This has been said before but I repeat it for emphasis: Allow longer than 30 days for the Paypal complaint process for international sales. I've had packages arrive as late as 4 months. Sixty days would probably be a better figure.

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I wonder why ebay.com has no "search worldwide" button like ebay.de?

Paypal needs to increase the time in which an international buyer can file a complaint


maybe if we post it enought times they will listen!

Hi to the us traders ...........well uk now have a problem which ebay to date seems not top have addressed, \
please read , bare in mind only approx 1 % of sales go missing!
eBay UK: Royal Mail's recently revised Compensation

Following on from the lively discussion on another thread (Refunds to buyers - a warning'), I thought that it would be extremely interesting to gather views on the Royal Mail's (RM) recently policy revisions and tightening up on existing rules on paying out compensation for lost and broken items. This has been implemented (according to the person that I spoke to when I phoned Postwatch, the 'watchdog' body overseeing the RM) to cut costs at the RM.

To aid the debate, this is the recently revised policy as explained to me by the RM Customer Services Operative (RMCSO) whom I phoned, and was subsequently verified by Postwatch:

1) A sender can only claim for the price THAT THEY PAID for the item, ie the sender paid for it (tightened-up rule).

2) If the recipient makes the claim they can claim for the SALE COST of the item. (The RM do not publicize this fact for obvious reasons - I happened to know that this was the case. The RMCSO did not volunteer this information, but did confirm it). However ...

3) If the sender authorizes the recipient to make the compensation claim by sending them the Certificate of Posting and other necessary documentation, the RM are within their rights to refuse to deal with the recipient (at their discretion) and insist that they deal with the sender. (Unknown whether this is new policy or not)

4) No postage costs will be refunded (Recent Rule - Postwatch informed of this some three months ago)

It would be fascinating to see what eBayer's (both buyers and sellers) recent experiences are on the implementation of these policies, if only to gauge what is actually happening at the Royal Mail Nationwide, since my recent experience of how they implement these policies varied significantly between cases.

Sellers:

Have you had a package go missing / got broken recently (say in the past month or two), and if so what price did you claim for compensation purposes?

If you claimed for sale price, were you compensated for to full sale price or did you receive a letter (as I was in one case, but not in another) asking for proof of the price that YOU paid for the item?

I would also be extremely interested in knowing what seller's refund policies are and if they are going to change them now that the Royal Mail are no longer refunding postage.

For example, do you (at present) refund fully including P&P (as I have done untill these new RM policy changes)? Do you hold back untill you get compensation from RM? If RM refunded only the price that you paid - do you then refund the sale price to the customer (which means that RM have effectively vetoed the deal you made with the customer since the profit you made has been refuded)? Do you assist the customer to make the claim?

Buyers:

Given the RM's recent policy of not refunding postage, would you be satisfied if you were refunded only your full sale price but not your P&P? Would you be prepared to wait untill the RM had sent compensation to the seller? If the seller had a policy that he would refund only what he recouped from the RM, would you be satisfied - or would you prefer to make the claim yourself if the seller supplied you with the necessary documentation? Should all sellers display their refund policy in their listings, and if so, would you be put off from bidding if they did not offer instant refunds?

I realise that I may be playing with a hornet's nest here, but I think that this is the right forum to discuss and gauge opinion on these important issues which are bound to affect our interests here on eBay.

I work with a power seller in Russia with a 99.6% FB rating, but he still can't get a PayPal account. I would be happy to sponsor him and provide my bank account, but apparently this is also forbidden.

Without PayPal, international sales can really rack up excessive surcharges, especially for low-cost items. Ebay won't be truly international until these barriers are lowered.

twocapes

I hope you don't stop selling internationally because of this.

Paypal and EBAY - I will say this again!!!!!!!!!!!!!!

Paypal needs to extend the number of days from 30 to 60 or 90 for international claims.......

30 days is JUST NOT ENOUGH TIME!!!!!!!!!!!!!!!!!!!!!

*wildwood*flower* - I suspect that anything I say will be taken with a grain of salt, but I am earnestly asking for your suggestions in order to improve global trading and we have been actively working on some of the suggestions that were posted on this board. I'll keep coming back to read posts and post back where appropriate. Thanks again for everyone's thoughts so far.