Hello Everybody,
I need your advice on a transaction. I ship Internationally, and have made some great sales because of it, to Tokoyo, Singapore, ect. (I Do Not Ship to Germany) I always say in my listings and said it in this one, "International buyers, please ask for a shipping quote, prior to placing a bid~ Thank-You" I also say "Free shipping within the U.S." in my listing. Well I sold 2 pairs of Coach gloves for $89.99 each and went to ship it and realized it was going to Japan. and they paid No shipping. They paid on Fri. Oct 30th, but assumed free shipping, I guess. I only ship Express shipping out of the country, becuz that is the only way, I can ship insured and tracked and guaranteed delivery. So I wrote the buyer and said this. I explained that Express shipping is $31.50, but I would pay $12.95 for them. (I would pay $4.80 each if sold individually in within the U.S.) I never heard from them, then yesterday I sent them a money request for $18.55 (Me paying $12.95 of the $31.50) and explained all this again. I'm sure they haven't been on their computer, or would answer. I sent messages via Ebay and directly to their Email account. My problem is I feel bad because they are probably thinking I shipped them and they have very good feedback, and all I'm waiting for is an answer from them. I can't afford to ship $180.00 item, uninsured and maybe it doesn't get their. Plus I asked for their address to confirm it in English, paypal gave it to me in Japanese (not coverted to English) I also said if they didn't want to pay $18.55 I would refund. I don't want to get rated as a slow shipper, ect. all the stuff Ebay scares you about. I have a very good reputation and don't want it marked because, I have not shipped, because I'm waiting for an answer. What would you do??
Thanks for any advice, Cheri