If you sell a NRFB doll, and the buyer returns it clearly having been removed from the box (new hair style, clothes rearranged, accessories missing, etc), that return isn't covered by your seller return policy or by eBay Buyer Protection (both require that the item be returned in the condition it was received).

If that buyer didn't go through Buyer Protection, you can negotiate with the buyer to have the doll returned to them or any other offer you think is fair -- eBay will not require you to refund. If there was a case filed with Buyer Protection, then provide us with as much detail as possible (describe, for someone who possibly isn't familiar with collectible dolls or terms like NRFB, how you can tell that the doll was removed from the box and how this makes the item value lower) so that we can make sure we apply the policies correctly and not hold you responsible for refunding the buyer.

Consumers
REFUND POLICIES
Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy.

The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.

If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.

There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, "All sales final," or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging.

Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.

Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney's office or by filing a complaint with the Attorney General's Office


that is what California Requires.


ozzie3

always correct,never wrong, but humble in my greatness