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Last Post Nov 5, 2009 6:23 AM by: rdcomics
Replies: 11
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silverbeadz
Posts: 51

Ebay's store links are broken!!

Nov 3, 2009 3:08 PM
I was going to browse through some of my favorite ebay sellers (under "Saved Sellers" in My eBay), when every time I clicked the little red door icon to their store, I got a "server cannot be found" page. Not only does the red door icon not work, but the hotlinked name of their store doesn't work either. The "View Sellers Other Items" link on the right side of the Saved Sellers page does work...but...I want the store format...

Try it.

Ann
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nhgranite
Posts: 27
(1 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 3:16 PM
Yep, broken link from my saved seller red door icon, too.
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cyclestripper
Posts: 476
(2 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 3:20 PM
Clicking on your red door works for me.
Right to your store.
Mike
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nhgranite
Posts: 27
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Re: Ebay's store links are broken!!

Nov 3, 2009 3:22 PM
try saved sellers on your my ebay page. That's where the link is broken.
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silverbeadz
Posts: 51
(4 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 3:23 PM
Clicking on your red door works for me.
Right to your store.
Mike


The link on this page works, but not on my saved seller page.

Upon analysis of the various links to stores, I found the following discrepancies:

link on Saved Sellers page: Link (does not work)

link from atop "My World" page: Link (this works)

link on this page beside my avatar: Link (this works)

link from atop Selling Manager Summary: Link (this works)

Since I also spend an inordinate amount of time designing my many websites, I've come accustomed to analing over html. It looks like if one were to replace the ampersand after the numerical store ID in the top non-working link with the question mark from the same spot in the My World link, it fixes the problem.

Don't nerds get paid lots of money to do this? I solved your problem, ebay...lil' ol' non-geek art graduate me...now go fix it and gimme a discount off my fees or something.

Ann
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cyclestripper
Posts: 476
(5 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 3:45 PM
Can't get there directly from the saved seller page but I can get to thier feedback and then the red door works.

Glitch.

Mike
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dorothysew
Posts: 11,841
(6 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 3:53 PM
I posted about it on Myebay page, hoping Glenda will pickup on it.

I suggest reporting to CS also, but have more confidence in Glenda, lol.
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dorothysew
Posts: 11,841
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Re: Ebay's store links are broken!!

Nov 3, 2009 3:54 PM
page=board
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tilework
Posts: 1,086
(8 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 5:05 PM
I am not a computer programer, but I do know what is broken in the links ... the "&..." marker that tells eBay where the person came from in order to give credit to the refering page ...

So - If you have any &refid=store markers, they may not work until this is fixed.

The ?refid=store markers DO work - it is anything after the "&" that seems to throw up a non-eBay page.

I hope this is fixed soon so that we don't lose too many off eBay buyers that may want to purchase on eBay and coming in from off eBay search engines or links.

Paul

Thank you for visiting my store!

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rdcomics
Posts: 693
(9 of 11)

Re: Ebay's store links are broken!!

Nov 3, 2009 5:38 PM
To Dorothy (#6 of...)

As do we all.

She is to be commended.

Wait she has been. Well deserved.

Rick
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tilework
Posts: 1,086
(10 of 11)

Re: Ebay's store links are broken!!

Nov 4, 2009 3:16 PM
Response received 11:00am this morning:


Thank you for writing eBay in regard to not being able to visit the store from the link in saved sellers page.

I apologize for any inconvenience this has caused you.

I've forwarded the information you sent to our tech team, and they're working to fix this. We've troubleshot this issue, and we're aware of the problem.

Once again I apologize for any inconvenience. Thanks again for taking time to let us know about the problem.

We are committed to making your eBay experiences pleasant and fulfilling.

Sincerely,
Penny A.

eBay Customer Support

Thank you for visiting my store!

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rdcomics
Posts: 693
(11 of 11)

Re: Ebay's store links are broken!!

Nov 5, 2009 6:23 AM
Yup, another acknowleged problem that they refuse to post on the announcement board.

I have lost count.

How many are we up to since the beginning of October?

Rick
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