I just got my most recent seller update. It states that Top Rated sellers will no longer be eligible for the 20% fee discount unless we offer 1 day handling, AND a full refund option for returns! How in the world are we expected to offer 24 hour shipping when we are already offering FREE SHIPPING! I try to ship items in 24 hours, but that's when I am caught up, or ahead. Imagine waking up Monday morning to 2 days worth of sales over the weekend, and I am expected to ship them all by the end of the day at 5PM, plus answer all customer questions from the weekend, PLUS record Monday's sales that occur while I am doing all of this. Not shipping an entire weekend's worth of work in one day means we are subject to an entire weekend of sales worth of negative feedback due to unfulfilled 24 hour promises. That's asking way too much. There goes my Powerseller Discount. Customers are already expecting fast shipping, and 24 hour shipping gives them all the power in the world to hold sellers to unreasonable expectations, and leave feedback for not doing it. It doesn't matter if we automatically get a "5" from Ebay on shipping time. If the customer doesn't get it in 2-3 days, they will be leaving OVERALL negative feedback. I would rather lose the discount and keep 2-3 day handling than tell everyone everything is going out in 24 hours. If I do ship in 24 hours, which is the case more than 50% of the time, they get a pleasant surprise. I'll be darned if I am going to guarantee that AND free shipping. You don't get 24 hour handling guaranteed, AND FREE SHIPPING. If they are in that kind of a hurry, they need Priority upgraded shipping. All this does is give buyers reasons to poke holes in our hard work. I have been on here 11 years, and keep my customers happy, and always try to do them right. I don't need to make ridiculous promises to keep them buying.
Also, the policy states no powerseller discount unless we offer a return for a full refund for any reason. I have a return policy that allows a return for a replacement or refund only if the item is damaged or defective. Why would I offer refunds for no reason? The buyer can price match at Walmart, and find it cheaper when it's on sale, and return it, and I am out all of my time plus the sale revenue. I don't believe items should be returnable unless something is actually wrong with them, especially since many of us on here offer things you cannot buy at walmart that are out of print, or very rare, or very expensive to ship, and we don't WANT people to be able to return them for any reason. Buyers will price match, and return items left and right, and Ebay will lose more revenue than they gain customers. This is a ridiculous expectation, and I do not think shops/boutiques on here should be required to offer refunds, or get their Top Rated Discount removed. It's nice to get a hundred or two back on fees, but if buyers return $1000 worth of merchandise, then we are cash broke, and cannot pay our bills. Anyone else have thoughts on this terrible policy mistake??