My problem, exactly!!

I receive low DSRs for shipping cost when I offer free shipping. I receive low DSRs for shipping time when I ship all items within 12 hours and the customer knows what service is being used. I will not be able to become a Top Rated Seller due to 3 bad DSRs. That's a bit rough.

I was a top seller and for some odd reasons degraded to Above Standard because two buyers decided to enter a low DSL on the shipping. Most of my items ship free and some other have a minimum shipping charge. I give discounts and combine shipping on multiple. The low DSL received were totally unfair since customer received a considerable discount on the S&H but no matter what unfairly got maybe 1 or 2 stars from two in 30 days. I think EBAY do not give a damn in changing this since they think above standard is good and their discounts on FVF is 15% if you are a Top seller and surely they like to charge us and keep the extra 15%. I think the DSL on shipping should me removed or amended as such that buyer cannot rate a low DSL if S&H is Free, the actual cost of the shipping charged, and/or a reasonable Handling Charge which normally does not even cover insurance for these that uses outside companies other than carrier used to insure the parcels. Again this a broad area that need to be revised by ebay. What is doing as we speak is a big disservice to loyal sellers that makes e-bay rich. Without sellers their would be not became this big. That is my 10 cents. EBAY time for you to consider modify this simply stupid unfair policy you have in effect now.

Wait until the new rules take affect and you are "globally" rated. Most everyone is going to lose the TRS. This is so eBay can make more money by not giving dicounts. Plus they are going to apply their after sale rate to shipping. Might as well as apply the shipping cost to the item price and give free shipping so buyers can't rate the shipping.

Did you ever think since you have no way of knowing WHO gave you the low DSR that maybe it was eBay itself so as to dsicontinue your discount? A seller should be able to determine who gave him the low DSR.

Ebay is like Wall Street = Cheat the poor and feed the rich. Bloody Bastard

Who cares about being top rated ? Better to take the money.. Heck care about Top Rated !

Hi I am kind of new to all of this... However, this is very very scary to me. I am at powerseller level gold... And everyday I ship an item, I wonder if this customer is the one who will take away my status, or stop me from getting to Top Rated Seller.

Maybe, I should just quit this business awhile I am a head ?????

I hope all works out for you ... Thanks & Take Care !!!!

I have just had the same problem with shipping dsr's and was just reduced from a Premium to a Basic store. The notice was sent yesterday and very quickly I found that I had to pay more for listing.

I called Customer Service last night and the rep assured me she had talked to the Supervisor and they would send an appeal on about the situation.

When I called customer service today, a Supervisor told me that no appeal had been sent so I have to wait for 72 hours to find out the result.

At the end of March 2011. I was charged the full fee for a Premium store
and on the 18th I was reduced to the lesser store but eBay kept the money.

The upshot is that Customer Service cannot help sellers resolve anything just BS. I started with eBay in 1999, I keep the shipping costs at $1.00 over cost and continue to lose money on shipping materials, plus 10% final value fees to eBay.

I have 4 four dsr's about shipping charges over 10 years. Two were in January when shipping rates went up and I two over the previous year including one who wanted the items shipped Parcel Post at Christmas time and as with all of our items we shipped within 24 hours after receiving payment.

Oh, by the way, I just learned that eBay has a reference number that is set up during your call and you have to know to ask for the number so you can follow up on Customer Service.

I would love to see sellers get together on this and file a class action suit. Ebay is having UNQUALIFIED people who don't know even Ebays rules no less costs and shipping times (and rate us on the CARRIERS performance) give feedback which affects the sellers financially. This is an item I think we could win now.

I have become frustrated with the fees they take monthly, Blackthorne, Store Subscription, etc. Then my TRS logo disappears, sales DO drop, yet on my dashboard...all GREEN checkmarks? Heaven forbid you should call CS and ask for an explanation. I was told - "that department cannot be spoken with, they are separate.."

What gives? They snatch it away (the TRS rating) immediately when you fall below but can take months to return it, even if you dipped for only two days, especially from a customer that buys multiple items and then is entitled to multiple DSR and feedback ratings.