|
|
Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription
eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.
Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.
*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.
|
|
Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 29, 2008 02:06 PM
|
It is very important that all sellers with non-paying bidders file unpaid item disputes if payment is not received from buyers.
Since negative feedback can no longer be left for buyers who do not pay to warn other sellers, filing an unpaid item dispute has become more import than ever. Filing a dispute and then closing it eight days later will give the buyer a strike towards suspension and is the only way sellers have to protect each other from bad buyers.
It is also important to file for the correct reason - that the buyer didn't pay. If they don't pay, don't file "mutually agreed to cancel the transaction" - that does NOT give the buyer a strike.
Sellers must help each other by filing these forms to get these habitual non-payers off of E Bay. While most buyers on eBay are honest, the small amount that don’t pay can now wreak havoc with feedback. Suspension is the only way to stop these buyers.
Please read and use this link to file your dispute and remember to close it eight days later if the buyer doesn’t respond, (or sooner if the buyer does respond):
http://rebulk.ebay.com/ws/eBayISAPI.dll?CreateDispute
Keep in mind, if your buyer does not respond to the dispute before you close it, any feedback they leave you won’t count against your feedback score and will have a notation from eBay that the buyer did not respond to the UID filing. And if the buyer responds to the dispute but in replying to it they do not express dissatisfaction with the seller or the item, feedback can also be removed. So don’t let the threat of feedback deter you from filing.
Additionally, you will have your basic re-listing fee refunded as well if you file the UID, close it and then re-list and the item sells.
Remember, you are not only getting fees back that you paid eBay, you are also helping your fellow sellers by giving the non-payer a strike towards suspension.
|
|
|
|
(22,474 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 10:03 AM
|
loriphd2010 wrote:
Thank you Dead Head,
I did not know the postage was $25.00 I thought I put 12.95 at least that is what I emailed on my invoice to the buyer. Thank you for the background Info very glad to have some help want to make a good business out of this.
Thanks Again
Lori
P.S how do I check on the postal post?
www.usps.com
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,475 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 10:46 AM
|
Thanks Mam
This was very helpful. I actually took an eBay class for $65.00 for two nights and i have learned more from you then that class.
Great Teacher
Lori
|
|
|
|
(22,476 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 11:05 AM
|
Hi
I am a new seller on eBay. How so I do the site preference for buyer requirements board?
Thanks
Lori
|
|
|
|
(22,477 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 11:06 AM
|
I ment how do I do that sorry lol
|
|
|
|
(22,478 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 02:40 PM
|
Thanks everyone for your feedback, I will take the steps that need to be corrected. Some good news and bad news. One buyer has paid for an item and eBay has closed the dispute. I am going to send him his items. Even though I left positive feedback (had to), I did state it was a sufficient payment. Hopefully that is the end. The second buyer however has not left payment, and I'm about to close his case unsatisfactorily. I take it I may relist, but is that the best thing to do in case he claims out of the blue he has/will pay for it? Thanks for everything!
aseroppgh
|
|
|
|
(22,479 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 04:57 PM
|
Thanks everyone for your feedback, I will take the steps that need to be corrected. Some good news and bad news. One buyer has paid for an item and eBay has closed the dispute. I am going to send him his items. Even though I left positive feedback (had to), I did state it was a sufficient payment.
Oh I sincerely hope you said this nicely. Otherwise you could be in a bit of trouble if it upsets your buyer. Not a good idea. You do realize they can leave FB too and it most certainly does not have to be positive. So depending on what and how you said what you said in their FB, brace yourself as you could end up with a negative or neutral from this buyer.
There is no rule that says you have to leave FB as soon as payment arrives. I don't and many other sellers don't. I leave FB when the transaction is complete. Payment does not mean the transaction is complete. That doesn't happen until the buyer receives the item and they are happy. Well I hope they don't take anything out on your FB.
Hopefully that is the end. The second buyer however has not left payment, and I'm about to close his case unsatisfactorily. I take it I may relist, but is that the best thing to do in case he claims out of the blue he has/will pay for it? Thanks for everything!
If he claims he has paid, then you would see it in your PP account. If he says he is GOING to pay, you don't need to keep the UID open past 96 hours unless you CHOOSE to. That is up to you. I wouldn't recommend it, but it is your decision to make.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,480 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 05:39 PM
|
Mam,
Payment was made and completed. I think what I said was quite honest and explains it well. If he does leave negative feedback, I have my copies of invoices and requests for payment. I can say what is true that he never paid until I disputed. And if people think that's not good enough I don't need their business and if I have to leave eBay, I don't care anymore. This 'business' is getting way out of hand.
|
|
|
|
(22,481 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 10:43 PM
|
@LORIPHD---
YEP----- MAM is a fabulous teacher--if SHE was running ebay NONE of this mess would be happening and we would ALL be making the sort of money we USED to make before the 2008 meltdown.
Sigh.
The USPS site is a good tool--but it can also be off by a good deal. Make SURE when you go to USPS that you DIG for the proper CLASS---this is now HIDDEN. When you get to the page with the list of actual prices you will ONLY see the MOST expensive options. Underneath those lines will be OTHER very small bars with things like "Priority Mail" and "First Class" on them--click on those to get the class' of mail MOST of us will be using to mail stuff. The EXPRESS MAIL options are the ONLY ones the PO chooses to display and are almost NEVER used by non-emergency business shippers and are extremely expensive. One of the ways the PO tries to get you to pay more--or to give up using them as a mail service at all!!!!! Bizarre way of doing business.
And the PO can be just as far off! The best thing you can do to help yourself on this is to get a scale--a digital one from Walmart is about $20 ---and can be used for everything from scrap gold grams weight and cooking weights to package weights. Weigh things PACKED as they will need to be when you mail them and then check the FARTHEST place from you---I live in NY so I check California and HI to get a basic idea of how much.
Then you can also take the items to the least crackheaded PO near you. I have several in my rural location and each one has some people who will try and gouge you or under charge you--last week I had a package going to SWEDEN. The PO clerk tried to charge me $39.00 to send the package to a place called--Saint Helen. Never heard of it? Nope neither has anyone ELSE. It is no wheres NEAR SWEDEN. IT does not even come up near Sweden on the PO web site list of locations.
The CORRECT amount to mail this? $5.65. To the CORRECT country. Now--If I had not mailed this same item to many countries many times I would not KNOW this. And ebay? The ebay shipping calculater tried to charge $28.00 for this when the postal rates changed---to anywhere outside of the US regardless of the true cost. T.he excuse I was given was that the "Screen showed this and she HAD to charge me that amount" Ummmm--nope!
So--you have to be VERY careful on how you do postage--and don't forget INSURANCE on fragile or spendy items.
I am not sure how places like STAMPS.com handle costs and how accurate they might be but it might be worth looking into.
And MAM is also correct on her assessment of your listings--not bad but need some work to make them something buyers want to look at and BUY. This is something we all have to work towards no matter how long we have been selling and on what media we have been used to. You have to be the buyers eyes and hands since they can't see or handle the items.
Good luck and come back with any questions or just to hang out and see what pops up here--we don't stick strictly to the title topic and are always happy to answer questions about most anything.
deadhead
|
|
|
|
(22,482 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 11:50 PM
|
Payment was made and completed. I think what I said was quite honest and explains it well.
I never said it wasn't honest. But you need to remember these are business transactions not personal transactions. And then act accordingly. YOu are welcome to do anything you want, it is your business. Just brace yourself for what may come of it.
If he does leave negative feedback, I have my copies of invoices and requests for payment. I can say what is true that he never paid until I disputed.
This isn't a competition about what is true or false. It doesn't matter if all the buyer does is lie when leaving the FB, it will stand and it will hurt your account. Ebay will NOT get involved it what is or isn't the truth. They won't remove the FB. So you need to decide for yourself if that leaving the type of FB you need is worth risking your entire account for. I read what you wrote, and it isn't that bad at all. But it is all in how your buyer takes it.
And if people think that's not good enough I don't need their business and if I have to leave eBay, I don't care anymore. This 'business' is getting way out of hand.
This is an internet business. You aren't dealing with anyone face to face. You don't get to tell your story to every customer or potential customer. Your FB is what will tell the story for you. You are taking things way to personally. You aren't treating it as a business which is what will come back and bite you sometime. That is all I'm trying to tell you. I'm not picking on you and I'm not saying you are at fault for anything.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,483 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 12, 2013 11:52 PM
|
WOW Deadhead, thank you for the wonderful comments.
I hope you had a WONDERFUL Mother's Day. Mine was terrific!!
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,484 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 14, 2013 11:35 AM
|
Thank you MAM---glad to hear that! Had a very nice day!
No UIDS---no more than the usual crabby people on ebay---yep!!!! All in all a little wind and "Freeze Storms" as Lil Miss put it was no match for us!
deadhead
|
|
|
|
(22,485 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 15, 2013 12:01 PM
|
Hi to all
I have a couple questions to ask.
First one is I did end up opening a UID against that buyer on the the 13th. Sill no payment from this person and no messages from them. When do I need to close this so I can recoop my funds paid out?
Second if I relist some of my items can I edit and make some changes to them. You have given me some good pointers ( Mam and Deadhead ) that I really want to make better listings. Let me know if so and how to do it if you can.
Thank You So Much
Lori
|
|
|
|
(22,486 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 15, 2013 12:33 PM
|
Lori
Go back a page on this thread and re-read that 4 point post of mine regarding filing UIDs. You should copy that and keep it as it answers all your questions regarding UIDs.
As for relisting. Make sure you understand what that means on Ebay or you will cost yourself money you may not need to spend. Relist and Sell Similar has distinct definitions here.
When you relist an item, you can adjust anything you want EXCEPT on a relist you can NOT increase pricing. If you raise the pricing, you lose your ability for the relist credit if it sells the 2nd time out.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,487 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 16, 2013 12:15 PM
|
I have had to make 3 UID's in the last 2 weeks. What is the deal with these people. It's on the small stuff too. It takes a lot of time and then u can't leave negative feedback. Where is the seller protection. I do like that they get a strike. But really how hard is it to pay?? These are people with very high feedback too. Ok now just venting!!
|
|
|
|
(22,488 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 16, 2013 12:54 PM
|
@BIRDIES---
We feel your pain! No--we really DO! Thats why we are here.
The people who don't pay are often seasoned ebayer's sad to say who have not been deterred by ebays "rules" and "strikes".
We are not even sure if "strikes" are even given. And if they are it takes--well who knows and ebay ain't tellin'--how many to actually get some one kicked off.
And the fact that we sellers cannot leave neg FB--well that is just plain WRONG and ebay has heard this a billion times and for some reason--likke extreme stubborness--they refuse to think that this was one of the best things holding the site together.
They don;t really CARE if the sellers--mostly small sellers--go by the wayside as they feel that there are always NEW sellers willing to put up with this carp.
And they want the site to look like a Sears catalog--or worse. Pro photos on white backgrounds. No bathroom door backs; no dining room tables; no pics of your living room in the back ground. This is what BUILT ebay--and they can only see Chinese mega sellers and Toys-R-Us who can have milions of neg feedbacks and get---nothing in the way of punishment.
The ONLY recourse sellers HAVE is the UID process so keep filing and add these suckers to you BLOCKED BIDDER LIST. Now!
Seller protection? What language IS this you speak?
Come back and let us know how these UID's panned out or if you have any other concerns--we don't only stick to the Forum topic. We are pretty good on other things like dog stuff; motorcycles; airplanes; jewelry and any other advice you might need. Just ask!
deadhead
|
|
|
|
(22,489 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 16, 2013 02:38 PM
|
Well said, I enjoy selling but its a lot of crap too. But anyway will keep filing and reporting and bitching lol.
|
|
|
|
(22,490 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 18, 2013 04:18 PM
|
Just in case I got too uppity and thought my ebay life was all perfect n suchlike---
I sold a $19.99 pair of pants. Sent them off after TWO people inspected them. Of course had DC on them!
A few days later I get a Message--INR. Sheesh. Apparently the very nasty buyer decided that the item was WORN and had RED STAINS all over the back and was TOO SHORT. Ok--I am positive that none of these things were true but---
I asked for a picture of the "damage" to decide if I should just refund or get the pants back. I also said--in a nice way--that I handle lots of these sorts of items and it is just possible that these were sent in error--to please let me SEE what he was in possession of!
Got back a VERY nasty note claiming that his "Camera cord" was lost and that I was a great disapointment to HIM and I was HOLDING UP HIS REFUND and I should send him a PRE-PAID mailer.Um---nope!
I sent him back a nice note telling him that I would be happy to walk him thru sending a pic via his PHONE. Pretty sure he has one right????
Silence. For 12 days.
Yesterday he sends another even nastier message stating that he can't find his "camera cord" and therefore he is NOT sending any pics and I had BETTER get on that "comping" on shipping or the pre-paid return mailer. There was definatly an implied OR ELSE in there.
So I clicked on the "REFUND UPON RETURN" box.
Apparently this WASN'T what he WANTED contrary to what option HE had chosen! He "escalated" and guess what? Ebay REFUNDED him!
Out of the goodness of their lil black hearts?
Well---no. Not--exactly.
Every time ebay does this it does a few things:
One--it teaches these people that it is OK to STEAL--as long as you don't get tooo greedy at one time.
Two---It takes away money WE have EARNED FOR EBAY.
Yep I KNOW--this is part of the "slush fund"--I get it. But that doesn't CHANGE the fact that this is OUR money going to pay to HUSH these people up.
Instead of the "Slush Fund" this oughtta be called the "Hush Fund"
Oh--and---when I went to REPORT A BUYER--this feature was BLOCKED. He abuses the system--and ebay PAYS him to do this--and I get told I can't REPORT the abuse?
Pretty sure HE is still very able to leave FB--and pretty sure it ain't gonna be pretty.
Thoughts?????
deadhead
|
|
|
|
(22,491 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 18, 2013 04:27 PM
|
I understand your frustration, but I also understand why Ebay does it. From a business standpoint, I support Ebay in doing this for low cost items. As a seller, I see it as you do in regards to what it teaches the buyer. It is a complicated issue and it has variables. It isn't black and white.
The good thing about it is that it will NOT count against you.
It is obvious your buyer was trying to scam you. And Ebay allowed them to get exactly what they wanted. I don't like it any more than you do, but I do understand why they did what they did.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
|
|
|
|
(22,492 of 22,492)
Re: Sellers- Why You Should File UID's for Non-Paying Buyers - UPDATED
May 18, 2013 09:34 PM
|
No such thing as a bad buyer in eBay's eyes.
*snort* 
|
|
Seller Central Resources
Seller Central Portal Page
Merchant eCommerce Solutions Board Policies Explained Courteous & Respectful Posting About Auction Interference
|
)
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription
)
)
)
)