Tim.

Please could you take a look at the link below, then give us your views on what this poster as to say.


Link

I am losing out on international sales because ebay keeps changing my listings from Worldwide to United States. I fixed a bunch of listings this morning and ebay changed most of them back again. I cannot change the ones that have bids already. I am losing money and time and it is extremely frustrating. I have been selling for about 5 years, so I am not new to ebay. This is a new problem. They are causing me two other problems also, but this is the only one that pertains to international sales.

Yes please give International seller protection also or maybe you build representative office in each countries, I would to become Indonesian Ebay office with small profit shares atleast enough fund to operates in good conditions daily, thank you

Tim,
I agree with everyone who claims you must educated new ebay sellers about selling outside of the United States. I really want to and I am so afraid after reading all these horror stories. Where do I go to read all the information I need to become knowlegable about this? Does calculated shipping apply to international selling?
With your fees increasing constantly it is getting harder and harder to make any money. It has become discouraging and I like being a part of the ebay family.I don't want to close up shop.
So if you have the answers or can tell me where I can read up about shipping outside of USA to attract new buyers please inform me. Thank you.

I work with a partner in Russia who sells mainly photo equipment all over the world. I have two suggestions specifically for PayPal:

- We need longer windows for buyers to file complaints. At least 60 days. Things have gotten better lately, but international air parcels from Russia used to take about two months. It's hard to advise buyers to be patient when they are up against a 45 day window to file a complaint! I realize that such slow shipping is problematic, but it is beyond our control. Private shipping is available from Russia, but it's far too expensive. Nobody wants to pay $50 for a camera and then spend $150 to have it shipped.

- PayPal now lets clients enter shipping addresses in Chinese and Japanese. That's wonderful until they buy something in another part of the world. I don't have these fonts installed. Even if I had them installed, I don't read those languages.

I don't need a translation, just transliteration so I can write a shipping label. Perhaps PayPal could hire a few bilingual staff who can transliterate addresses for those of us who are selling beyond our linguistic depth.

By the way, I'm no stick-in-the-mud when it comes to languages. I can read and write in seven including Hindi, Nepali and Russian. But there are about a hundred different writing systems in use around the world. Sorry, I'm just not up to that. The Roman alphabet is the most universal one we have, so PayPal should always provide addresses transliterated into Roman whenever buyers and sellers are in different countries.

I agree with you on everything but the feedback. As a seller, I am at a distinct disadvantage when it comes to feedback. About 60% of my buyers don't bother to leave feedback regardless of whether I leave it or not. Where is my incentive to leave feedback? Also, many buyers don't understand that international parcels can take months. I currently have an "item not received" dispute with a New Zealand buyer. She filed it after 3 weeks. She seems pretty laid back about the whole thing, but of course PayPal is holding up the payment. I've got a question about your Customs in New Zealand for you. The item in question is perfume. The USPS website doesn't mention anything about perfume being prohibited for shipment to New Zealand. However, I read on the New Zealand Post website that perfume is a "dangerous item" and cannot be mailed. Is it possible that my parcel is being held in NZ Customs? I can't track it because I used a service that does not allow tracking although it has a US Customs number and bar code. Any insight into this problem would be helpful. Thanks from Texas.