The eBay Community

What can be done in case you purchased refurbished item but payed for new one?

Hi,I purchased Google Pixel 5a. After my screen was broken I was needed to open the phone in order to change the broken screen. I found that the phone was previously opened and battery was changed. In other words I got REFUBRISHED phone as NEW phone....

On what planet is this considered sealed and unused?

Took advantage of lower prices on eBay and bought some toner cartridges for my laser printer. This is the second one that looks like this. If it's too good to be true, it probably is. Seller does not accept returns....hahaha

Why eBay suspended my New Business account

Hello. Really disappointed, I created New Business account and attached my LTD and my account is Done,After 15 minutes I received a mail that your account Reactive and contact us. I call to eBay and give all required details and the agent said Sorry,...

Please help🙏

Just got a email from eBay saying my account has been permanently suspended yet I click my items and they are there or so they seem.What could be going on?I have been behaving like I’ve always behaved on eBay since 1998.Got some private email from eB...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

confused on multiple box shipping quote and how to set it up?

so I have a set of 4 wheels I want to ship. they will each ship in their own box just because the boxes are 22"x22"x12" each (18" wheels). obviously taping them all together to form one huge box just will not work. how do I properly set up buyer calc...

Authenticity Guarantee

Authenticity Guarantee does not show on my eBay app at all even though I filter to it. I’m shopping from South Africa , what seems to be problem? I went on the website but still does the same how do I know if the sneakers are real (and please don’t t...

Got a negative from a buyer for using the post office

Mailed it free of charge, they say they didn't get it until 5 days later even though tracking stated it was delivered. My fault for using the USPS! Yes, I actually mailed it, and quickly too. They contact me saying I should not have used the USPS for...

Gut Feelings = Nonsense

I continue to read about sellers canceling or considering cancelling a sale because of a “gut feeling.” Even worse, some have actually claimed to have “spidey senses.” Do the adults on the boards actually think that they have the same powers as the o...