So, I replied to the above, stating it was a reproducible error, explaining how to reproduce the error condition. Specifically, in a testing environment, one must have a user account with >25 items for which feedback may be left, one must select a VIEW greater than 25 (50 or 100) from the lower right, and one must then attempt to leave feedback for one of the items after the first 25. Error every time, irrespective of browser.
I received the following reply:
Dear komic_buyer,
I am sorry that you are running in to some issues while trying to leave
feedback for another member. As of right now I have been unable to
recreate the error that you are getting and there are no known errors
that were reported to eBay prior to yours.
Instead of going through your My eBay page you might want to try a
different route the next time that you have feedback to leave. Click the
"Site Map" link at the top of most eBay pages. This can be found on the top right hand corner of your screen right below the Help button.
In the "Feedback" column on the right side of the page, click the "Leave Feedback for a Transaction" link. You may be asked to sign in. Enter the member's user ID and item number. Or just scoll down to the right member/item number. Indicate whether the Feedback you're leaving is positive, neutral, or
negative, and insert a comment of up to 80 characters.
Feedback ratings and comments can be left only for registered members. Likewise, you can only receive Feedback ratings and comments from members that are currently registered on eBay.
eBay's Feedback system allows individuals to honestly share their
experience with others. Feedback is a valuable indicator of a buyer or
seller's reputation on eBay. To ensure that it remains an accountable
system, only registered members are allowed to participate.
This is not to say that you can never leave Feedback for this members--- You can leave Feedback if this buyer becomes registered again within 60 days of the end of the listing
A member's status will show as "not a registered member" if their
account was suspended by our Trust & Safety team OR if the member
decided to close the account.
Thank you for your time.
Kind regards,
Jeff Eb.
eBay Community Support It seems their primary goal is always sending it back to the end user.
I have no confidence whatsoever that they have attempted to reproduce the error in the proper manner. Why? They do not read. I have stated each time that I am not interested in a workaround; yet, I receive workarounds each and every time. Further, I do believe the error condition is fully reproducible in the stated environment.
This site needs a proper bug tracker, but instead we get this crap.
Here's a list of the known technical issues we are working on. If you don't see your issue, please report it. That's the page I was reporting the issue from.
At no point in my report did I request help or assistance.
I was reporting a technical issue.
Yet, at each and every turn, the responses seemed to veer toward customer service oriented doublespeak.
Let's parse the first paragraph from Jeff, before he gets to meandering into inanities.
I am sorry that you are running in to some issues while trying to leave feedback for another member. Blah, blah, blah...
As of right now I have been unable to recreate the error that you are getting So, that's the end of the chain? Cut off by a first tier robot?
and there are no known errors that were reported to eBay prior to yours. How does he know? If reports are customarily turned back on users as non-issues, there'd be no proper record. It's a given on eBay that reported issues are customarily turned back on users (clean your cookies and cache and don't call me back in the morning).
On top of that, "No prior reports" is a standard and classic tech support blow off line. It suggests that the end user is having an isolated incident, which tacitly implies to the end user that his issue is not important. It throws blame back on the end user, and his operating environment.
"No prior reports" is irrelevant. First off, it does not mean what it says in a tech support environment. It really means that there are no prior properly recorded and indexed reports. Second, that there are no prior reports in no way invalidates the report at hand.
eBay exhibits all the classic habits of a bad customer service organization here. Like so many, they think they can get by simply by pretending to sound like they care.