Frequently Asked Questions and Answers

QUESTION: I did not get feedback for every transaction. Why?
Answer: The feedback program is voluntary, and not everyone participates.
Some people also leave feedback in bulk periodically, so it may take a while for
them to leave it. If you're interested in viewing the feedback habits of another user,
you can view their feedback left for others by using the tab Left for Others
on their feedback profile page


Question: Why is the number beside my user id lower than the total number on my feedback
profile?
Answer: The number beside your userid reflects the number of different users who have
left feedback for you, not the total number of comments you have received.
here for ebay's explanation of how feedback points are counted

Question: How do I leave feedback for another member?
Answer: There are a few different way to leave feedback for another member You can leave feedback directly from the auction page, you can go to the Feedback Forum to find a list of all of the auctions from the past 90 days for which you have not left feedback for
You can leave feedback from your personal
MY ebay page

Question: Can I leave a follow up for a comment that I have left for someone else?
Answer: Yes, you can leave a follow up comment even if the other party has not responded to your initial comment.

Question: Can I respond to a comment that someone else left me?
Answer: Yes, you can respond to a comment that someone else has left you.

Question: Can I see the feedback that a user has left for others?
Answer: you can view their feedback left for others by using the tab Left for Others on their feedback profile page

Question: Why aren't negative comments from suspended users changed to neutrals?
Answer: Ebay used to change both positive and negative comments left by suspended users to neutrals. They stopped doing this quite some time ago.

Question: Is there any way to see a list of people who have not left feedback for me?
Answer: Yes. In your MY ebay under My Account, the feedback link

Question: How do I make my feedback private?
Answer: You can make your feedback private
, but people may be less willing to deal with you.

Question: How long after the auction ends can I leave feedback?
Answer: Feedback can be left for at least 90 days after the auction, often a few days or even weeks and months longer.


Question: How can I leave feedback for an auction older than 90 days?
Answer: You will need the auction number and the user ID of the member.
Follow this link to leave feedback after 90 days

Frequently Asked Questions and Answers (continued)


Question: Why are bidders with lots of negative feedback for non-payment still
actively bidding on auctions?
Answer: Often sellers will leave negative feedback without filing an **UPI** (Unpaid Items)
report and final value fee credit (FVFC) request through ebay.
If a bidder has 3 UPI/FVFC complaints filed against them, their account will be
suspended indefinitely.

Question: Why are sellers with lots of negative feedback still actively selling?
Answer: If there are many negative comments complaining that buyers did not receive
their items, or that the items were misrepresented, it may mean that buyers are
leaving negative feedback without filing a Fraud Report/Claim and/or the seller for nonperformance
Negative feedback alone will not result in a user's suspension unless their overall rating reaches (-4).

Question: My buyer/seller isn't responding to emails. How else can I get in touch with them?
Answer: Try contacting them using the "contact Member" button on their feedback page.
You can also obtain their contact information from ebay and give them a call

Question: What should I do if the person's contact information is invalid?
Answer: If you suspect that the user's contact information is invalid, you
can report it Here for an invalid email account
and here for an invalid phone number.
If the user registered with false contact information, the account will be suspended.

Question: How do I block a bidder from bidding on my auctions?
Answer: You can learn about and add bidders to your Blocked Bidder List here

Question: Can I cancel a bid if I am not comfortable with the bidder?
Answer: A seller may cancel a bid that they are uncomfortable with.
you can learn more and cancel bids here

Question: Can I retract a bid?
Answer: A bidder may retract a bid if they have a valid reason according to ebay's
guidelines. You may learn more and retract a bid here
The bid retraction will be noted on the bidder's feedback profile.

Question: If I change my user id will my feedback follow me?
Answer: Your feedback will follow you if you change your user id
you can learn more about changing userids and change yours here
Your feedback will not follow you if you create a new ID

Question: Is there any way to merge feedback from two accounts?
Answer: Yes, if your accounts meet ebay's requirements for merging.
You can learn more about and request to have your accounts merged here
Please keep in mind that you will lose all of the feedback you have left for
others when you merge to a new account. Only the feedback you have received will be merged.

Question: How do I close my ebay account?
Answer: Click here to close your account.

To clarify No. 5 in the first post: You may post an auction number of a transaction in which you are the seller or winning bidder. You may post the User I.D. of a trading partner if necessary to the understanding of your question. You may not post a User I.D. or Auction Number where you have no transaction or to accuse of a rule violation. If you have reason to believe a rule is being violated, make a report to SafeHarbor, including all available information, and allow the investigators to make that determination.

You would not want to see a post in which your actions or motives are being questioned or you were accused of doing something wrong. Please extend this same courtesy to other members.

*************

As noted in the Board Usage Policy, boards may have additional policies. This board, like some others, has a rule against "off-topic" threads with the exception of a daily chat thread. The chat thread starts at midnight each night, although midnight in the Eastern Time Zone is 9:00 P.M. PDT, so we will permit a thread that begins then. Please confine all non-feedback related discussion to that thread.

If you find the single daily chat thread inadequate, please take advantage of the many General Discussion boards that you can link to at the bottom of this page, or form a Group where you can expand on your discussions.

Finally, a big thank you to dr*tiggerishere and all the other members who have contributed to the creation of this thread.

Kelley
Community Development