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Last Post Nov 8, 2009 5:00 AM by: komic_buyer
Replies: 4
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komic_buyer
Posts: 4,066

"You've not added any Feedback this time."

Nov 2, 2009 6:12 AM
I have lately had some issues leaving feedback. That is, I leave a bunch of feedbacks, only to find that not all have registered on the site.

Turns out, my issue is leaving feedback when the view selecter is set to anything >25 on the Leave Feedback page.

If I go to the Leave Feedback page, and the item for which I wish to leave feedback is not shown in the default 25-item view, and I select 50-item or 100-item view so that it is shown, and then attempt to leave feedback for that Item, I receive an error stating "You've not added any Feedback this time."

The workaround is obvious: Navigate to the appropriate 25-item page and leave feedback from there.

The problem remains: The 50-item and 100-item views have impaired functionality that is not sufficiently transparent to the end user.

I buy a lot of stuff. I leave a lot of feedback. Being able to view 100 items on a page is a good thing, almost like the olden days. But it's got a bug.
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glenda
Posts: 22,528
(1 of 4)

Re: "You've not added any Feedback this time."

Nov 2, 2009 9:01 AM
Hi komic_buyer,

To be on the safe side (that is, to make sure that somebody from eBay reads your message), let me suggest that you report it here: Link
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komic_buyer
Posts: 4,066
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Re: "You've not added any Feedback this time."

Nov 6, 2009 7:28 PM
Reported it there, describing everything I did above.

I received the following response:

Dear komic_buyer,

Thank you for writing eBay in regard to your leaving feedback issue, I apologize for the problems you are having doing this, after further review, we have no restrictions on doing that so I would recommend checking your browser settings and clearing cache and cookies, you should be ok to leave the feedback after that .

I understand your frustration regarding this matter and apologize for the inconvenience it caused you.

Sincerely,
Brady H.


Utterly useless. This isn't a restriction, per se. It's a bug.

I can reproduce it across browsers.

It generates an eBay error message.

Bottom line is that my report was not read carefully, and what I reported was not tested in a testing environment.

I was brushed off.

SSDD on eBay, year after year.
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dealsforasteal09
Posts: 1
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Re: "You've not added any Feedback this time."

Nov 6, 2009 8:45 PM
I have lately had some issues leaving feedback. That is, I leave a bunch of feedbacks, only to find that not all have registered on the site.

Turns out, my issue is leaving feedback when the view selecter is set to anything >25 on the Leave Feedback page.

If I go to the Leave Feedback page, and the item for which I wish to leave feedback is not shown in the default 25-item view, and I select 50-item or 100-item view so that it is shown, and then attempt to leave feedback for that Item, I receive an error stating "You've not added any Feedback this time."

The workaround is obvious: Navigate to the appropriate 25-item page and leave feedback from there.

The problem remains: The 50-item and 100-item views have impaired functionality that is not sufficiently transparent to the end user.

I buy a lot of stuff. I leave a lot of feedback. Being able to view 100 items on a page is a good thing, almost like the olden days. But it's got a bug.
I have lately had some issues leaving feedback. That is, I leave a bunch of feedbacks, only to find that not all have registered on the site.

Turns out, my issue is leaving feedback when the view selecter is set to anything >25 on the Leave Feedback page.

If I go to the Leave Feedback page, and the item for which I wish to leave feedback is not shown in the default 25-item view, and I select 50-item or 100-item view so that it is shown, and then attempt to leave feedback for that Item, I receive an error stating "You've not added any Feedback this time."

The workaround is obvious: Navigate to the appropriate 25-item page and leave feedback from there.

The problem remains: The 50-item and 100-item views have impaired functionality that is not sufficiently transparent to the end user.

I buy a lot of stuff. I leave a lot of feedback. Being able to view 100 items on a page is a good thing, almost like the olden days. But it's got a bug.
First time posting something on ebay!!
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komic_buyer
Posts: 4,066
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Re: "You've not added any Feedback this time."

Nov 8, 2009 5:00 AM
So, I replied to the above, stating it was a reproducible error, explaining how to reproduce the error condition. Specifically, in a testing environment, one must have a user account with >25 items for which feedback may be left, one must select a VIEW greater than 25 (50 or 100) from the lower right, and one must then attempt to leave feedback for one of the items after the first 25. Error every time, irrespective of browser.

I received the following reply:

Dear komic_buyer,

I am sorry that you are running in to some issues while trying to leave
feedback for another member. As of right now I have been unable to
recreate the error that you are getting and there are no known errors
that were reported to eBay prior to yours.

Instead of going through your My eBay page you might want to try a
different route the next time that you have feedback to leave. Click the
"Site Map" link at the top of most eBay pages. This can be found on the top right hand corner of your screen right below the Help button.

In the "Feedback" column on the right side of the page, click the "Leave Feedback for a Transaction" link. You may be asked to sign in. Enter the member's user ID and item number. Or just scoll down to the right member/item number. Indicate whether the Feedback you're leaving is positive, neutral, or
negative, and insert a comment of up to 80 characters.

Feedback ratings and comments can be left only for registered members. Likewise, you can only receive Feedback ratings and comments from members that are currently registered on eBay.

eBay's Feedback system allows individuals to honestly share their
experience with others. Feedback is a valuable indicator of a buyer or
seller's reputation on eBay. To ensure that it remains an accountable
system, only registered members are allowed to participate.

This is not to say that you can never leave Feedback for this members--- You can leave Feedback if this buyer becomes registered again within 60 days of the end of the listing

A member's status will show as "not a registered member" if their
account was suspended by our Trust & Safety team OR if the member
decided to close the account.

Thank you for your time.

Kind regards,
Jeff Eb.

eBay Community Support


It seems their primary goal is always sending it back to the end user.

I have no confidence whatsoever that they have attempted to reproduce the error in the proper manner. Why? They do not read. I have stated each time that I am not interested in a workaround; yet, I receive workarounds each and every time. Further, I do believe the error condition is fully reproducible in the stated environment.

This site needs a proper bug tracker, but instead we get this crap.

Here's a list of the known technical issues we are working on. If you don't see your issue, please report it.

That's the page I was reporting the issue from.

At no point in my report did I request help or assistance.

I was reporting a technical issue.

Yet, at each and every turn, the responses seemed to veer toward customer service oriented doublespeak.

Let's parse the first paragraph from Jeff, before he gets to meandering into inanities.

I am sorry that you are running in to some issues while trying to leave feedback for another member.

Blah, blah, blah...

As of right now I have been unable to recreate the error that you are getting

So, that's the end of the chain? Cut off by a first tier robot?

and there are no known errors that were reported to eBay prior to yours.

How does he know? If reports are customarily turned back on users as non-issues, there'd be no proper record. It's a given on eBay that reported issues are customarily turned back on users (clean your cookies and cache and don't call me back in the morning).

On top of that, "No prior reports" is a standard and classic tech support blow off line. It suggests that the end user is having an isolated incident, which tacitly implies to the end user that his issue is not important. It throws blame back on the end user, and his operating environment.

"No prior reports" is irrelevant. First off, it does not mean what it says in a tech support environment. It really means that there are no prior properly recorded and indexed reports. Second, that there are no prior reports in no way invalidates the report at hand.

eBay exhibits all the classic habits of a bad customer service organization here. Like so many, they think they can get by simply by pretending to sound like they care.
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