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***PayPal Debit Card Transaction Issue***
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Last Post Sep 20, 2005 7:37 AM by: amanda@paypal.com
Replies: 1
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ryank@ebay.com
Posts: 392

***PayPal Debit Card Transaction Issue***

Sep 19, 2005 7:47 PM
On Sunday 9/18/05, due to a separate third-party issue, a one-time processing error resulted in a small number of users being debited a second time for older transactions initiated by the user on or around 9/8 or 9/9. Since the debit card charge can take up to 3 days to complete, the original transaction would have been completed on 9/15. If you were affected by this issue, the duplicate charge would have appeared again on 9/18 for the same amount.

We are currently working to reverse all of these duplicate transactions and we will post an update once we receive any additional information.

Thank you again for your patience as we work through these issues and we apologize for the inconvenience.


Ryan K.
Community Development
eBay


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amanda@paypal.com
Posts: 1,716
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***PayPal Debit Card Transaction Issue***

Sep 20, 2005 7:37 AM
Hi All,

I wanted to share some good news. This issue has been resolved!

We worked with our third-party processor to complete credits for the transactions initiated on 9/8 or 9/9, completed on 9/15 and debited a second time on 9/18.

Please let me know if you have not been credited for these specific transactions.

I apologize for any frustration and confusion and appreciate your patience while this matter was resolved.

Please continue to monitor the thread found HERE for the separate debit card issue we are working to resolve for updated information.

Best Regards,
Amanda
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