We are become Stepford Sellers... Whatever Ebay Wants - Ebay Gets.  It's imployable and disgusting business practice.  They don't even have to invest in our companies and they are telling us how to run it.  The new return policy will ruin many businesses and gives the buyer yet another avenue to get what they want.  Use an item for two weeks and return it.  Wear it for two weeks and return it.  Then you try and resale a used item then as new... Guess what, you'll get it back again and a negative tagged on with it.  So tired of it all.  So So tired.

I sell motorcycle related products for a Harley Davidson dealer.  This includes helmets, clothing, and gloves, as well as mechanical components for their bikes.

I'm careful with which items I accept returns on.  On clothing I usually do not, mostly for the reasons stated by the others here that people will wear the itme then send it back.

I do accept returns on helmets and some clothing where the size indicated may have some variance to it.  These items genuinely might not fit even though the size is right.  Helmets for example may be the right size but may not fit the customers head shape.

I have in my policy that the item must be in the same condition as it was shipped AND there is a 20% re-stocking fee.

Here is my return policy:

• Returns or Exchanges MUST be made within 14 days of purchase and only after contacting Pikes Peak Harley Davidson for authorization.
• All Returns, not exchanges, are charged a 20% restocking fee.
• All items exchanged must be in the same condition in which they were received and returned in the original packaging.
• All Shipping charges are non-refundable.
• All Merchandise Must Be Received within 14 Days from the date in which PPHD was contacted.

I've had problems even with this policy though.  One customer received the item in California then shipped it on to Singapore.  He then claimed the item was not as described (it was scratched).  He refused to ship it back to me because of the high shipping costs, demanded a FULL refund, AND said if I did not comply that he would give me negative feedback.

For the most part though my customers have been fine and when there have been problems we've been able to work it out to our mutual satisfaction.

Here is my return policy....

Until this month... since 1999, I have always accepted returns for any reason.... Never had one but that was the stated policy. 

AS OF THIS MONTH AND E-BAY TRYING TO SHOVE SOMETHING ELSE DOWN MY THROAT...

NO RETURNS!  Screw'em!  Sales on E-bay have gotten so bad that it can't hurt!!!   I simply refuse to be pushed any further. Enough Is Enough!

WE LIVE IN THE LAND OF THE FREE ONLY BECAUSE OF THE BRAVE.

I too am suffering since the forced us into 14 day "cash or exchange"- this week alone I have had a 25% return rate. It's increased horribly since the kids have gotten out of school. My return rate used to be 5%- this really hurts, we moved to free shipping since everyone that pays shipping thinks they got hosed somehow- they think they're grading the post office, but they just were killing us on low DSR's on ship time and charges. This stinks.   

Hi,

The 14 day returns have been a disaster for me. One buyer told me she has been watching her purchased item for 10 days and mine was too expensive.