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Can we Opt Out of the Payment Reminder ??

Original Post

toneee (81

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(1 of 60)

Can we Opt Out of the Payment Reminder ??

Jul 27, 2009 11:40 AM

Payment Reminder: This email will only go out if your buyer doesn't pay after 48 hours (first reminder) and 96 hours (second reminder) of hitting the "commit to buy" button.

This is a BAD idea ... it will lead to DSR hits for sellers for harassing the winning bidder about payment

Will there be a way to Opt Out of this "Feature" ??

"Le client n'a jamais tort" - César Ritz

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Can we Opt Out of the Payment Reminder ??

(59 Replies / 8,615 Views)

toneee (81

) View Listings

Can we Opt Out of the Payment Reminder ??

Jul 27, 2009 11:40 AM

Payment Reminder: This email will only go out if your buyer doesn't pay after 48 hours (first reminder) and 96 hours (second reminder) of hitting the "commit to buy" button.

This is a BAD idea ... it will lead to DSR hits for sellers for harassing the winning bidder about payment

Will there be a way to Opt Out of this "Feature" ??

"Le client n'a jamais tort" - César Ritz

Page: 3 of 3

Last Post

Jul 28, 2009 02:51 PM

by turkeyjackson (Private) View Listings

grovebooks (335

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(48 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:41 PM

I have been following this topic with much confusion.

Your post (lilo@ebay.com) has not clarified it enough, at least for me.

If I understand your post, a seller can opt IN or OUT of Automatic UPI scenario; that's clear.

BUT

Can a seller OPT OUT of having the automatic payment reminder emails sent at 48 hrs and 96 hours? I DEFINITELY WOULD OPT OUT!

And how are 48 hours measured/ In actual calendar time? Taking Weekends/holidays into account?

circa1901 (Private) View Listings

(49 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:41 PM

What the devil is SIF? ?:|

?:|

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(50 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:46 PM

SIF = store inventory format

doctorfegg (1059

)

(51 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:48 PM

> If the seller has opted out of Automatic UPI scenario:
>
> AUCTION ITEM:
> 1. The buyer wins an Auction, and immediately receives an email notifying them that they have won the item (Buyer Successful email).
> 2. 48 hours later if the item is not paid for, buyer receives an email reminding them that they have not yet paid for the item (Payment Reminder email).
>

I really, really, really don't want this notice going out to my buyers - many of them buy several items over the week and we both like to wait for all of the items to end before a combined invoice is sent.

If a customer wins an item and then sends me a message telling me that they are bidding on more, I tell them "no problem" - I will hold off invoicing them until the subsequent bidding ends.

I especially don't want it being sent to my international customers! The U.S. has a reputation for being loud, brash and insensitive (rightly or wrongly). If an international buyer who is bidding on further auctions over the week receives some sort of "reminder notice" (I would informally call it a "deadbeat letter"), I am concerned about how they will react to it.

Please rethink this practice. For the many of us who want to opt out of the reminder notices, please let us do this in advance of listing our items.

I respect the sellers who want to have these notices sent out automatically. But I would also like the ability to choose to opt out of this in advance, rather than have a customer receive one automatically after 48 hrs. I then have to go through hoops of opting out and apologizing to my customer for the EBay message.

Thank you for your attention and consideration.

Ann

) View Listings

(52 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:49 PM

Lilo's post makes it clear -- non-automated, buyer gets an email in 48 hours. No opt out or opt in -- ebay will send it whether you like it or not.

If you are using the automated UPI Assistant (you have opted into that), your buyers will get two payment reminders, one at 48 hours, and one at 96 hours.

Not a good buyer experience. I will be inundated with payment reminders. This is just plain silly. two days after every purchase, I will be getting an email telling me to pay when I know full well that I intend to pay on a timely basis.

roblinsgarage (3313

)

(53 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:49 PM

I don't want automatic invoices
I don't want automatic payment reminders
I don't wnat automatic shipping notifications

What's the point of the communication DSR after all of these "consistency improvements"?

I'm often selling to 'good ole boys' using their "dear wife's" ebay account for car parts.......... I am "in tune" with the verbiage my customers understand and want to hear.

I don't receive many money orders, but I don't want these customers harassed when it takes 5 or 10 days for me to receive in the mail.

Communication is not a one-size-fits-all application.

I'm severely disappointed in this decision.

Roblin's Garage - Classic Auto Salvage Demorestville, Ontario, CANADA

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(54 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:52 PM

I hope that ebay will put an icon on seller listings who are using the automated UPI Assistant.

I hope that not many sellers will opt into the Assistant, especially in clothing, toys, music, books, stuff that buyers want to stock up on all at once. Because the auto Assistant will kill multiple buying.

lilo@ebay.com (0)

(55 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 01:54 PM

Hi grovebooks,

Apologies for not being entirely clear.

Sellers can not opt out of the 48-hour payment reminder email.

If a Seller is opted in Automatic UPI, then a 96-hour payment reminder email will be sent.
If a Seller is opted out of Automatic UPI, then there will be no reminder email sent at the 96-hour mark.

The 48 and 96 hours are calculated from when the item is sold/won.

Thanks,
lilo@ebay.com

grovebooks (335

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(56 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 02:11 PM

Thanks lilo, that does make it clear.

Since it looks like a majority of opinion of sellers - at least those posting here - would very much like the option of OPTING OUT of the payment remider emails (and have given numerous valid reasons) can we please ask ebay to revisit this procedure?
or is it already cast in stone, no matter what?

doctorfegg (1059

)

(57 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 02:31 PM

This particular forum will be closing shortly so I want to get one more post in before then.

First of all: to Devan and Lilo from EBay, I thank for your replies.

Unfortunately, I don't think EBay is thinking this through for those of us who have asked you to reconsider.

You still have time to modify this policy and add the advance opt out decision. Many sellers and buyers have replied to this thread but many others have no idea that this forum exists or know that we have only a small window of time to send our comments.

I would hope that the EBay folks here would listen to our explanations as to why some sellers would want to opt out of this plan in advance.

From an 11 yr buyer and seller -

Ann

)

(58 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 02:42 PM

I had "Payment expected within 10 days" in my listings back when we accepted checks and money orders. After going to paypal only, I meant to revised that to "payment expected within 3 days."

But I had a number of buyers telling me they bought from me rather than someone else because of that 10 days, and others thanking me for letting them wait to pay. Especially in today's economy, people sometimes need to wait for payday before they can pay (not saying it's wise to spend the money before you have it, but some do).

98% of my buyers pay within 2 days, but if my listings say it's okay to pay in 10 days and then they get an email 2 days after purchase reminding them to pay, I know some buyers aren't going to figure out that the email is from ebay and not from me.

turkeyjackson (Private) View Listings

(59 of 59)

Re: Can we Opt Out of the Payment Reminder ??

Jul 28, 2009 02:51 PM

An opt-out of this is a must.

What if a seller doesn't use eBay's checkout?

Buyer wins item. Pays immediately NOT thru eBay checkout.
eBay can't see this, so it sends multiple payment reminds.
Seller gets email or worse from angry buyer.

Photobucket

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