Hello thespislives,
I'm sorry for your upset.
SquareTrade covers hundred of thousands of electronics items sold by eBay sellers.
The process of correctly identifying items depends largely on each seller properly categorizing the items they are listing (both by listing in the appropriate category, and by completing the rectangular "Description" box located directly above the larger free-form item description area).
I've seen several instances of sellers listing an item as "Used" with the rectangular "Description" box and further adding "As is" within the larger free-form description area. Using this example - our system would only be able to recognize the formal "Item Condition" of "used", not the free form addition of the term "As is" in the larger item description area.
Unfortunately we cannot individually review each item listing to ensure that it fully meets our terms and conditions before sending our "Warranty Available" email notifications.
It is importan to note that we do cover some "As is" items. “As is” is generally used in 2 ways by sellers. You’ll need to read the item listing to determine which one best describes your item.
If the item is described in the listing as “non-functioning”, or is being “sold for parts”, or has not been tested, then we will not cover it. Generally, sellers will not offer a return policy on these items either.
If the item is described as being fully functional and the seller offers a return policy if the item doesn’t work, then we will cover it.
Rest assured, we are currently working to improve/refine this process.
Feel free to contact me directly should you have any additional concerns. I'd be happy to help.
Regards,
Kord (SquareTradeKord)
Customer Experience Manager
SquareTrade.com
Must use Buy It Now and PayPal.
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