marcymarvelous
so i did my part and send the form and the insurance slip to her..
You messed it up a little so far...
If she reports you for fraud NOW, what will you do? You sent all you documentation to defend fraud to the buyer!
Relax and fix it. When your buyers knows how it "works" they can become more reasonable.
Since only "some" of the items were broken, only "some" of the items will be eligible for the claim. The buyer will need to take those items in for inspection to complete the claim. The value of those items must be established prior to doing so. If it is a "set", you may get the whole thing refunded.
The claim was your claim and you shirked your responsibility. The buyer is due a full refund and the postage will be returned to you if there is total loss or damage to the parcel.
The FEE for insurance is not refunded, but the insurance is YOUR insurance and the buyer only paid the cost of your fee just like they probably paid the cost of your bubble wrap.
Save the correct information on claims and you won't have this problem again.
”Damage claims must be filed immediately. The addressee takes the damaged article, mailing container, and packaging to their local post office for inspection. The addressee completes their part of Section A of form 1000 (domestic claim form).
The postal employee will complete Section B, #9 and 10 and gives the addressee a receipt for the damaged article on form 3831. The addressee then mails the claim form to the sender for completion of Section A and submission to their local post office. The sender will need the original mailing receipt and evidence of value when they submit the completed form.” Link You can check the status of your claim by calling USPS Accounting Services in St. Louis at 888-601-9328.
DMM S010.2.8 Damage If the addressee files the claim, the addressee must present the article with the packaging and mailing container to the USPS for inspection.
If the sender files the claim and the addressee has the damaged article, the sender´s post office sends the claim to the addressee. The addressee then must present the article, packaging, and container to the USPS for inspection.
Must use Buy It Now and PayPal.
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