WOW...I'm surprised there is so much information on that website, seeing that the criminal is a minor!

One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO

Mark in regards to your post 14812 you asked about a current buyer of yours. Did you mean you had opened a case for the buyer who never paid, or has it been 4 days and no contact? If you have opened a UID it can't be closed til exactly 4 days(96 hours to the exact minute). Then place buyer on your block list this prevents this buyer from ever buying from you again. Now you can't open a UID until 4days after the auction ended. If you have a question you needed answered soon you are more than welcome to send me a message and I can try to help answer any questions.

Also, so did you mean you called ebay this week and they credited you 50.00? That is odd. May I ask what did you mean in your post about ebay told you the issue you had with a seller or two would drop off before long. A seller can't hurt your feedback or DSRs, I wonder if you meant buyers and not sellers in that sentence.

No one on this thread has called you a troll nor have they implied or inferred it in any way. Not sure where you are getting that from.

It is great that you had a good experience with your CSR and that they were able to make you feel more comfortable. But please know your complaints about the DSR system are not new and have been voiced many times to Ebay. While your CSR said they are listening, the proof is in the current state of the system. Sellers have been extremely vocal on this issue and Ebay has changed NOTHING with the DSR system since they started it well over 2 years ago. I'm not trying to take away from you the good feeling they gave you, but they are just blowing smoke. If Ebay had intended on listening to the sellers, they would have done it long before now. But they haven't given us even the smallest of bread crumbs on this one.

As to the DSR system and your TRS standing. Again, your CSR isn't being completely upfront with you. They have absolutely no way of knowing if you will qualify for TRS from one month to another. They would have to be able to read that almighty crystal ball accurately / see into the future / be telepathic or something. There is absolutely no way for them to know that even though you have some low DSRs about to drop off, that doesn't mean that some new ones will not appear. So again they are misleading you to make you feel better.

I've heard of Ebay occassionally giving that $50 credit. Off hand I can think of a couple other times that a seller has mentioned it on other threads. I'm glad they gave it to you and I'm glad it will help you.

..

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

Sorry Mark, I hope you do not think I was referring to YOU as a troll. I was referring to a different thread regarding a young lady that got scammed and came to seller central, started a post for advice and then a troll came along and caused trouble for her and those of us trying to help her to the point of having the thread removed somehow.

The Muffin Man says.."BAD JD!..Bad doggie!!!" with rolled up newspaper in hand! Happy thoughts for a Happy Life!

"If you have opened a UID it can't be closed til exactly 4 days(96 hours to the exact minute.)"

Josey-
As can be attested by those who are currently battling Ebay over the amount of exposure time they get in the seven days they've paid for, nothing on Ebay is to the exact minute.

I've seen the 96 hours "maturing" time for closing a UID vary by as much as several hours. That's something to keep in mind if you want to leave a nice snarky feedback comment just before closing the case: you may not be able to close it quite yet.

Figure four full days plus an extra hour or so and you'll usually be OK. It's exceedingly rare for a deadbeat to jump in and pay off a UID at the last minute anyway (rare enough that they pay them off at all.) If they will pay, they usually do it in the first day after receiving their notice that a UID has been filed.

BOHCAGED - Bend over, here comes another great Ebay deal!

Dead thanks for elaborating on what P3 said because I was at first a bit confused what P3 was trying to say. Of course it could be it is to early in the am for me to think!! LOL
More or less you are saying the 96 hour can actually figure up to 97 hours and up too maybe even 99-100.

Ok question to all- I know when we file a UID and buyer does not pay some sellers will leave a "snarky" comment just before closing the case. But isn't that technically violating one of ebay's odd rules or policies? I had thought that no feedback could be left in certain situations such as.. 1-no money or transaction occured between buyer and seller. 2- A seller can not leave not so nice feedback. Couldn't a buyer then report the feedback because it is not positive and sellers are allowed to leave only positive feedback? Of everyone reading this do you generally sneak in at the last minute before the case is closed and leave a "snarky" or "nasty" comment? I must admit I have not done that to any of the UID cases I have opened and closed.

I keep shaking my head in disbelief that a 16 yr old was the scammer behind the seller that had actually came to SC for help. I am so happy they figured it out, and hopefully all the buyers and sellers involved will get their money back. Do you think ebay will reimburse all of the money that has been scammed? Otherwise it might not be resolved until the scammer goes to court. If I was one of the sellers who got roped into this I would be so embarassed I was scammed by a darn teenager. At least he got caught.

joseygirl79

That would be a completely different problem. Stoney didn't say their listings were being removed, they said they were not searchable. Besides, Stoney's listings are not in the fashion section.

As to FB. You are correct, technically leaving a negative comment for your buyer is a policy violation. However, the buyer would have to report it for Ebay to do anything. P3 leaves FB for non payers, as do I. P3's statement is more direct than mine, but I still state there were problems. Otherwise, how would any seller know this buyer was potentially a problem. I say stuff like, No communications, No payment, thank you. or Transaction was not completed by buyer. Stuff like that. Enough so others can figure it out, but not too harsh so that Ebay gets ticked off at me. But I have to say, I haven't known any seller that has gotten an actual policy violation for leaving FB. I've know it to be removed, but no policy violation issued. That doesn't mean it doesn't happen, it's just I have no personal knowledge of it.

.

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

ihuntjunk

This really is not a new issue other than Ebay in the last several months have started processing claims. That part is newer, but PP has ALWAYS allowed returns for refunds. It doesn't matter and never has mattered what your policy is on returns.

I do disagree with the "as little describing as needed" statement. When I design a listing, I approach it as if I were the buyer and not the seller for the description portion. What do I want to know about the item. It has served me well.

But then you have to be the seller and put in your TOS as is every sellers responsibility to completely inform the buyer of terms. However I'd keep them short, professional and to the point.

.

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

deadhead

I suppose this is to avoid having to list flaws and save them selves from a SNAD but ya know they are losing more BUYERS this way

There is absolutely NO way to avoid a SNAD if your buyer chooses to file one. It wouldn't matter if you had no description and no picture. It doesn't matter at all. If a buyer wants to file a SNAD, they [either Ebay or PP] do not go look at the listing to determine if the buyer has a case or not and they never have. If the buyer wants to file one, the seller can do nothing to prevent it. So minimizing your descriptions is not the solution. It will only hurt you in the long run.

.

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

I'm GUILTY as charged.... I put on small lots of vintage jewelry and pretty much just say " they are all in good condition. Please see photos for details." And make sure the photos are clear and good so potential bidders can SEE what they are getting.
I also make note that if I noticed any defect or repair I will mention it in the description. And, I might add, I (knock on wood) have never yet had to accept a return for item not as described. Maybe I'm just pushing my luck?

Okay, so I get ten lashes with a wet noodle, but no way am I going to sit and describe every piece of jewelry when I have that lot listed for less than five bucks! Sorry!

One of the penalties of not participating in politics is that you will be governed by your inferiors. PLATO

"I have noticed a "trend" towards sellers "forgetting" to include a description or being so vague that you have nothing but a (usually) poor pic---just good enough to make out the largest details..."

It always amuses me when I run across one of those listings, where somebody is selling a collection of items, but has no photo, no description, but just "lots of great items" or something equally vague. Then they price it at $1000.

Do these people really think some buyer is going to say to himself "Oh well, if this guy says it's great stuff I'll take his word for it" and send them a thousand bucks? Sure, Paypal gives you an "out" no matter what, but come on!

BOHCAGED - Bend over, here comes another great Ebay deal!

I'm sorry to imply that you guys were calling me a troll...because you weren't...I just wanted to assure you that I wasn't. O.K. onto another subject. My buyer made the bid and the sale went on record on the 6th of this month. So, now tomorrow....I file an UID, right? Should I make one more request? BTW, the $50.00 credit was a surprise to me. I told ebay that someday they won't be MA Bell and their sellers may just leave if they don't start treating them any better. I realize that you guys who sell in the hundreds have made complaints long before me. I also realize that they seemingly don't hear, but when I suggested that they start paying attention to the threads and what people are saying, the CSR (both) that I spoke with, said they are. Whether they are nor not, remains to be seen. Maybe, they just want to see how far they can push before we push back. There has to be some way to turn this around for us, or at least put things on an even playing field. You sellers who have been here for some time, must surely have more leverage than what you're using. Maybe? This is what happened to me because I believe there is some misunderstanding about my misunderstanding about how the DSR program works. Two out of three of my customers complained my items weren't as described. One, four years of college and I must be brain dead because I never gave the DSR much notice. I did not know that the customers were doing double duty with feedback. I sold a "lot" of crystal and depression glass pieces (seven to be exact). When I listed this particular group, when I edited the pic, I had neglected to change the coloring of the edit and the pic showed a green cast over the entire pic (not just the items). When the customer paid, I shipped...all seven items for the ending bid of $9.99 plus shipping which came to over $9.00 because of the packaging and weight. When the customer received the items, instead of contacting me, they contacted ebay saying I misrepresented the items as being green and they were clear. Ebay contacted me, all this being within a 24 hr. time frame, I refunded the money, plus shipping, plus the buyer kept the items. I also never filed for a refund on my FVF. The second customer...I had sold a necklace to I had tested on a false positive for Bakelite. She got the necklace and sent me an email claiming I sold something under a false premise and she was going to complain to ebay, which she did. Again, I refund the item, plus shipping....again...she kept the items (on my permission). I did not request a FVF again...was not aware that I could, so I just didn't. O.K., now that leaves one more customer that received a piece of crystal that they thought was made by another glass company, so they decided against it. I had free shipping on that one, so I told them to keep it, I refunded the purchase price and then sent (at my cost) a piece that was similar, but by the glass company they wanted free as a good will gesture. At this juncture, however, they have already filed the DSR, even though we had already made our peace and both were satisfied, contrary to ebay's knowledge or input. When you asked about the three sales "falling off???" Ebay told me that since I have the amount of sales I do that they don't go back only three So, it takes me a year before they will remove them on my DSR and restore my ratings. What I am finding is that ebay is not consistent with policy. One person says this and one person says another thing. That is why I am apprehensive about doing anything at this point about any customer, because of ebay's inconsistencies. I don't think anyone on here can concur that while the circumstances of a particular event might be similar, you must concur that the handling by ebay might differentiate. I told ebay, you don't know all of the story and you make judgements based on one side only. Yes, I know that eating the fees has been my choice. I wasn't aware of filing for FVF returns except on a mutual cancellation transaction. I also didn't know that ebay keeps track of a mutual cancellation and the amount of times they occur (even if they are something the buyer and seller agree to do for whatever reason). Ebay also looks at those when they evaluate you, even though it is not told so. So, all in all, while for you larger volume sellers, ebay may be rudimentary and same same in procedural things, it isn't when you're small...you get noticed quicker. I just want to stay above water and I know you guys are giving me your best advice and I have learned a few things here. I do appreciate your time and your advice. I just believe that every circumstance is different and a seller, as well as a buyer should be handled on a case to case basis and I don't see that ever changing on this site (as for ebay).