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Why I can't contact seller? Then how to inquire about shipping, etc?

(1 of 52)
Why I can't contact seller? Then how to inquire about shipping, etc?
Apr 16, 2011 12:24 AM
Hi,

Lately I've wanted to buy some soap buy these buyers put ship to US . So I tried to contact them. And this is what i get::
' We're sorry we couldn't find an answer for you. Unfortunately, this seller is not able to respond to your question. We suggest reviewing the item again to see if your answer is in the seller's listing. '

Previously I had no problem buying from those sellers whoput 'ship to US'...coz most of the times after contacting them, they are willing to sell to non-US buyers.

But now with this weird system it's not possible to contact .

Pls help asap. TQ
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Why I can't contact seller? Then how to inquire about shipping, etc?

(51 Replies / 16,146 Views)
Why I can't contact seller? Then how to inquire about shipping, etc?
Apr 16, 2011 12:24 AM
Hi,

Lately I've wanted to buy some soap buy these buyers put ship to US . So I tried to contact them. And this is what i get::
' We're sorry we couldn't find an answer for you. Unfortunately, this seller is not able to respond to your question. We suggest reviewing the item again to see if your answer is in the seller's listing. '

Previously I had no problem buying from those sellers whoput 'ship to US'...coz most of the times after contacting them, they are willing to sell to non-US buyers.

But now with this weird system it's not possible to contact .

Pls help asap. TQ
Page: 2 of 3
Last Post
by manderley999 (153 ) View Listings
(24 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Jan 10, 2012 02:04 AM

Try use the free eBay apps on mobile phone, either eBay iPhone app or Android app.

 

search for that item you need to ask and select the seller detail on that item, then "ask seller question"

 

Voila..you can ask any seller you want this way

 

Hope this helps.

 

JuBELunion.com

(25 of 51)
Re: Why I can't contact seller? Fixed .. hopefully
Jan 14, 2012 06:32 PM

I'm not sure if this will help any of you or not, but for the sake of trying I will tell you that I have had the same problem since I got back into Ebay recently and every time I try to contact an oversees seller I can't. I didn't figure this one out until tonight but it just so happens I was Facebooking and had an incognito window open in Google Chrome to log into two accounts at once. Well long story short I went to Ebay in the incognito window and tried to contact the seller. To my surprise it worked just fine in the incognito window. To get an incognito window open in Google Chrome, click the options wrench>new incognito window

(26 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Feb 22, 2012 09:42 AM

i want to contact: marsintell31 and ask/beg him to ship to europe but i also can't contact him, can somebody help?

(27 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Jul 28, 2012 09:04 PM

Ebay used to have a "contact Sellet" feature. Now it's gone.

 

Is Ebay going the way of Yahoo...into the crapper?

(28 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Jul 29, 2012 12:35 PM

Hi stevenshd

 

There is an Ask a Question link below the description on each listing.

 

If the seller has created a FAQ, you have to choose Other before you get to the Contact link.

 

However, some sellers are able to turn off the ability to potential bidders/buyers to ask questions.

 

You can also bring up a user id's feedback score and click on the  Contact Member link.  And if the user has created a My World page, there is a Contact member link on that page.


What doesn't kill you, makes you stronger.

(29 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 12, 2012 01:56 PM
Please can someone from America contact this seller for me as I have been looking for this product for years and now I've finally found one and it's the only one I've found i can't get it because I can't contact the seller:( http://www.ebay.com/itm/NEW-Eden-Beatrix-Potter-My-First-Jemima-Puddle-Duck-9-plush-stuffed-baby-NWT-/360483189667?pt=LH_DefaultDomain_0&hash=item53ee78f3a3#ht_2800wt_958 ...and then give them my email megan.eabry@sky.com, thank you very much if you do :)
(30 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 12, 2012 06:37 PM

 

I forwarded for you.

Good luck!

(31 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 12, 2012 06:38 PM

Well I messed up quotes, but, I forwarded for you. :)

(32 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 12, 2012 11:02 PM
Thank you so much :)
(33 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 14, 2012 01:31 PM

Hi daveeabry830

 

I wrote to the seller an hour or so after you posted your message a couple of days ago.  I've not heard anything back, and if you haven't either, then I think it's likely that the seller is indicating their unwillingness to ship outside of the United States.

 

Sorry.


What doesn't kill you, makes you stronger.

(34 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 28, 2012 02:31 AM

I have this message, the seller wish to change that i can bid from Croatia, what he must do to do that? please helppp

 

 

This item can not be shipped to Croatia.

The Seller has indicated that this item will not be sent to addresses in Croatia.
You can contact the seller for more information or search for similar items from other sellers.

 

 

 

(35 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 28, 2012 01:17 PM

Borderline criminal:

 

Seller requires that I enter a phone number.  Not wishing to do so, I attempt to contact the seller but am sent to a FAQ page, which sends me to an external website, which is fishy, and a security risk to say the least.

 

I contact eBay, and try to explain this to the person in India, who sort of understands me, then tells me that the seller is a trusted seller on eBay, etc, and that if I want to contact them she can give me an e-mail address for them, but then the seller will get my personal information in the process.

 

I then ask the eBay rep to cancel the transaction, which they can't do.  Solution: I make up a fake phone number and pay for the damn item from this crappy seller, who gets my money, and eBay gets their cut.

 

I question the legality of all of this.  eBay is getting worse and worse all the time.  Somebody please clean up this mess.

(36 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Sep 28, 2012 07:32 PM

Hi skeemirsky

 

The phone number is required by some shipping providers.

 

In addition, as I recall, eBay has that require-phont-number option turned on by default, and only sellers who go through multiple levels of prompts for something they don't know is "on" can find it to turn it "off."


What doesn't kill you, makes you stronger.

(37 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Nov 27, 2012 09:32 PM

In my experience it's not only US sellers who won't ship to Canada that eBay blocks us from contacting. It seems that there are SOME SELLERS CHOOSE NOT TO RECEIVE MESSAGES FROM BUYERS simply because they don't want to have to deal with questions! You can still buy from these sellers but you cannot communicate with them. eBay allows this option and therefore encourages the LACK OF COMMUNICATION.

 

eBay is slow as hell to change...I mean it took them years before they finally made it possible to actually PHONE AN EBAY REP!...and even then i takes about a dozen steps before you get to the place where you're given a number that requires a conformation code and is only usable within 15 minutes of making the the request to phone eBay.

 

How long would WALMART, TARGET, THE BAY, or any retail store last with THAT kind of phone policy?

 

But eBay gets away with it because...well...eBay is eBay...it specializes in SHADOW BOXING IN THE SHADOWS!

(38 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Nov 27, 2012 09:42 PM

Alright check this SELLER THAT CANNOT BE CONTACTED!

 

seller: LOWPRICEMEMORYLTD  

 

Item location: Jersey, United Kingdom

 

Shipping to: Worldwide

 

Excludes: Central America and Caribbean, Middle East, North America, South America, Russian Federation, Cyprus, Czech Republic, France, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, PO Box

=============================================

 

So to whom DO they ship?

And WHY can't eBay buyers communicate with this seller?

I mean what is the point of this seller even being on eBay?

 

Would you buy an item from a company that doesn't have  CONTACT US information on their website...or...a publicly listed phone number?

 

WHAT IS EBAY UP TO BY LETTING SUCH SELLERS OPERATE ON ITS WEBSITE?

 

Will ANYONE from eBay actually explain this for us?

(39 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Nov 27, 2012 09:50 PM

Hate to harp about this but the SITUATION GETS EVEN WORSE:

 

eBay allows me to BUY NOW from LOWPRICEMEMORYLTD

located in Jersey, United Kingdom...but then I cannot pay because the seller blocks payments from my location.

 

Then the seller can give you an UNPAID ITEM STRIKE for not paying!!!

 

Why doesn't eBay block me from even using the BUY NOW option since the seller won't sell or ship to my location?

 

If an item appears through a search I naturally assume they ship to my location and therefore i BID or BUY NOW, only to find out later that I've been caught in a trap...and traps are set by trappers, no?

(40 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Nov 27, 2012 10:52 PM

Hi albertansince87

 

I'm sorry, but eBay can't protect everybody from themselves.  Why didn't you click on the Exclusions link on the listing?  It clearly says he doesn't ship to the United States.


What doesn't kill you, makes you stronger.

(41 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Dec 7, 2012 01:21 AM

EBAY does not care if a buyer is not satisfied after more than 60 days from purchase. It should be stated in BOLD everywhere before you make a purchase.

EBAY is not ensuring anything, it's just "trading platform".

You are on your own after 45 days from purchase.

You can not do a thing after 60 days from purchase.

I have found that the hard way.

Very unsatisfied. Seller used delays and he is smiling now.

 

(42 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Dec 28, 2012 11:53 PM

I had a question for seller about item, but cannot contact, and its not about worldwide shipping, its about the item

 

(43 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Jan 5, 2013 07:58 AM

acerolaberries,

the seller may not know they cannot recv questions...I just opened a new selling ID and questions were being refused (I got copies of this, so I wondered what was up) On my main selling ID I have no such problems. So I went to Site Preferences and sure enough....The box was defaulted to 'do not take questions from buyers'. Why in the world that would be a default setting I don't know. If your seller is relatively new this might be the case. Unfortunately if you can't contact him/her, you can't ask that they look into it :(

(44 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Jan 16, 2013 06:38 AM

at the end of the page , u can see " ask question "

earlier it was below the seller ID on top right

 

but now its at the left bottom of the page

(45 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Feb 2, 2013 09:25 AM

I'm having the same problem.

 

I just wanted to ask a question about the size of an item I want to bid on because the seller didn't put that in the description.  Ebay won't let me contact him.  I even tried to check "this is not about the item" box  but apparently (according to ebay) he's not answering any questions......even though he clearly states in his description that if you have any questions about the item to please contact him through ebay messages!

 

*sigh*

(46 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Feb 16, 2013 05:49 PM

Hi,

 

Obviously ebay is trying to ~save~ us from spending our money here.

 

Sure thing it will be spent better elsewhere.

 

(47 of 51)
Re: Why I can't contact seller? Then how to inquire about shipping, etc?
Feb 19, 2013 07:22 PM

Seller's postage charges US$1.00 to Malaysia, I wanted to inform this seller, to up grade his  postage charges in his PayPal invoice to registered air mail (to Malaysia), as the item cost me US$100.00, but I just CAN`T contact the seller, try many days several times on using the `ask question' button, no way I can get the seller's email address, there are some eBay seller's setting that seller do not accept email even from the final buyer who have bought that item.  Finally I received non-paying feedback from this stupid seller.   I have to call all eBay sellers who do not care to answer buyers email - stupid sellers.     Where is the eBay Buyers protection policies ?

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