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Last Post Apr 12, 2009 5:16 PM by: emovieposter.com
Replies: 4,060
nate_e@ebay.com
Posts: 62

Feedback on the new Sell Your Item form

Oct 19, 2006 10:22 AM
Hi everyone,

This is Nate Etter, and I'm part of the Product Management team working on the new Sell Your Item form (SYI.) I wanted to stop by with an update about the new SYI form - plus I’ll be posting news to our Announcement Board later today with an update on our progress moving sellers over to the new form. More details can be found in the AB post, but in summary, we’re going to put the transition on hold until after the New Year. We’ve been working to fix issues that have been reported to us, and have made several changes to the way the form works based on your feedback.

For example, we've added the ability to add your self-hosted Gallery URL easily. You may now use either eBay hosted images, or those from a third party website, for your Gallery image. We've also redesigned the Relist flow, so that if you don't need to make any changes to your listing, you can relist it with one click right from the first page of the listing.

But after completing all this, we’re getting really close to the holiday season, and while we think the new SYI form is a better, more efficient way to list, we also know that learning a new form can be a big change, especially during the holidays. So we’re going to stop the transition for now, and continue it most likely in January.

If you’ve already been transitioned to the new form, you’ll continue to see it (unless of course you’ve chosen to opt back to the current SYI form). If you haven’t been moved over yet, you can opt in at the beginning of the selling process, and I’d encourage you to do so – like we’ve said before, we’re seeing that sellers are completing their listings about 20% faster on average, and we’re introducing new features that will only be available in the new form.

In the meantime, please continue to leave your feedback on this thread. Just as we’ve been doing, Miyuki, myself, and the rest of my team will be monitoring this thread closely.

Cheers,
Nate
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nate_e@ebay.com
Posts: 62
(1 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 10:28 AM
If you haven't seen the new Sell Your Item form yet, there are a few ways you can help us:

- If you would like a tutorial on the new form, please visit Link and look for the Sell Your Item tutorial under “How to Sell”
- Try out the new SYI at: Link

- Let us know about anything you think we could improve in the new form, or any issues you encounter

There’s also another topic I want to address. As we've been talking to various sellers, we've heard about trouble some folks have had writing your own HTML in your item descriptions. I'd like to take a moment to provide some additional information. The new selling form does allow you to write your own HTML for your item descriptions. To do so, click on the "HTML" tab in the description area, and you can write (or copy and paste) your HTML description there.

If you do this, however, there are some common error cases that you should be aware of:

- There are some HTML tags that are meant to only be used once on any given page. These include HTML, BODY, HEAD, and TITLE. Often when you use a third party program to create your HTML, these tags will be included automatically. However, the View Item page already contains these tags (eBay uses them for the main layout of the page.) If you are using a tool to create your HTML, please be sure to remove these all of these tags completely before pasting the HTML into your description.

- Similar to my first point, some sellers have attempted to use the BODY tag to set a background color for the page. You can accomplish the same thing by putting your description into a TABLE and setting the color that way - this will avoid your use of the inappropriate BODY tag in the description section.

- Some sellers also try to copy a description written in Microsoft Word and paste it into the description area. Microsoft inserts “MSO” tags into the which won’t be translated correctly by our selling forms. You can copy and paste from Microsoft Word, but to do so we recommend that you save the document as plain text first (.txt) and then copy and paste.

If you are interested in learning more about HTML, you can do so on the following message boards:
Photos/HTML Discussion at Link
Answer Center Photos/HTML board at Link

In the future, we'll look into ways to make the description editor a bit more forgiving in case you mistakenly include some of these tags, but for I wanted you to be aware of these common cases.

Cheers,
Nate
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sdsu1982!
Posts: 138
(2 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 10:29 AM
I'm having problems with it, too. Please see my thread entitled "Wrong gallery pic showing up in sched listing when using new SYI form." X-(
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liarliar-pantsonfire
Posts: 21,427
(3 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 10:32 AM
after 40 minutes of trying went back to old form took 5 minutes. NOT USER FRIENDLY!!!

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elecgreg
Posts: 23,067
(4 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 10:50 AM
after 40 minutes of trying went back to old form took 5 minutes. NOT USER FRIENDLY!!!

I second liar's motion. This is the most convuluted piece of software I can remeber attempting to use. And god forbid you should try to revise with it. I just trashed the listing and went back to the Old Format. If this was fully implemented tomorrow I believe it would bring eBay to a halt.


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torcho
Posts: 180
(5 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 10:55 AM
You had thousands of complaints on the old thread, it was running about 92% AGAINST SYI 3! That some of us were forced to try to do business with a bug-ridden clunker at the beginning of the Holiday season is total crap! This should have been done in March, NOT OCTOBER!
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chewbarka8898
Posts: 108
(6 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 11:13 AM
E-Bay DOES NOT HAVE TO FIX the program!! They Just recorded RECORD PROFITS!!!!
The New Listing Program is JUNK BUT they do not have to care as long as they BEAT Wall Steet estimates...

PROBLEM 1 When you go to revise your listing for ANY reason most of the information is GONE! My old listings are TOTALLY messed up!!!
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mikem@ebay.com
Posts: 212
(7 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 11:22 AM
Hi,
My name's Mike and I'm new to the SYI team. I'm not new to eBay and I previously worked on Turbo Lister, Selling Manager and eBay Stores. I'll be working with Miyuki and Nate on SYI so you should see me showing up here more and more. I look forward to joining the discussions and answering questions about the new SYI form.

There were a couple of posts from the old thread that I wanted to respond to. I'll do that here and I'm hoping that we can start our discussions again on this thread.

mikem
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mikem@ebay.com
Posts: 212
(8 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 11:25 AM
turquoiseplus

We have heard of very sporadic issues similar to the one you described. Do you see this error: "Page not available, please see our system announcement for more information"?

We're not able to reproduce this internally, but it would help us out a lot if you could let me know what user ID you were using when you saw this error and potentially what type of system configuration you are using (operating system, browser, etc.). This will help us out in trying to trace this problem. You can send that to mikem@ebay.com and we can have a look.

mikem
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mikem@ebay.com
Posts: 212
(9 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 11:28 AM
Auxfinesherbes

If you are using IE, you can paste the HTML into the description by using the right-click paste menu or the paste keyboard shortcut (ctrl + v). If you are using Firefox, you will need to use the keyboard shortcut (ctrl + v for paste) or you can go to the Edit menu in Firefox and choose "paste".

Nate also provided some great advice on HTML at the beginning of this thread that you might find valuable.

mikem
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buriedbybooks
Posts: 2,473
(10 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 11:48 AM
For media sellers using stock information, the new form is significantly slower to use--especially while using the sell similar function. It takes several extra clicks--while waiting for pop up info to load--to change one book to another.

Any plans to fix this?

In order to change one book to another using the new form you first have to remove the stock info from the old listing. Using the current SYI form, you just click change book and it immediately erases the old info and goes to the ISBN screen.

I have high speed and it took me 5 minutes to list each book with the new form, making minor changes to item condition and swapping out stock info. With the current (old) form, it takes me 30 seconds or less. That is a BIG time difference.
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caligurlcheryl
Posts: 1
(11 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 12:14 PM
This is totally ridiculous. I've been working on my auction for the past three hours thinking I'm doing something wrong!!!!! I can't believe others are experiencing the same problem. Well, I found a solution----> going back to the original listing format. After all the work I've done today, I should be able to list for free!
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medievalbooks
Posts: 774
(12 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 12:42 PM
/peaks up from listing in my store

I am very happy using the Old Form. Most of the time I have no problems. Would appreciate it if you left the Old Form for those of us who have no need to change to the New Form. And yes, I tried the New Form..found mainly it took too long, had bugs and was not aesthetically pleasing to me.

/ducks back to listing books

medievalbooks

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blitbot
Posts: 100
(13 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 12:45 PM
Hi guys,

First thanks for listening to the complaints about Relist taking too long AND KUDOS for delaying complete SYI 3.0 rollout until 2007.

I have two related bugs to comment on. I started using SYI 3.0 about 10 days ago because the servers supporting the old form were out of synch with official eBay time.

Since then I have noticed that SYI 3.0 get's confused about Relist versus Sell Similar. I am very, very disciplined about which to use on Core site items so I am eligible for the Relist credit.

I have seen several listings where I am certain I used Sell Similar, yet the eBay system believes I used Relist. That makes the new listing ineligible for one Relist where I get the insertion fee credit if the item sells. This is important to me as my insertion fees are typically $1.20-$2.40 per item. If it happens again, I will stop using SYI 3.0 until forced to make the change.

Also on a more minor note, the text screen at the start of a Relisting for a Store Inventory Format item incorrectly has the comment about the item being eligible for a credit if it sells.

TIA
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queenlacheapa
Posts: 2
(14 of 4060)

Feedback on the new Sell Your Item form

Oct 19, 2006 12:53 PM
hi there, the new form is better in some ways but worse in others, it seems more clicking is needed and everytime i want to revise the shipping insurance section, it won't let me. the new site runs slower too, but i really like how you can change the listing format easily. re-vising ads do seem to take longer and when i want to ship an item in america with flate rate and international with calculated rate, the new seller form won't let me.
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