rmge wrote:

Visibility is everything here. Views are everything.  You don't have views you don't have sales.  eBay can have 168 million listings (much too many) -- doesn't matter.

 

Eyeballs.  We need more "eyeballs" here.

 

But it could also mean that search is as broke as broke could be.

When Ebay added stores to core; a lot of Wall Street traders questioned whether Ebay's site could handle to the huge uptick in items in the search pages.  That was when Ebay went from about 40 million items in search; up to about 100 million items in search.  Now it's at 160 million; so there's just no way 160 million items can be visible to all members around the world.

My sales have been decent but I know some people who hit a brick wall in early May.  Obviously there are some major issues affecting the search pages  Maybe implementing these new seller changes and other site changes is causing glitches and server issues or maybe Ebay can really only handle 80 million items in search at 1 time so from here in; maybe only half the items are unsearchable by half the members at any one time. Just speculating

you have to report problem buyers....

looks like the views are gone again

Hello!!!!

rmge wrote:

Visibility is everything here. Views are everything.  You don't have views you don't have sales.  eBay can have 168 million listings (much too many) -- doesn't matter.

 ....................

Again, someone came up with the brilliant idea of moving store to core......and your right too many listings.....and I have read on numerous ocassions in these forums of how buyers were NOT going to sit and wade thru page after page of junk!!!!

Hello!!!!

wygmngal wrote:

Waking up this morning again for over 2 weeks with nary/not a bid on my page.  Last week I went all week with a 9.99 bid on the page - this week nothing.  Yes, I have had some BINS, but they are so few and far between.  It's like an ulcer that just gets worse and worse, festering .... Oh, I want the days back where everything got bid on and sold ............. jlh - you are so right - views are gone, buyers are gone, watchers are gone -- All any of us ask for is VISIBILITY - from there it is on our shoulders if we get dales or not...........

I meant Sales or not

0 of 0 equals 0 - The Well is Dry - NO coins for me - NO fees for you

The Views are gone baby!!!!

New song taken from original blues song  'The thrill is gone"

Hello!!!!

Brad, sorry that your dealings with this buyer ended in a negative.  This is a consequence of the buyer's ability to leave anything he wants to because it is "his opinion".  Of course, it can affect sellers' livelihoods, but eBay doesn't seem to think that is important.  Only the buyer's "opinions" count here.  When it's a convenient "out" for eBay in terms of responsibility.

Hello Brad, sorry to hear this, but you know ebay doesn't care for sellers.

I checked all the feedback, and when you look at this guy's feedback given to others, then you can tell he is a lying deadbeat.

I would suggest you look at his feedback given and get in contact with the other 2 sellers, maybe combined you can convince ebay to do something.

Also maybe you have a lawyer friend and can get him for deformation of character or intend to do fraud.

I am wondering, because ebay doesn't have it, if we should open a bloglist or facebook list, where all the deadbeat customers/sellers can be listed alphabetically, so that we can block them ahead.

Does anybody know if something like this exists?

Good Luck.

So, it finally happened. I received my 1st negative feedback today from a buyer who purchased an item from me on 03/23/12. The item was delivered by UPS on 03/28/12 (see my feedback response to the negative stating the tracking number) and on 04/07/12 at 8:25am the buyer sends me an email stating "I did not recieve the fryer in questionl". Before I could even respond to that email the buyer sends another one 3 minutes later at 8:28am stating "Good morning, I paid for this fryer but did not recieve this one i recieved another one that i paid for but not yours, I paid for two but only recieved one, ". Now, here's where this all gets very interesting.

When I initially receive an order I send a notice of order processing to the buyers PayPal registered email address. This is the same address that the buyer sent his first email from stating he didn't receive the fryer. However, the second email he sent was very dubious because it was a forwarded email of my original order processing notification which when the buyer had first received it they had for some reason forwarded to another email address belonging to them and cc'd themselves at the same PayPal registered email address which I have. This all seemed very curious on it's own but combined with their statement in that 2nd email of having "recieved another one that i paid for but not yours, I paid for two but only recieved one" something was obviously not right.

So, I did a search for the alternate email address that they had forwarded my original order processing notification too. Because it was a Yahoo address I went to Yahoo to do the search and low and behold what do I find? A number of search results that lead me to another eBay seller using a different eBay ID. It got even more interesting when I looked at this sellers listings and again, low and behold, they're selling some of the exact same items as myself, including the item they just purchased from me although their pricing was a little higher (hmmmm). I took a snapshot of that listing and another one that actually had this Yahoo email address shown in it which would obviously tie the buyer to this OTHER eBay seller ID by virtue of the fact that it was in an email I had from the buyers eBay ID and registered PayPal email address.

Once I had armed myself with all this information, I called eBay to be ahead of any DNR claims the buyer might file. After speaking at length with CS they confirmed that the buyer did in fact receive the item and I should respond however I felt was necessary. I emailed the buyer back the same day, 04/07/12 at 3:54pm, and informed them of my call to eBay and of all the other information I had found about them, including tracking their Yahoo email address and knowing that it tied to their OTHER eBay seller ID. Later that evening on 04/07/12 at 11:57pm I get a response to that from the buyer and they state "Well thank you for the rude coment that the lites r on and no one home,I will never buy again from you or your company.And further more Fed Ex just delivered the fryer this day while i was gone.So you dont have to worry that i was going to shaft you,i will never bother you or buy from you again and I will contact E bay myself.Thank you for the rude coment." Okay, so the buyer got the item but it DIDN'T ship Fedex, it went via UPS.

That was all back on 04/07/12 without any further communication with the buyer and no claim on his part to eBay that he never received his item. As of today, 05/07/12, the buyer STILL hasn't made a claim to eBay that they never received the item yet take a look at my feedback and you can see they state exactly that in the negative feedback. When I called eBay this morning about having it removed, they could only tell me that they could see I had great feedback other this but unfortunately he hadn't violated any of the rules required to allow eBay to remove the negative feedback. When I questioned the CSR asking "even if they're lying??" and their response was "the buyer is allowed to express their opinion". Oviously, whether it's based on truth or not. I further engaged the CSR by stating "so it's okay for him to defame my character" to which they responded "oh definitely not". I go on to say to the CSR that eBay's feedback rating system is designed in large part to project an image of me as a seller and buyer on their venue to other members in lieu of not operating from a B&M store where face to face contact is had and that this negative mark against my image is akin to libel defamation of character. The CSR responded with a circumvent statement to the affect that "if you've been in communication with the buyer the one thing I could do is request a feedback revision".

So, in the end I send what I know will be a fruitless request but asked the buyer to revise their feedback and within the hour I had a notice from eBay that the buyer declined to revise feedback. Their response stated "i did not recieve this item and to what address did you send it i live at (it was the address I shipped to)". I then went back to the buyers last email ranting about me being rude but admitting they had in fact received the item and included a snapshot of the eBay order details showing the ship to address and tracking number.

I know this is a long post but I felt like sharing the experience with other sellers and buyers alike and hopefully some here will take the time to read it all and offer their honest replies and opinions. The bottom line, IMHO, is that this is the PERFECT example of how eBay has imposed a rating system that's not only unfair, but has created an environment of mistrust and apprehension. Personally, I've worked extremely hard to earn my stripes on eBay and with the exception of this instance, I think my feedback speaks for itself which in my understanding is what eBay designed it for. Some will say not to worry about it, that feedback is not as relevant as it once was here. I disagree because here, on this venue, it's our face to the public and while yes, it is only one bad mark, it's one bad mark I didn't do anything wrong to receive.

"Marriage is a great institution, but I'm not ready for an institution" - Mae West

Orientalrug- this is another example of why I don't bother selling here anymore- eBay keeps loading sellers up with unnecessary and counterproductive busywork to support THEIR policy or site changes- and most of these have a wonderfully frustrating "by the seat of our pants" feel about them.

If I can perform all of eBay's mandated stupid changes (none of which ever seem to be supporetd by any bulk tools) for free, or read a book for free, which do you think I'll choose?

Looks like they don't even bother to announce some of their stupid busywork changes anymore- Nice.

In fact, it looks like it just gets "nicer" all the time.

---------------------------------- eBay... Where today's "glitch" is tomorrow's "policy"

Here's another strange thing I have found for the last sales I have had - 11 out of the last 13 were all relists of at least twice if not more - old listings are selling?  - are new listings not getting seen? Are these the ones that are hidden, because I have some on that haven't gotten so much as a hit in 4-5 days........

0 of 0 equals 0 - The Well is Dry - NO coins for me - NO fees for you

thanks for the link, but I guess that ebay will not except this, because it's not an outage.

Plus their policy only covers the listings ending at that time or 1 hour later,

but I am not only loosing out on these, but also loosing listing days on the ones which have more days left.

I still find only 50% of my listings in SEARCH.

Has anyone tried using ebay's "Outage Policy" for a refund or extended listing time on all these listings that won't show in search?

"eBay’s highest priority is its members’ trading success. However, the eBay site occasionally experiences outages during which bidders cannot place bids or effectively locate items via our Title Search function. When outages occur that are at least one hour in duration, eBay offers this Outage Policy to compensate for member inconvenience."

Seems to specifically address un-locateable items via Search.  I haven't been noticing the problem as much as some of you have, but those of you with screen shots (ie, proof) might be able to make a case.

Here's the whole Outage Policy:

http://pages.ebay.com/help/policies/everyone-outage.html

Not sure if this might help or not, but thought I'd mention it in case people didn't know.