot quicker to catch that before I responded. Happens to us all. IT full/part-time since late 70's......


----------------------------------------- Need Cash? Give us a Ring! Visit a Pawn Shop Today!

(19 of 31)
Re: Account Banned
Jul 10, 2009 11:00 AM
Uhm they probably do, but being in the tech industry for going on 16 years I should have been a lot quicker to catch that before I responded.
(18 of 31)
Re: Account Banned
Jul 10, 2009 10:38 AM
Don't beat yourself up too much. A lot of people get confused with the terminology. But it is an important distinction when reading the TOS and COC. ;)


------------------------------------------------------------------------------- ---------------------- Thin isn't thin unless it's OneLung Thin

(17 of 31)
Re: Account Banned
Jul 10, 2009 10:17 AM
I stand corrected by dvd himself.

I always enjoy feeling stupid on a Friday afternoon.
(16 of 31)
Re: Account Banned
Jul 10, 2009 09:50 AM
Methinks you don't know the difference between an address bar and a task bar.

I know the difference, so the rule can only be interpreted one way.
(15 of 31)
Re: Account Banned
Jul 10, 2009 09:42 AM
The URLs your Links direct to will appear in the address line of the browser.

In theory couldn't that be interpretted many different ways? I as a lot of others, use phpBay Pro on my sites, now while a link does appear in the address bar before the click, the final destination url does not as I use .htaccess to re-route.

Technically that sentence in the terms and conditions could be understood two different ways be two different people.

I think the OP is right that sometimes things can be a little vague and open to interpretation.
(14 of 31)
Re: Account Banned
Jul 9, 2009 07:11 AM
  
> As stated in the ePN Code of Conduct section (B), these practices are prohibited.
> (B) Misdirection, Redirection and Framing-
>
> You will not make any representations, either express or implied, or otherwise create an appearance that a visitor to your
> website and/or Promotional Content is visiting Participating Sites and Content,
> for example, by framing or wrapping a site in any manner, without the express written permission of ePN or the Advertiser.
The URLs your Links direct to will appear in the address line of the browser.
> You will not attempt by any means to intercept or redirect traffic from or on, or divert compensation from, Participating Sites and Content or any other Affiliate.



I think it would be very helpful if we built a "best practices" or knowledge base on the intent of each clause of the partner agreement so that others can reference it.

Frames are a very common programming technique. eBay uses frames for their listing descriptions.

This framing rule is to prevent sites, like Digital Point forum, from overwriting other affilate's cookies. You could force the ePN cookies on all of your visitors' browsers by using an iframe. Another reason they don't want sites to frame eBay pages is because of security. Users could get tricked into logging into a bogus site.

Another confusing part of that statement, "The URLs your Links direct to will appear in the address line of the browser.", means that you cannot show a cloaked URL (fake URL) in the browser bar. This does not mean that you have to show the rover link.

Commonly, affiliates use a redirect file to add the rover link before sending the user to eBay. This was technique was born out of neccessity because the rover links changed 2 times within a year. It makes sense to keep all rover link info in 1 file for maintenance purposes.

auralangels - You should change the parts of your site that you suspect are the problem and post here to get feedback.

Once you are sure you comply with the intent of the T&Cs, contact ePN for reconsideration. Above all, do your homework before contacting ePN so it's easy for them to help you.
(13 of 31)
Re: Account Banned
Jul 9, 2009 04:55 AM
First, their contract is anything but simple and straightforward.
Second, they changed it since I signed up.
Third, they gave no notice of a breach.
Fourth, they took the traffic and kept the profits from the alleged breach.

I would also point out that during the time I was in the program there were times when eBay did not live up to its terms (late payments, short payments, missing data, etc.).
(12 of 31)
Re: Account Banned
Jul 9, 2009 12:19 AM
I'm sorry to hear that you were both booted from the program.

It is hard for me to believe that you would expect to be paid by any business for a specific service, when you weren't willing to take the time to find out what that service actually entailed. Ebay expects you to comply with their terms, in turn, they will pay you in accordance with those same terms (which is what you agreed to). You also agreed that they would end your agreement if you didn't do your part. A very simple and straight forward contract.

At the end of the day, you would expect EPN to live up to the letter of the contract too, wouldn't you?
(11 of 31)
Re: Account Banned
Jul 8, 2009 11:03 PM
As someone who was also recently banned without notice for doing something I wasn't aware was against the rules, I will come to your defense...

The issue here is abuse of power. ePN has all the power and you have none. So ePN can hire the best lawyers to create an agreement that many people can't fully understand, and that is incredibly one-sided. And they can include in it provisions to terminate you at their discretion and keep all your money. This is Bad Faith, pure and simple.

But they can get away with it because there is only one eBay, and thousands of people who would like to profit from them. So ePN can be picky, and arbitrary, and unreasonable, and difficult, and anything else they want to be. It's their show, and we're all just bit players.

Then there are those rude folks who blame you, and think they are one of the "good" because they read the rules and are following them. But one day they may wake up to discover that they have fallen out of favor with ePN, and now they are one of the damned too.

So there are two lessons to be learned from all these experiences:

1. Unlike most other sites where the TOS are mainly boilerplate, ePN has terms that must be read and understood and complied with to the letter. And it's best to be conservative and get their approval in writing for anything you want to do ahead of time.

2. If you're not prepared to do #1, this is a risky way to earn money.
(10 of 31)
Re: Account Banned
Jul 8, 2009 03:26 PM
When you applied for ePN what business model did you pick?
(9 of 31)
Re: Account Banned
Jul 8, 2009 02:53 PM
If you say the boards are full of posts like this, doesn't it suggest that this is something they can take on board and make their processes better, which in turn would mean more money and less hassle for them!

That suggests to me that there are to many novice people who have no clue about running a business or in fact about business in general and should probably not be an affialite any way.

I suggest to make things easer for term challenged people like youself that eBay have each new user take some sort of exam that includes main points in the terms before approving them. That way, people like your self who never read the terms would not be allowed to waste eBays time becaue you would never pass the test thus you would never get approved.

If of course, if you decided to take a little more responsiblity and actually read the terms to pass the test, well then this thread would of never stated because you would of known what you were doing to get you banned was against the terms.
.
(8 of 31)
Re: Account Banned
Jul 8, 2009 02:35 PM
If you ain't gonna read what I wrote I ain't gonna waste my limited daily posts on ya!

Treated like what?

Like I said... It's the equivalent of execution without charge, trial or evidence.

do you think thier going to say it's ok when you defualt on the loan

It's "they're" and "default" - see I can be unnecessarily picky and nasty too.

If you bought a car on credit and somewhere in the small print it says in lawyerspeak that you can't drive it on a full moon - you're not sure if you have, but they say you have and so come and take it back without warning when you're due to go on holiday the next day-

do you think that's reasonable?

BUT you do hit upon the crux of the problem there.
If the loan company fails to get a payment, they don't automatically assume it's your fault and they don't instantly send the repo man.
You get informed of the problem and given the opportunity to find the fault and resolve it. They have to do this by law.

If you say the boards are full of posts like this, doesn't it suggest that this is something they can take on board and make their processes better, which in turn would mean more money and less hassle for them!
Each post is a user who isn't referring users and so isn't earning ebay their fees.

You may be correct with your constructive lesson, although maybe I'd say...
"here is a lesson for those that are thinking of signing up to ebay, epn or paypal - plan to be barred if you (or someone using your ID) breaks the letter of the terms as they'll bar you without warning and not reply to emails for at least 30 hours (and counting...)"
As I said in another thread, I had this happen a few years back when I was a powerseller (well, working for a company who was - I'm not breaking rules with accounts if you wondered!) and that time was fraud against us - but it still took 2 weeks to find out why the account was banned and over a month to get it back so I was quite shocked to find that things haven't changed.
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