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Last Post Jan 26, 2009 4:28 AM by: kathiesklown1970
Replies: 87
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o2bmoms
Posts: 6

Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 9:49 PM
First time here just looking for help. I sold my personal laptop wednesday for $322.00 just so i could buy christmas presents for my two kids this year. What can i say it's been a rough year and it's all the money i had. so Friday night I went to paypal to transfer my money to my verified band account to go shopping this morning and paypal had taken their fees out of it of course and the rest was " on hold " with a message to ship the item. The buyer had payed instantly so i shipped it first thing the next day so it is already gone and to add insult to injury my UPS driver wouldn't be back around till monday and i was afraid my buyer wouldn't get it buy christmas if i waited till then so i called my local post offic and they suggested priority mail but didnt tell me anything about there not being a tracking number and i always use UPS so i didn't ask. So i call paypal this morning and they explain that even though i have a 100% rating i dont have enough sells so until i get at least 50 sells they will do this on items that are considered high risk or over $250.00. He said that i have to wait until the buyer leaves a positive feedback or 21 days to have my money. Can they really do that? I wouldn't have shipped it if i had known that. What is to stop the buyer from just keeping my laptop and saying he never recieved it and getting his money back ? I loved that laptop and the only reason i sold it was so that i could buy gifts for my 6 and 10 year old girls and now these people are telling me i cant have my own money but i have to send this guy my stuff. Is this even legal? The small amount i had left $106.00 that wasnt part of this transaction i tried to transfer to my verified bank account that i have used on ebay since 05 and they say it is pending and will take 4 to 6 days. Why? They can sure take money out of my account instantly but this company that is in the business of transfering money all over the world cannot transfer my money to my verified bank account . Is it just me or are these guys just a bunch of crooks? Do i have any recourse? How can I get my money? Does it always take that long to transfer funds to your bank?Should i contact my buyer and tell him the deal and ask him to please leave feedback as soon as possible ? I just dont know what to do. Thanks
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midnyteoil
Posts: 50,186
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 9:56 PM
Unfortunately yes, paypal can do that.

In order for you to have seller protection though, you should have sent that with signature confirmation. If you didn't and the buyer files a dispute with paypal, you will not get your money. They will give it back to the buyer.

As far as transferring the money into your bank acct, that's pretty standard to take that long to get from paypal into your bank acct.


Part of me thinks you should recall that package and get it back.


What should Santa bring you.I've been naughty!

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bumblebee-garden
Posts: 962
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 9:58 PM
Since you have already shipped it you may want to ask your buyer to please leave postive feedback (assuming they are happy with the transaciton) and explain the reason you are so eager ot get the feedback. It's also probably a good idea to leave them feedback first since it is tacky to ask for it if you haven't given it. Alos make sure you are polite and professional wiht the buyer and make sure they are happy with the product before asking them for feedback.

You will likely need to call paypal and request that the funds be released after positive feedback is left.

I can't tell you whether this is legal or not, but for now PayPal is doing this to a lot of sellers, and it is in their user agreement that htey can hold your money for any reason.

They oftern tell me it will take 4-6 days to get my money transfered, but it rarely takes anywhere close to that. I bank with Chase, I don;t know if that has anythign to do with it or not.

Good luck.
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bumblebee-garden
Posts: 962
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:06 PM
Mid-

I didn;t even think about the needing sig confirmation part. I started selling in October 07 and sent about 4-5 items last Christmas over $250 without sig confirmation. I was lucky my buyers were honest. I actually didn;t learn that rule until I started reading the boards.

I really hate that rule it is a hassle for buyers and sellers. I wish paypal would up the amount that is required for sig confirmation.
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beaverly1
Posts: 431
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:35 PM
isn't there any way that you could have ups add signature confirmation?? even though it is in transit as long as you pay the extra, you do have the receipt with all of the information, if they could do that it would be alot easier than recalling the package.
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windorphin
Posts: 7,895
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:45 PM
I too, would recall the package.

I would also give some serious thought about why your buyer is still bidding on laptops.


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bumblebee-garden
Posts: 962
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:49 PM
Getting the sig confirmation added would be cheaper than recalling the package. If the buyer is a scammer they won't sign for it. I think UPS charges 10-20 to recall a package and about 2.50 for signature.
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windorphin
Posts: 7,895
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:50 PM
Not that it matters now, since you didn't use signature confirmation anyways... but did you ship to the address that shows up when you click 'print shipping label'? Or did you ship to an address they told you?


____________________________________
ʇsod ʎɯ sı ǝuıl sıɥʇ ʍolǝq ƃuıɥʇʎɹǝʌǝ
Seller Protections

Windorphin's Cool Toy of the Week: Bork Bork Bork! 1.7
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sewbest
Posts: 488
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:51 PM
"....so i called my local post offic and they suggested priority mail but didnt tell me anything about there not being a tracking number ....."

Why does that make me nervous.



Store closed 11-14-06 why? Increased fees for "disadvantaged" visibility!
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sewbest
Posts: 488
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:56 PM
Did you ship by UPS or USPS Priority?



Store closed 11-14-06 why? Increased fees for "disadvantaged" visibility!
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windorphin
Posts: 7,895
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 10:56 PM
Ok, nevermind what I said about still bidding on laptops. I mistook the 'last bid' time. I thought it meant that's how long ago they bid. It doesn't, it means the amount of time between their last bid and the item's end.


____________________________________
ʇsod ʎɯ sı ǝuıl sıɥʇ ʍolǝq ƃuıɥʇʎɹǝʌǝ
Seller Protections

Windorphin's Cool Toy of the Week: Bork Bork Bork! 1.7
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windorphin
Posts: 7,895
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 11:04 PM
I'm still suspicious though, since they were bidding on cell phones too. Only you know your buyer's identity at this point. If you want, you might find something out by doing an advanced search by bidder for that name.


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ʇsod ʎɯ sı ǝuıl sıɥʇ ʍolǝq ƃuıɥʇʎɹǝʌǝ
Seller Protections

Windorphin's Cool Toy of the Week: Bork Bork Bork! 1.7
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orange_cape_hides_me
Posts: 23,652
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 11:06 PM
"Can they do that?"

Legally, no.

Pay Pal is not a licensed escrow agent in the State of California and by requiring affirmation by the recipient before releasing funds they ARE acting as one.

You can file a complaint with the California Attorney General's office, the office of Senator Barbara Boxer who is now looking in Pay Pal's activities, and also the US Attorney in San Francisco.

Lastly, you can also file a complaint with US Federal banking regulators, you can google to find the closest office to you to file a complaint with.

As a resident of your state you also have a right to file a complaint with the State Attorney General of your state, if it's different than California.

Only when users of Pay Pal start filing written complaints in large numbers will Pay Pal be forced to comply with US laws.


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shabbychicandpink
Posts: 13,415
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Please help! paypal is holding my money. Can they do that?

Dec 20, 2008 11:20 PM
Along the lines of the escrow thing, if that is the capacity under which they've been illegally operating, any money held should be held in a trust account.
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westchestervillage
Posts: 581
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Please help! paypal is holding my money. Can they do that?

Dec 21, 2008 12:27 AM
get teh buyers contact information and tell them the story

sounds heart breaking. hope your kids have a good xmas

its not about gifts, its about showing them love (well not in their eyes yet) lol
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