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Returns
Feb 29, 2012 09:16 AM
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I don't understand why more people are not more upset about this new return rule.
We have to pay for return shipping on any item for SNAD if its true or not. Sure they are saying we can report it but what is to stop the buyer from messing the item up? Also the buyer may or may not know how to package an item, they can pick how to return it.
If I can get an item from here to there for whatever price because I have bought or ordered supplies and the buyer just grabs a Large Flat Rate box from the PO now I have to pay for that too.
I have read that eBay will look into it if a buyer is doing it a lot, but what about the first ones that get screwed?
Also what about overseas, say I ship something 1st class, and then they ship it back express so they get DC that is really going to get expensive very fast.
There is no way to tell if the whole thing is just buyers remorse described as a SNAD.
(How many sellers have we seen win when a buyer lies)
Also would like to address a buyer saying things like just give me a partial refund so you don't have to pay return shipping.
Will we be protected?
Thanks
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(24 of 38)
Re: Returns
Feb 29, 2012 01:14 PM
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rlewczyk@ebay.com wrote:
Hi mam98031,
The return shipping service and cost in the new managed return process we’ll be introducing in late May will be determined only by looking at the item’s weight, dimensions and value – it does not look at how the item was shipped originally. The services that will be used areUSPS Parcel Post, First Class Package, or Priority Mail – depending on which service optimizes cost and delivery times.
In regards to the return shipping costs charged to buyers and sellers, we believe the rates we’ve negotiated with USPS are very competitive relative to other online retailers' return shipping costs, and will likely be advantageous when compared to what most sellers would be able to secure from carriers for items shipping back from buyers.
Thanks,
rlewczyk
Seller Communications
I sincerely appreciate your response and what you say makes sense to me. But one question remains unanswered. Yes, most of us are aware that Ebay has negotiated discounted rates with USPS. But will those FULL discounted rates be passed on to the seller or buyer, whomever is actually paying the shipping costs or will Ebay not fully and I mean fully pass on the discount. Does Ebay get an additional discount on Priority mail beyond what they pass on to us. For example. A PM Flat rate envelope, full cost is 5.15, on Ebay or PP it is 4.90. What is the true rate that Ebay and PP pays to USPS?
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(25 of 38)
Re: Returns with NO INSURANCE?
Feb 29, 2012 01:18 PM
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Hi txtoys,
Insurance is not an option with this first release of the new returns process, but it’s definitely a feature that will be considered in the future. For sellers who have opted in to the new managed return process, and who want buyers to insure their return shipment, they would need to contact the buyer immediately once they’re notified a return has been initiated, and work with them to make alternative shipping arrangements – and agree on carrier, service and cost beforehand. Because the return label issued through the return process will not be used, you won’t be able to see the tracking status of the return shipment. The buyer will still be able to check the status of the refund at any time, and once the item is received, you can use the new process to issue the refund.
I hope this information helps.
rlewczyk
Seller Communications
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(26 of 38)
Re: Returns with NO INSURANCE?
Feb 29, 2012 01:23 PM
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rlewczyk@ebay.com wrote:
Hi txtoys,
Insurance is not an option with this first release of the new returns process, but it’s definitely a feature that will be considered in the future. For sellers who have opted in to the new managed return process, and who want buyers to insure their return shipment, they would need to contact the buyer immediately once they’re notified a return has been initiated, and work with them to make alternative shipping arrangements – and agree on carrier, service and cost beforehand. Because the return label issued through the return process will not be used, you won’t be able to see the tracking status of the return shipment. The buyer will still be able to check the status of the refund at any time, and once the item is received, you can use the new process to issue the refund.
I hope this information helps.
rlewczyk
Seller Communications
WHY? 
The greatest oak was once a little nut that held its ground.
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(27 of 38)
Re: Returns
Feb 29, 2012 01:27 PM
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I think this new return policy is very unfair. Top rated sellers will now lose their status if they dont accept returns. It is getting harder and harder to sell on ebay and returns should not control whether you get the Top rated Seller discount. THis is very unfair. To have people wait 13 days to return something , they can do anything in between including wearing the item and then returning it for a refund. This is going to change alot for people.
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(28 of 38)
Re: Returns
Feb 29, 2012 01:39 PM
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Since media mail isn't an option for returns, would it best for book sellers not to opt into this program?
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(29 of 38)
Re: Returns
Feb 29, 2012 01:43 PM
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jfkcatfish wrote:
Since media mail isn't an option for returns, would it best for book sellers not to opt into this program?
I'm not sure why ANY seller would Opt into it. Why would ANY seller give Ebay the ability / authority to charge them for return shipping when they don't have to. You don't have to Opt in to maintain TRS, so why in the world would any seller Opt in when you don't have to.
Eventually this will be manditory, but for now you have to consent. I for one am in no hurry to give Ebay such authority. And I further don't understand why anyone else would.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(30 of 38)
Re: Returns
Feb 29, 2012 01:51 PM
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Returns are rare for me - and generally problem free for the few I get. This would turn a simple, freindly process into a bureaucratic nightmare.
Imagine an already-disappointed buyer trying to get the 11" dish into the 10" box that eBay decided it fits into. I suspect I know how it will get into the box....
Imagine the buyer, with his 2 pounds of pottery shards in the 10" box getting getting it back in the mail because eBay's label decided the 2-1/2 pound box could be shipped back at the 1 pound rate.
Imagine the feedback and DSR's from this buyer after one such experience.
Not with a 10-foot pole........
Everyone is entitled to his own opinion, but not his own facts....
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(31 of 38)
Re: Returns with NO INSURANCE? - This gets even more bizarre
Feb 29, 2012 02:10 PM
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Let me get this straight, you want sellers to be price competitive, you want us to offer free shipipng and pay for insurance ourselves, now you want us to accept back returns AND pay for return shipping, NOT require the customer purchase insurance.
So who is responsible for breakage and loss on the return shipment?
Dale
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(32 of 38)
Re: Returns - Please someone at eBay read this.
Feb 29, 2012 02:18 PM
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- eBay pays for the return shipping upfront and then either charges the buyer’s PayPal account or adds it to your next invoice, depending on who you specified pays for shipping.
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(33 of 38)
Re: Returns
Feb 29, 2012 02:23 PM
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99% of all cases against me Ebay has closed in Favor of my BUYER not me the SELLER... Even over seas... I have proof and the receipt from the post office that my items have been infact shipped.... I have no control over customs or other countries postal servies or for that matter even our own postal service they take as long as they like to ship and deliver packages.
As far as ebay taking a fee for shipping cost... I don't see the post office charging a handling fee or even taxes on shipping cost Everyone needs to tack on the 12% final value fee Ebay charges onto thier shipping and handling fees just to cover the loss. If ebay wants a return policy why don't THEY pay for the retunr shipping and see how costly it gets.... see how many people watch Movies for free (better than Netflix) Read a book over the weekend (cheaper than a Kindle Download) Install a computer game for freee cause whey will just copy the disks and send it back for a FULL REFUND..
Ebay is just getting greedy that is the bottom line.... they use the excuse that they hear all this stuff from OUR customers... but yet they REFUSE to listen to thier CUSTOMERs (US the SELLERS)
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(34 of 38)
Re: Returns - Please someone at eBay read this.
Feb 29, 2012 02:44 PM
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I didn't see that there was an option of who pays for the return shipping. But still the question, what happens in case of loss or damage during return shipping? Dale
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(35 of 38)
Re: Returns - Please someone at eBay read this.
Feb 29, 2012 02:47 PM
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theatricalhead2toe wrote:
- eBay pays for the return shipping upfront and then either charges the buyer’s PayPal account or adds it to your next invoice, depending on who you specified pays for shipping.
That's only part of it. Don't miss the other new thing on this subject. Its a Returns Management thing for sellers. You should check it out because it makes the seller responsible for Shipping on SNADS. Ebay will charge the seller.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(36 of 38)
Re: Returns
Feb 29, 2012 02:51 PM
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draconiansgames wrote:
99% of all cases against me Ebay has closed in Favor of my BUYER not me the SELLER... Even over seas... I have proof and the receipt from the post office that my items have been infact shipped.... I have no control over customs or other countries postal servies or for that matter even our own postal service they take as long as they like to ship and deliver packages.
As far as ebay taking a fee for shipping cost... I don't see the post office charging a handling fee or even taxes on shipping cost Everyone needs to tack on the 12% final value fee Ebay charges onto thier shipping and handling fees just to cover the loss. If ebay wants a return policy why don't THEY pay for the retunr shipping and see how costly it gets.... see how many people watch Movies for free (better than Netflix) Read a book over the weekend (cheaper than a Kindle Download) Install a computer game for freee cause whey will just copy the disks and send it back for a FULL REFUND..
Ebay is just getting greedy that is the bottom line.... they use the excuse that they hear all this stuff from OUR customers... but yet they REFUSE to listen to thier CUSTOMERs (US the SELLERS)
You may be able to help yourself here. Some of the problems you are having is because you aren't adhereing to Ebay's policy on shipping and seller protection. They don't care if you have receipts from the PO. They require electronic DC.
You may want to start printing your labels on Ebay or PP. It's cheaper anyways. You are costing yourself more money by going to the PO to do your stuff not to mention added time. So you can save yourself money on postage, time and probably less claims lost.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(37 of 38)
Re: Returns with NO INSURANCE?
Feb 29, 2012 04:48 PM
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Hi foreversearching,
Regarding the new (optional) managed return process we’re introducing in late May, the reason we state that a seller would not be able to see the tracking information should a seller ship the item back using an alternative shipping method (i.e. not using the automatically generated pre-paid shipping label) is because the process does not provide the buyer with a way to upload that tracking information. The seller would need to contact the buyer to get that info if they want that visibility.
Thanks,
rlewczyk
Seller Communications
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(38 of 38)
Re: Returns with NO INSURANCE? - This gets even more bizarre
Feb 29, 2012 04:54 PM
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Hi txtoys,
When using the new managed return process that we'll be introducing in late May, in a scenario where both the buyer and seller are in agreement that the item was damaged or lost during return shipment, sellers would need to contact eBay Customer Support, and eBay would absorb the cost. Obviously eBay will be monitoring this activity and looking for repeat patterns to ensure neither buyers nor sellers are abusing the process.
Thanks,
rlewczyk
Seller Communications
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