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Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED

Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED

(9,573 Replies / 1,043,419 Views)
Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 29, 2008 02:06 PM
It is very important that all sellers with non-paying bidders file unpaid item disputes if payment is not received from buyers. Since negative feedback can no longer be left for buyers who do not pay to warn other sellers, filing an unpaid item dispute has become more import than ever. Filing a dispute and then closing it eight days later will give the buyer a strike towards suspension and is the only way sellers have to protect each other from bad buyers. It is also important to file for the correct reason - that the buyer didn't pay. If they don't pay, don't file "mutually agreed to cancel the transaction" - that does NOT give the buyer a strike. Sellers must help each other by filing these forms to get these habitual non-payers off of E Bay. While most buyers on eBay are honest, the small amount that don’t pay can now wreak havoc with feedback. Suspension is the only way to stop these buyers. Please read and use this link to file your dispute and remember to close it eight days later if the buyer doesn’t respond, (or sooner if the buyer does respond): http://rebulk.ebay.com/ws/eBayISAPI.dll?CreateDispute Keep in mind, if your buyer does not respond to the dispute before you close it, any feedback they leave you won’t count against your feedback score and will have a notation from eBay that the buyer did not respond to the UID filing. And if the buyer responds to the dispute but in replying to it they do not express dissatisfaction with the seller or the item, feedback can also be removed. So don’t let the threat of feedback deter you from filing. Additionally, you will have your basic re-listing fee refunded as well if you file the UID, close it and then re-list and the item sells. Remember, you are not only getting fees back that you paid eBay, you are also helping your fellow sellers by giving the non-payer a strike towards suspension.


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by saldixie (2824 ) View Listings
(20,134 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 05:33 PM

Mam

        Sorry about that error the 4.0  should be 4.9

 The cell phone sale you allude to was NOT mine you must have thought I was someone else.

DSRs came in %   whatever that means ? 

The other 3 DSRs were all below 1% 

I still say that this record of mine does not deserve suspension which seems like its forever.  It is much better than most current sellers.

In any event ebay does not appear to forgive a small seller for the 1 or 2 mistakes in 12 years.  I know better know what to do but I cannot get back to selling.  Again but I am good enough to buy???

 I hope these corrections will change your view of my situation.

 

(20,133 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 02:04 PM

saldixie

 

I get it that you are upset, however none of us can really help you with your problem as there is not anywhere near enough information.  You say you were suspended from selling about 14 months ago, but you say you recently canceled a transaction with a buyer for the cell phone or cell phone battery.  So I'm not sure what's up with that.  Either you can sell or you can't, nothing in between.

 

Your comment on more sellers being permanently suspended than buyers, has no support.  You can assume that, but it doesn't make it true and none of us here can confirm or justify that for you, sorry.  It's just an assumption.

 

You have a conflict in the information below, you state your DSRs at the time you were suspended were 4.0 4.9 5.0 4.8, respectively and then you go on to say that your S&H DSR was 2.4.  So was it 4.8 or 2.4, I don't understand.

 

And yes, respectfully, I would agree with Ebay.  If a seller's average DSR is 2.4 in any category, there is definitely a problem.  Even the 4.0 in description shows a problem.  While I certainly do not like nor do I support the DSR rules, these numbers do show that there may be issues at hand.

 

You stated "My record surely is far better than most all current sellers."  I don't know about that.  I've personally haven't seen any active sellers with a 4.0 or below.  But that is only what I've seen, that certainly doesn't mean there aren't any out there. 

 

Ebay's customer service for sellers if very lacking to put it mildly.

(20,132 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 11:15 AM

Mam

         Yes it is a secret # for just how many strikes are needed for buyer suspensions.

         I would say that number of buyers Permanently suspended is far far less than the sellers

        How long does it take for sellers to later get their account back??  Suspended buyers I think would be reinstated in much less time than sellers.

        All this is what I refer to as a double standard.

       But as you have stated  Ebay is unfair to sellers

I have been selling on ebay for 12 years. Never had a SNAD Only 3 Negatives.   Suspended indefinitely 14 months ago.  But I am allowed to BUY!

Ratings were  4.0  4,9  5.0  4.8    

DSR in S/H charges were 2.4%  (never any gouging)

 

This was called  below or poor selling standard ???

My record surely is far better than most all current sellers.

 

I was told that it was a "Unified Business Decision" what ever that means.

I get no more replies from them. 

Treated like a criminal for one or two mistakes after all that time. 

Yes I am not a BIG seller.  Maybe that is the entire problem.  

                          

 

(20,131 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 09:41 AM

jlh1973mu

 

Yes, this is a new rule that just went into effect in the last couple of days.

 

I'm not sure I understand your concerns.  You said the buyer agreed to the cancellation, but now you are worried about them reporting you.  Reporting you for what and to whom?  Report you for NOT shipping something that is illegal to ship?!?!?!  No doubt this new rule was driven by Homeland Security.  I just don't understand your concern, sorry.  Report you for what and to whom?  And what is it that you want Ebay to intervene in? 

 

My concern was why  would ebay send me a notice of non selling seller when both the buyer and myself agreed to mutually cancel??

 

I don't know and none of us can really help you understand that as you only posted the title of the email.  We'd need to see what they said.  So if you'd take a moment and post the body of the email, we may be better able to assist you in understanding what they are really doing.

(20,130 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 08:29 AM

The thing about the batteries was not instigated by Homeland Security.  I read an article on ecommercebytes the other day about it and it has nothing to do with security but with safety.

 

It seems that under certian conditions the batteries can overheat and cause a fire on board aircraft.  The article cited two recent incidents.  One was in Dubai where the aircraft caught fire and was able to return to the airfield.

 

The other incident the aircraft and it's crew were lost when the aircraft crashed due to the fire on board.  It was reported that there were over 18000 batteries on board and that once one overheats it can cause a chain reaction that sets them all off.

 

Interesting thing is that some countries are abiding by the international standard while others are not.  Another interesting thing is that domestic flights are not affected by the rule.

 

You can still ship these items internationally if you use a private carrier such as Fedex or UPS.

 

Apparently there are packaging and handling rules being worked out so this current ban is temporary for a little less than a year in order to give the decision makers time to create and  implement whatever standards they need in order to make transporting these batteries safer.

 

It was also mentioned in the article that most equipment manufacturers ship their product with the battery minimally charged in order to reduce the chances the battery might overheat.


The Muffin Man says.."BAD JD!..Bad doggie!!!" with rolled up newspaper in hand!
Happy thoughts for a Happy Life!

(20,129 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 20, 2012 07:22 AM

jlh1973mu

 

Yes, this is a new rule that just went into effect in the last couple of days.

 

I'm not sure I understand your concerns.  You said the buyer agreed to the cancellation, but now you are worried about them reporting you.  Reporting you for what and to whom?  Report you for NOT shipping something that is illegal to ship?!?!?!  No doubt this new rule was driven by Homeland Security.  I just don't understand your concern, sorry.  Report you for what and to whom?  And what is it that you want Ebay to intervene in? 

 

My concern was why  would ebay send me a notice of non selling seller when both the buyer and myself agreed to mutually cancel??


Hello!!!!

(20,128 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 11:31 PM

jlh1973mu

 

Yes, this is a new rule that just went into effect in the last couple of days.

 

I'm not sure I understand your concerns.  You said the buyer agreed to the cancellation, but now you are worried about them reporting you.  Reporting you for what and to whom?  Report you for NOT shipping something that is illegal to ship?!?!?!  No doubt this new rule was driven by Homeland Security.  I just don't understand your concern, sorry.  Report you for what and to whom?  And what is it that you want Ebay to intervene in? 

(20,127 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 11:25 PM

I am new to all this (first three items listed on ebay) and my first buyer after winning the item (yesterday) sends me an email claiming she didnt read the charge for shipping information and wanted a big "discount" as she says in her email everybody discounts for the buyrer after a sale. 

She is messing with you.  Knowing you are a new seller, she is just trying to scam you.  Stay completely professional in your email to them.  Keep it simple and to the point.  I'll make more suggestions after I answer some of your other concerns.

She is claiming she can "withdraw" her bid after winning and says she is "doing that" in todays email.

Nope, she is wrong.  She can't do this on her own. 

Now I have to wait 4 days and then file this against her for non payment. You bet I am filing the UID. I think it is lousy of her to try to extort a big discount and then refuse to pay for the item when I didn't want to discount it. And I loose many days waiting to get this resolved and then relist the item.

Yes, this is all true.  It is something you will just need to get into the right mind set if you are going to sell here.  This is just a fact of life and something that is to be dealt with. 

Now, if you haven't already, you need to respond to this buyer.  As I stated above you want to keep it short, simple and completely professional.  Possibly something like this.

***********

Thank you for notifying me of your concerns.  I am sorry to hear that you did not have the opportunity to read my listing before purchasing, but I do not offer a shipping discount on a single purchase, nor does it say that in my listing.  The shipping is as stated in the listing $15.00.  Please submit your payment and I will get your item shipped promptly. 

***************

Now a couple of things.  You have a 5 day handling time on your listings.  If this is something you feel strongly about that you need, be prepared that buyers will mark down your DSRs for slow shipping.  So you may consider shortening that timeframe.

 

 

(20,126 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 11:09 PM

Yes Mam 

               You have answered my point about the double standard that existe with ebay.  I am saying in effect that NO buyers have been known to be suspended indefinitely.

               Does anyone know of any sellers being reinstated?

 

 

I didn't say that.  Quite the opposite.  I do have personal knowledge of many buyers being permanently banded from Ebay.  Certainly not as many as there should have been, but some nonetheless.  Now what I said was we don't have the stats that you requested.  But you knew that before you asked.  So I'm not sure what you are really fishing for.

 

As to seller, the answer is yes.  I've known of sellers getting into trouble for one reason or another.  Get suspended and at some later date get their account rights back.

 

So why not just be straight and to the point.  What is it that you really want to know?  Maybe we can help.  Are you trying to say Ebay is unfair to sellers?  The answer would be yes, and you would be preaching to the choir here.  Or did you feel that we didn't know that or that it was some kind of secret that we weren't let in on. 

(20,125 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 08:01 PM

OLDLADYWITHDOGS---

 

I keep waiting for some one to sign on here as CRAZYCATLADY but this might be as close as I am gonna get!

 

We are in agreement--ebay is nuts.

 

That said--Extortion is one of the ONLY things ebay takes remotely seriously from a buyer.   IF this were MY customer I would call ebay ASAP and explain all of this to them.  Keep it professional (even tho you want to wring her scrawney one cat short of as crazy cat lady neck) and make sure ALL of your emails are thru EBAY EMAIL.

Don't email ebay don't use any sort of "live chat" if there even is such a thing any more just go and call them.

 

We have heard rumors that you can manage to get Native Born English SPeakers if you call late;  and if you say that you have a HEARING PROBLEM and need to have non-accented English.  That should get you to one of the US call centers prob in Utah.

 

Keep explaining this to them--it might take more than one Rep or even more than one call.

 

And DO NOT file for a Mutual Cancel.  That puts the ball entirely in the BUYERS court for this transaction.

 

I know the poster above used that for her phone problem BUT that was a completely DIFFERENT sort of thing due to circumstances beyond her control.

 

Come back and let us know what happened!  If that doesn't work we have a few other tricks up our sleeves.

 

deadhead

(20,124 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 06:25 PM

Thank you for the information.

 

I am new to all this (first three items listed on ebay) and my first buyer after winning the item (yesterday) sends me an email claiming she didnt read the charge for shipping information and wanted a big "discount" as she says in her email everybody discounts for the buyrer after a sale.  BTY: I checked her post name on eBay and she has a buyer rating at eBay of over 200+ and she doesn'r sell anything so I know she knows to read everything.

 

 She is claiming she can "withdraw" her bid after winning and says she is "doing that" in todays email. Now I have to wait 4 days and then file this against her for non payment. You bet I am filing the UID. I think it is lousy of her to try to extort a big discount and then refuse to pay for the item when I didn't want to discount it. And I loose many days waiting to get this resolved and then relist the item. 

 

 

 

(20,123 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 02:41 PM

OT but here I go.....got this from Ebay today

 

MC006 NOTICE: eBay Information Alert - Non-Selling Seller - jlh1973mu.............

 

What????? What happened was I sold cell phone to buyer in UK....oops...just remembered USPS won't ship items with Li-ion battery outside country....okay

 

So make long story short...both the buyer and myself agreed to cancel the transaction due to USPS notice. Fully refunded buyer done!!!

 

So what happened?? Did buyer still report me or is Ebay at the point that even if you and buyer handles things on your own they still will intervene???

 

 


Hello!!!!

(20,122 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 01:20 PM

Okay, still not successful trying to make a one time payment on my account, so I called Ebay.

 

CS rep spoke excellent English, and appeared very knowedgeable.  Apparently you can only make so many "one time payments" in a certain period of time, and once you exceed this you will get the error message I got.  She did say she wasn't sure how often it "resets" and suggested I try again later or tomorrow, etc.  It counts SUCCESSFUL payments, not ATTEMPTS, so if I keep getting the message it will not up the limit.

 

I'm sure this probably won't be of interest to most of you, but I just have a habit of paying regularly whenever I notice a balance on the account.  I hate the idea of waiting til the end of the month and then finding out I have a larger balance than what I have in Paypal to pay with because I withdrew the money or spent it elsewhere.

 

Learn something new every day!


One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO

(20,121 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 08:38 AM

Yes Mam 

               You have answered my point about the double standard that existe with ebay.  I am saying in effect that NO buyers have been known to be suspended indefinitely.

               Does anyone know of any sellers being reinstated?

 

(20,120 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 19, 2012 06:16 AM

I'm about ready to give up....Ebay is getting more and more ridiculous every day.

 

I just went to make a one time payment on one of my seller accounts (which I do quite a bit, this isn't the first time I've used the option) and when I clicked on "Pay" I got this error message:

 

Excessive Payment Amount
This amount exceeds the payment limits on the account.

 

WTH?????? How can one exceed a PAYMENT on an account?  Me thinks they are having a Kool-Aid party over there.....or maybe someone harvested their latest marywanna crop!  Geesh!

 

Just saw that P3 is on a mission.....sorry I missed saying good bye.  Will look forward to hearing all about it when he returns in June!


One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO

(20,119 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 18, 2012 09:16 PM

OP

     I have not read all of the posts here so I may have missed the answer to my question which is " How many buyers have been suspended indefinitely"?  I have heard that they may be sanctioned or disiplined for 30 days at most  if any.  The number of strikes needed for any action is unknown. This is the ebay well employed double standard: buyers stay, small sellers get booted.

 

The OP is long gone.  You may have notice that it was a few years back that this thread was started. 

 

Now that is commitment, you read all 20,000+ posts on this thread.  That sure took awhile.  LOL

 

There is no way for anyone here to know how many buyers have been suspended.  You need to ask that of Ebay as they are the ones with that particular into, however, don't hold your breath as I'm sure they won't give it to you.

 

Buyers do get reprimanded and sanctioned.  Go over to buyer central and you will see many complaints by buyers.  However is it up to the liking of sellers, absolutely not.

 

So what is your point or your question.  How may we assist you?

(20,118 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 18, 2012 08:02 PM

OP

     I have not read all of the posts here so I may have missed the answer to my question which is " How many buyers have been suspended indefinitely"?  I have heard that they may be sanctioned or disiplined for 30 days at most  if any.  The number of strikes needed for any action is unknown. This is the ebay well employed double standard: buyers stay, small sellers get booted.

(20,117 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 06:08 PM

I believe that would be:

 

Salaam Aleichem

 

Congrats!   I am jealous!   Hmmmm--heres the deal---you get hold of a plane and stop here in NY (we'll even drive to meetcha)  and several VERY WILLING volunteers will hop on board and stowaway.

 

Lets synchronize our watches.

 

Or would that be our smart phones???

 

Have a GREAT TIME and---

 

Pics or it didn't HAPPEN!!!!!!

 

deadhead

(20,116 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 05:47 PM

I've been helping someone off this thread that had originally came here with a problem.  I learned something that I wanted to make sure I shared with everyone in regards to the Ebay claims process.

 

If you have a member come and buy something from you, pay, you ship, they receive, then they list the item for sale on Ebay, they lose the right to file a claim on Ebay.  If they were able to open a claim, you just need to add comments to the claim that they posted a listing for the item or items they purchased from you, give them the listing number or numbers.  Then just to make sure  they handle it properly, call them and get the claim closed in your favor.

 

Now there is an exception to this.  If you agree to allow the buyer to return the item, then they regain the right to file a claim if they choose.  So I'd say we all need to know this and check to see if they listed the items for sale before agreeing to a return.  Doesn't matter if they closed the listing early.  If they list it they have no right to file a claim.

 

Good information to know.

(20,115 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 11:40 AM

P3,

 

I am so happy for you to have this opportunity to witness!

 

Witness for God and witness yourself what it is like to NOT have the things that we in the USA take for granted every day.

 

Nothing really makes you appreciate the little things in life more than not having them.  I remember my own experiences all too well!!!!

 

You have a fantastic time over there, take lots of pictures and rest assured we will insist on a complete report on your return!!!


The Muffin Man says.."BAD JD!..Bad doggie!!!" with rolled up newspaper in hand!
Happy thoughts for a Happy Life!

(20,114 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 11:00 AM

WOW P3 you brought tears to my eyes.  What a WONDERFUL and joyous thing to be a part of.  Will your church allow us to have a link to the blog just in case you get to post stuff.  You can certainly send it to my private email if you don't want to post it here, but I sure would love to watch the progress.

 

And you are right, you surprised me.  However I've always known you are a kind and generous person, even though we pick on each other pretty good.  But I've felt I've always known the truth about you.  I'm pretty good about reading between the lines.

 

As for having postings removed for being off topic.  That isn't what that new rule is about at all.  If you look at it, it is for off topic threads.  Those threads for just chatting or social stuff.  That pink announcement placed on the main paid specifically said OT threads.

(20,113 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 10:46 AM

P3,

 

Have a safe trip. Sounds like a one-in-a-lifetime journey. Helping people who need it is relevant, whether eBay thinks so or not. You are a hero for doing this. Will be thinking about you until we hear from you in June. I know you will have lots to tell.

(20,112 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 09:25 AM

Mam, Delta, Dead, Bats, and my other buddies here-

 

I'm not sure whether this post will get caught up in Ebay's new "must be relevant" ethos, but I just wanted to let you know I'm going to be out of touch for the next few weeks.

 

My church has been raising money to build wells in Ethiopia.  It seems that's one of the biggest ways to improve the lives of people in the remote vilages there.  This is especially true for the women and girls, most of whom never had time to go to school before, because it's been their job to walk five to ten miles on dirt paths every day to fill the family's water cans (filled weight about 60 pounds) at some crap-filled water hole they share with the local wildlife (not all of it friendly.)

 

It turns out that just a couple thousand dollars will pay to drill a well for a village, giving them access to not only the first close and convenient water they've ever known, but also the first clean water.  (One old woman, who'd spent her whole life lugging water cans back and forth, asked where all this new water was coming from.  When she found out that it had been there just a few hundred feet under their feet her whole life, she supposedly launched into a tirade of Ethiopian swearing that would have made even me blush.)

 

We had hoped to raise enough money for a single well, but ended up with enough for five!  What's more, one of the wells turned out to be so productive that it's been piped to several other villages.

 

I was never the Peace Corps, "We Are the World" type (I know, big shock) but when you can improve so many peoples' lives, by so much, for so little... well, you know I can't turn down a bargain like that.

 

The church was looking for a few people to go dedicate a couple of new wells, oversee the final construction on some others, and teach the locals how to use them (with the water they've been using, there never was a reason to keep their cows and pigs out of the water; what's one more animal?)  I was one of the volunteers they chose.

 

So now that I've packed my stuff, got my visa, and received the vaccinations for typhoid, meningitis, hepatitis A, hepatitis B, malaria, yellow fever, tetanus, polio, and bad breath, I'm on my way for two weeks of fun in the sun in north Africa (unless the rainy season hasn't quite ended yet.)

 

I'm not sure that some places we're headed will even have furniture, much less internet, but the foundation set up some blog space for when we occasionally touch base in Addis Ababa.  You can follow along (and/or make a donation?) at WaterToThrive.org.

 

Aloha! (or whatever.)  See you in June.

-Larry


BOHCAGED - Bend over, here comes another great Ebay deal!

(20,111 of 20,134)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 17, 2012 08:57 AM

You SHOULDN'T blame everything on Diamond sellers.  We've gone over this before.  Diamond sellers are not selling in every category out there, therefore they can NOT be the reason for the problem. 

 

There are NO diamond sellers that sell the fashion doll patterns I sell, yet I have a problem. 

 

While absolutely diamond sellers get a boost, I don't think any of us would disagree with that.  But the purpose of the Diamond sellers is NOT to push out every seller that is not one.  While Ebay does a whole lot of things we don't like, Ebay is not trying to bankrupt themselves. 

 

The problems currently going on with the searches don't benefit anyone.  Be logical.  If stuff can't be seen, it can't sell.  If it can't sell, Ebay nor the seller makes any money.  Ebay doesn't want search problems anymore than we do.  Not every problem that Ebay has is related to them trying to stick it to the sellers.  That makes no sense at all.  They are trying to make money just as we are.  While most certainly we are not on a level playing field with diamond sellers, there is no doubt of that, but that still does not mean that they are at fault for the current lack of sales.  They very well may be hurting too, I don't know.  I don't know any of them to be able to ask.

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