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Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
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Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 29, 2008 02:06 PM
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It is very important that all sellers with non-paying bidders file unpaid item disputes if payment is not received from buyers.
Since negative feedback can no longer be left for buyers who do not pay to warn other sellers, filing an unpaid item dispute has become more import than ever. Filing a dispute and then closing it eight days later will give the buyer a strike towards suspension and is the only way sellers have to protect each other from bad buyers.
It is also important to file for the correct reason - that the buyer didn't pay. If they don't pay, don't file "mutually agreed to cancel the transaction" - that does NOT give the buyer a strike.
Sellers must help each other by filing these forms to get these habitual non-payers off of E Bay. While most buyers on eBay are honest, the small amount that don’t pay can now wreak havoc with feedback. Suspension is the only way to stop these buyers.
Please read and use this link to file your dispute and remember to close it eight days later if the buyer doesn’t respond, (or sooner if the buyer does respond):
http://rebulk.ebay.com/ws/eBayISAPI.dll?CreateDispute
Keep in mind, if your buyer does not respond to the dispute before you close it, any feedback they leave you won’t count against your feedback score and will have a notation from eBay that the buyer did not respond to the UID filing. And if the buyer responds to the dispute but in replying to it they do not express dissatisfaction with the seller or the item, feedback can also be removed. So don’t let the threat of feedback deter you from filing.
Additionally, you will have your basic re-listing fee refunded as well if you file the UID, close it and then re-list and the item sells.
Remember, you are not only getting fees back that you paid eBay, you are also helping your fellow sellers by giving the non-payer a strike towards suspension.
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(12,563 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 02:15 PM
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a little OT....I still get a little frazzled when some buyers ask questions after they bid and won?? Then on top of that you have an awesome deal and you still want a discount?? Anyway....
"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not."
Thomas Jefferson
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(12,564 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 02:56 PM
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"why does it take 8 days though? time sensitive listings get screwed waiting 8 days. My buyer even emailed me and said 'i bid by accident' yet im still stuck, cant even file a none payment yet." You're right that the UID process can be a problem with time-sensitive sales. Especially when we're already less than four weeks from Christmas, a couple of weeks could mean a BIG difference in the price an item will bring. There's no way to speed up UIDs, but If you juggle it right, it may not be quite so bad. I assume you are already in the process of not being paid for a sale. If at least 36 hours has passed since the end of the deadbeat's auction, go ahead and relist the item on a 7-day listing (DO NOT use Buy-It-Now.) When the four-day waiting period ends, file your UID, and as soon as it "matures" (another four days) close it. If your deadbeat pays before the UID closes, immediately go and cancel any bids you may have gotten on the relist, and cancel the auction. (You can't do that in the final 12 hours of an auction, which is why you needed to wait 36 hours before starting the 7-day listing; 36 hours plus 7 days equals the 8 days of a UID, plus the 12-hour window to cancel bids.) If your deadbeat never pays, hopefully by the time the UID closes you'll already have a new buyer lined up, with an auction that's almost over.
BOHCAGED - Bend over, here comes another great Ebay deal!
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(12,565 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 02:59 PM
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How do members of the "Carb Challenged Club" manage to SURVIVE Down South? We don't! I've been "Atkinsing" for four months, and gained back 6 pounds since Wednesday. Oh, but that gravy....
BOHCAGED - Bend over, here comes another great Ebay deal!
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(12,566 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 06:16 PM
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AAGGGHHH! HELLLPPPP! (Taking deep breath to calm down...) Okay...here's the scoop": As you guys all know...sammyjewels has started doing the end of auction stuff...invoicing, shipping, etc. for her auctions. Well, she invoiced an item and put in wrong shipping ($450.00 instead of $4.50) on international bidder. Couple days later, bidder notifies her of error and asks for corrected invoice so she can pay. Sammy sends bidder corrected invoice. She waits and waits and waits...and no payment. So she sends reminder, still no response. Opens a UID, and on November 27th we close the case and Ebay gives back her final value fees. Later on the 27th (AFTER CASE WAS CLOSED) bidder files an INR stating payment was sent on November 7th thru Paypal - HOW COULD SHE EVEN OPEN THAT CASE AFTER OURS WAS CLOSED? We responded to Ebay stating that we have NO record of her payment thru paypal. Our latest response from Ebay is (get THIS!) "We have notified the buyer of your intent to issue a full refund of $_____" along with a a notation Refund information: A full refund of $____ through the payment method that the buyer used to pay for the item" WTH???!!!$!$!!? Can anyone make some sense out of this for me or sammy? There is no way that Paypal can refund this idjut her money if they never received it into sammy's paypal account, can they? She never got paid for the item!!! And to confuse matters, sammy accidentally left feedback for several bidders who have not yet left her feedback....and also left feedback for this idjut by mistake *sigh* Where do we go from here? Could sure use some input and/or help with this one! 
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,567 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 06:31 PM
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Sammy, You should call Ebay ASAP. Make sure the payment really did not come in as PP's email notifications have had problems off and on over the past month or so. You may not get a straight answer unless you call. .
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(12,568 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 07:30 PM
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Mam's right, sometimes Paypal payments not only do not trigger the notification email, but also do not transfer over to Ebay (especially if the buyer for some reason sent it directly to your email rather than using the Ebay "Pay Now" checkout.) Look at your Paypal account and see if there is a payment registered from the buyer. If there was, some serious ass-kissing is in order, even though it was Ebay/Paypal's fault. Contact the buyer directly, and work it out, let them know that the "refund notification" from Ebay was also a mistake, and that the item will be sent right away. Of course, if there is NOT a payment showing, you need to call not only Ebay, but also Paypal, to make sure that they are not planning to send a refund of a payment the buyer never made. Be sure you tell the rep who answers to flag your account, so that if anyone else looks at it, they will see there's a problem before just processing a refund.
BOHCAGED - Bend over, here comes another great Ebay deal!
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(12,569 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 07:36 PM
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mam98031 wrote: Sammy, You should call Ebay ASAP. Make sure the payment really did not come in as PP's email notifications have had problems off and on over the past month or so. You may not get a straight answer unless you call. .  The first thing I did was go into sammy's paypal account and check all the payments received and the payment was not there. I checked all the way back even a week PRIOR to when this bidder claimed she paid. Also, in sammy's MY EBAY the item shows as not paid yet...the dollar sign is not highlighted. I can't understand how she can even open a claim after sammy's claim has been closed and FVF's refunded. I talked to Sammy and she is going to call Ebay first thing in the morning. A thought occurred to me....maybe this bidder has us mixed up with another seller...I checked her bidding history and there are a couple items she purchased around the time she claims to have paid that are in the vicinity of the amount she did not pay us. The amount she claims she paid is NOT the same as the amount Ebay is claiming we will refund her.....there is a small difference - maybe $2-3....so I think that may be a possibility also. Ebay is becoming a seller's nightmare anymore.....almost dread the coming weeks before Christmas!
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,570 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 07:40 PM
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At this point, it doesn't matter that they were able to open the claim, while mind boggling, it's not important. What is important is that there is a claim. They had to open it through Ebay as there would be no way for them to open one in PP if they did not have a payment. There is still plenty of time to call Ebay tonight. They are still open on the CS line. I personally would not wait, I'd call to see how this was allowed and get it fixed ASAP. .
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(12,571 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 07:52 PM
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mam98031 wrote:At this point, it doesn't matter that they were able to open the claim, while mind boggling, it's not important. What is important is that there is a claim. They had to open it through Ebay as there would be no way for them to open one in PP if they did not have a payment. There is still plenty of time to call Ebay tonight. They are still open on the CS line. I personally would not wait, I'd call to see how this was allowed and get it fixed ASAP. . okay,,,I just got off the phone with sammy - she said she will try to call Ebay tonite...it's nearly 11 pm here but I know Ebay is about 3 hrs behind us. I also told her to call Paypal. This is NUTS! p3 - I taught sammy to NEVER ship an item unless she sees the payment in Paypal and it says COMPLETED and not PENDING. She got confused with the feedbacks because she did not listen to me. Knowing her, I told her the best way for her to determine who to leave feedback for is to go into her feedback profile and click on "View Item" when a person leaves feedback, and click on "Leave Feedback" from the page that comes up. But somewhere along the line she went into the "Leave Feedback" function from "My Ebay" home page.....once before her husband told her it was easier to do it that way....but he had no clue as to what he was doing and he left feedback for everybody on the list! I hate it when someone who doesn't know anything about the subject decides they know best what to do 
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,572 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 08:42 PM
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Okay...good news. Sammy just called me. She called Paypal because she said once before the only way she could get thru to Ebay was through Paypal who then transferred her. But anyway, Paypal checked the transaction # that the bidder gave Ebay and paypal told sammy that the transaction # had NOTHING whatsoever to do with sammy's account. And that there was no way they would refund money to someone when the money didn't get into her account to begin with. (I think my suspicions are correct...that the bidder had us confused with another seller). They transferred her to Ebay and she got someone who couldn't speak English....they told her we pushed the button stating we would refund which is why they sent that message to the buyer.....that is a load of carp...I know that was not true. They then transferred her to someone who COULD speak English, and they agreed this claim should not have been against sammy and they are closing it in her favor. At least sammy will be able to sleep tonite  she was SO upset about this whole thing. I kind of have to laugh because she is finding out first hand of the hassles we sellers have to endure....I think she felt I was exaggerating when I would complain to her about Ebay problems...now she is seeing for herself just exactly what us poor sellers have to put up with. Now I just have to remember to check her account tomorrow to be sure they DID close the case in her favor. 
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,573 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 08:54 PM
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I just went into sammy's account - the case is closed in her favor and won't be counted against her. That was quick! Sammy asked me to thank you folks for your help and advise. 
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,574 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 09:34 PM
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FAUX SAMMY----
I am thrilled to hear that SAMMY was able to get this fixed! I sometimes wonder if buyers go into some sort of "trance state" when they sit on front of the eBay screen---and lose all track of what they bid on or pay etc.
In the GOOD NEWS section---THANK YOU SO MUCH for the stones!!!!
They fit PERFECTLY and look amazing. We did some pics today and I hope that I can get the bracelet listed tomorrow---even had a great vintage pair of earrings I am going to list with it. The cement worked great and was easy to use but I see what you mean ab out the needle and the ooze. My son's fiance lives in the town where it is made and I am going to ask if she knows of anyone who might sell it closer than ordering it on line.
We are going to see the Canadian Pacific HOLIDAY TRAIN tomorrow---a lighted decorated train that carries members of the CP Rail Staff who also perform as Santa and do carols and original rock and other numbers. They contribute money to charities/food banks along their route and do several stops in the area---we got to follow it to several stops last year. If you get a chance to see it GO!!!!! Take some kids!!!! There is more than one train so you just might catch it in your town!
Going to try that Mac Pie!!!!!!
deadhead
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(12,575 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 10:05 PM
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tnk-ent wrote: Well, she invoiced an item and put in wrong shipping ($450.00 instead of $4.50) on international bidder. Couple days later, bidder notifies her of error and asks for corrected invoice so she can pay. Sammy sends bidder corrected invoice. She waits and waits and waits...and no payment. So she sends reminder, still no response. Opens a UID, and on November 27th we close the case and Ebay gives back her final value fees. Later on the 27th (AFTER CASE WAS CLOSED) bidder files an INR stating payment was sent on November 7th thru Paypal - HOW COULD SHE EVEN OPEN THAT CASE AFTER OURS WAS CLOSED? We responded to Ebay stating that we have NO record of her payment thru paypal. Our latest response from Ebay is (get THIS!) "We have notified the buyer of your intent to issue a full refund of $_____" along with a a notation Refund information: A full refund of $____ through the payment method that the buyer used to pay for the item" WTH???!!!$!$!!? Can anyone make some sense out of this for me or sammy? There is no way that Paypal can refund this idjut her money if they never received it into sammy's paypal account, can they? She never got paid for the item!!! And to confuse matters, sammy accidentally left feedback for several bidders who have not yet left her feedback....and also left feedback for this idjut by mistake *sigh* Where do we go from here? Could sure use some input and/or help with this one! I do not mean to or intend to sound mean but Sammy has no business doing eBay. Every time you et her do something on her own she gets it all messed up and gets herself in trouble... or is that her plan... if she messes things up then you will come along and do everything for her again!  As to her problem... I would think she would merely need to reference her Paypal account to prove that the bidder did not pay... BUT you never know with eBay/Paypal. They may very well pay the bidder even though the bidder never paid. Seems like I read another report similar to this a few months ago.
The Muffin Man says.."BAD JD!..Bad doggie!!!" with rolled up newspaper in hand!
Happy thoughts for a Happy Life!
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(12,576 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 10:21 PM
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deltamaster wrote:tnk-ent wrote: Well, she invoiced an item and put in wrong shipping ($450.00 instead of $4.50) on international bidder. Couple days later, bidder notifies her of error and asks for corrected invoice so she can pay. Sammy sends bidder corrected invoice. She waits and waits and waits...and no payment. So she sends reminder, still no response. Opens a UID, and on November 27th we close the case and Ebay gives back her final value fees. Later on the 27th (AFTER CASE WAS CLOSED) bidder files an INR stating payment was sent on November 7th thru Paypal - HOW COULD SHE EVEN OPEN THAT CASE AFTER OURS WAS CLOSED? We responded to Ebay stating that we have NO record of her payment thru paypal. Our latest response from Ebay is (get THIS!) "We have notified the buyer of your intent to issue a full refund of $_____" along with a a notation Refund information: A full refund of $____ through the payment method that the buyer used to pay for the item" WTH???!!!$!$!!? Can anyone make some sense out of this for me or sammy? There is no way that Paypal can refund this idjut her money if they never received it into sammy's paypal account, can they? She never got paid for the item!!! And to confuse matters, sammy accidentally left feedback for several bidders who have not yet left her feedback....and also left feedback for this idjut by mistake *sigh* Where do we go from here? Could sure use some input and/or help with this one! I do not mean to or intend to sound mean but Sammy has no business doing eBay. Every time you et her do something on her own she gets it all messed up and gets herself in trouble... or is that her plan... if she messes things up then you will come along and do everything for her again! As to her problem... I would think she would merely need to reference her Paypal account to prove that the bidder did not pay... BUT you never know with eBay/Paypal. They may very well pay the bidder even though the bidder never paid. Seems like I read another report similar to this a few months ago. delta...no offense taken *S* - it is MY idea that she learn Ebay because if something were to happen to me she would be up a creek without a paddle. And at least now she sees what I have been putting up with all this while when I was handling 100% of her auction stuff. It was just getting to be too much for me to handle her entire site as well as my own. My health is not the greatest, which is the main reason I dont want anyone depending on me for things. Right now, besides sammy, I have a younger sister who is taking care of our mom who is in her 90's and has Alzheimers and sis seems always to be coming to me to solve problems, such as money shortages, etc. Luckily I am able to help... And my older sister is in a personal care home (Loooonnnng story), her husband is in jail right now for burning their house down (she does not know he is in jail, nor that he burned the house down). In a way, I am thankful she has memory problems and seizures (that sounds awful, I know) because she doesn't remember most things and docs said that telling her of her husbands doings would only push her totally over the edge...so she does not know any of this and I have to lie every time I go see her when she asks about hubby. So you can see I have quite a bit of stress to deal with and having sammy taking over most of her own auction stuff is a big weight off my shoulders. She does need the money, so not doing Ebay at all isn't an answer. I take pics and list the items....she does the rest these days. So she knows whatever happens to her as seller will be her own fault. Sammy has a heart of gold and was a true friend when I ended up in hospital 6 weeks a couple years ago....so to not help her out isn't even an option.
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,577 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 28, 2010 10:25 PM
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deadhead9 wrote:FAUX SAMMY---- I am thrilled to hear that SAMMY was able to get this fixed! I sometimes wonder if buyers go into some sort of "trance state" when they sit on front of the eBay screen---and lose all track of what they bid on or pay etc. In the GOOD NEWS section---THANK YOU SO MUCH for the stones!!!! They fit PERFECTLY and look amazing. We did some pics today and I hope that I can get the bracelet listed tomorrow---even had a great vintage pair of earrings I am going to list with it. The cement worked great and was easy to use but I see what you mean ab out the needle and the ooze. My son's fiance lives in the town where it is made and I am going to ask if she knows of anyone who might sell it closer than ordering it on line. We are going to see the Canadian Pacific HOLIDAY TRAIN tomorrow---a lighted decorated train that carries members of the CP Rail Staff who also perform as Santa and do carols and original rock and other numbers. They contribute money to charities/food banks along their route and do several stops in the area---we got to follow it to several stops last year. If you get a chance to see it GO!!!!! Take some kids!!!! There is more than one train so you just might catch it in your town! Going to try that Mac Pie!!!!!! deadhead Glad to hear the stones were ones that worked! If you ever have that problem again for a special piece, feel free to contact me and let me know! That glue is great but like you found out...if you have good eyesight BEFORE you use it, you will definitely need glasses AFTER you have used it a while Hey, if you can get a good deal on that stuff, keep me in mind! I'm always on the lookout for a cheaper price to pay for it!
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,578 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 10:59 AM
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I have a better idea. How about bringing BACK the ability to leave negative feedback for buyers?????? YES YES YES!!!!!
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(12,579 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 11:04 AM
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I was wondering, I think I have a buyer who is angry with me for filling an unpaid with her, and I think she is coming back again and again bidding on my items with a new ebay sign in name each time.
Could this be happening? My latest item bid on was a Coach Clutch that retails in store for $58 and she bid up to $86 for it. like totally unbelievable!!! Now I need to pay seller fees on that item because the 1st is coming up, I wont be able to get my money back till next month! I am frustrated and almost ready to give up?
What to do???
Thanks, New & Stressed SELLER!!!
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(12,580 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 11:09 AM
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If you can show that this is the same person using a different ID just to circumvent your Blocked Bidder List, you need to call and report her to Ebay, as this is a violation. With a little luck, they will go ahead and credit your account without you having to go through the UID.
BOHCAGED - Bend over, here comes another great Ebay deal!
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(12,581 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 11:11 AM
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p3.orion wrote:If you can show that this is the same person using a different ID just to circumvent your Blocked Bidder List, you need to call and report her to Ebay, as this is a violation. With a little luck, they will go ahead and credit your account without you having to go through the UID. Thank you I was thinking I should just contact ebay!
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(12,582 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 06:00 PM
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Okay...NOW What?!
I just sold an item at auction...the buyer contacted me 2 days later and said that this is NOT the item that he Wanted, and has asked if I can re-list the item (meaning he does not want to Pay for it!)
Is he Obligated to pay and take the item? Or should I let him off the hook and try to sell it again?
This is the item... 300495509564
There were other bidders, so I have sent a Second Chance offer already....just in case that is the safest way to go!
Thanks for any advice!!
Bruce
^^X^^
JUDY-ism...the Only religion I need!
WWJD...What Would JUDY Do?!
www.thebatcaveofoz.us
^^X^^
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(12,583 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 07:13 PM
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Bruce This happens far too often so we all completely understand. You are correct, they have no intention to pay. I absolutely do not recommend that you do a "mutual Cancellation", that is so dangerous for the seller. This is a non paying bidder, so 96 hours after the purchase, file the UID immediately. What I suggest is that you respond to you buyer with something simple like: Thank you for letting me know. I will notify Ebay that you are unable to complete the transaction. You will receive an email from them within 48 hours or so. Please let me know if I can be of any further assistance. Keep it simple and then stop all communication with them. If they write you again, I suggest you come here first and let us help you with your response. What you need to do is protect yourself. Read the following information, print it out if you want, you will find it very helpful. Let me know if you have any further questions and I will do my best to help. Whenever an eBay buyer doesn’t pay there are basically 4 different actions that a seller can take. And always remember, no matter what, a seller can’t leave Negative or Neutral FB. 1. Seller Takes NO ACTION against the Buyer Do you get your FVF back – No Can you qualify for a “relist” credit - No Can Negative or Neutral Feedback Be Left – Yes Can Negative or Neutral Feedback Once Left be Removed for Reasons of Nonpayment – No 2. Seller Files a MUTUAL CANCELLATION against Buyer Sometimes a buyer asks a seller to cancel the transaction which would then result in the buyer not receiving any adverse action on their account. A mutual cancellation means that the bidder does not receive a nonpaying bidder strike and eBay does not consider the buyer has done anything wrong. Often sellers will agree to a mutual cancellation because they are fearful that buyers will leave negative feedback if a seller reports them for nonpayment. Most of the time sellers think they are “protected” from negative feedback but they are not. Do you get your FVF back – Yes [if the buyer agreed to the cancellation] Can you qualify for a “relist” credit – Yes [if the buyer agreed to the cancellation] Can Negative or Neutral Feedback Be Left – Yes Can Negative or Neutral Feedback Once Left be Removed for Reasons of Nonpayment – No CAUTION: Keep in mind this is exactly what it is called a “MUTUAL” cancellation. If the buyer does not agree to the cancellation and responds to the email Ebay sends when you file for the cancellation telling them just that, you have a problem. You can’t touch this buyer now. Absolutely nothing you can do and if this buyer still does not pay even though they did not agree to the cancellation, there is NOTHING you can do. You can’t now go file a UID, it is not allowed. You can only file either for a cancellation or a UID, you can’t file for both. So with this situation: Do you get your FVF back – No Can you qualify for a “relist” credit – No Can Negative or Neutral Feedback Be Left – Yes Can Negative or Neutral Feedback Once Left be Removed for Reasons of Nonpayment – No And just to add insult to injury – You do not get paid. 3. Seller Files Unpaid Item Dispute MANUALLY against Buyer Do you get your FVF back – Yes Can you qualify for a “relist” credit - Yes Can Negative or Neutral Feedback Be Left – Sometimes Can Negative or Neutral Feedback Once Left be Removed for Reasons of Nonpayment – Yes (at eBay’s discretion). But handled properly with Ebay, you can get it removed providing the UID was filed and closed properly for nonpayment. 4. Seller Files Unpaid Item Dispute AUTOMATICALLY through Unpaid Item Assistant against Buyer Do you get your FVF back – Yes Can you qualify for a “relist” credit – Yes Can Negative or Neutral Feedback Be Left – No (once the dispute has been OPENED) Can Negative or Neutral Feedback Once Left be Removed for Reasons of Nonpayment – Yes (at eBay’s discretion), again handled properly this can be removed. If a buyer ends up paying with an electronic payment method after the UPI Assistant opens a case then the buyer can leave negative feedback. [Caution: Ebay is not noted for sending out politically correct emails. Ebay’s emails may offend or just plain tick off your buyer which could result in payment and not so nice FB, so consider this option carefully and do what you think is best. Note: Once you file a UID, stop all communication with your buyer. No invoices or anything. Ebay sends reminders to them. You do not want to encourage your buyer to communicate now. If you buyer does send you an email, then of course you need to respond appropriately. . .
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Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(12,584 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 08:13 PM
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Well...I've just had the experience of Ebay's not wanting us to get each others email addresses! I sent an Ebay message to someone that did not relate to any of their auctions. The message went through okay, but when the seller responded, the email address that they (Ebay) said the original message came from was so twisted that one would NEVER be able to decipher it for the real addy. Ebay is really getting desperate aren't they????? Geesh......... Maybe about four letters were part of my user id, the rest was all gobbledegook.
One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO
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(12,585 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Nov 29, 2010 09:13 PM
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request a mutual cancellation. that is the SAFEST route for the seller, especially considering you are offering second chance offers (you really should have waited until this first issue was resolved before making second chance offers unless you have multiples of the same item). If you file an UID, they may pay reluctantly...if that happens, what will you do about the second chance offer if that is accepted as well? Currently, my viewpoint is that if a customer doesn't want to pay, you can't force them and an UID will likely make them mad. that's never good. buyers have a lot of power over your ability to sell here, and it doesn't take much in the way of DSR hits or feedback slams to get you restricted or worse, suspended.
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