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Abusive email from a customer
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Abusive email from a customer

Original Post
sandywb (1177 ) View Listings
sandywb
(1 of 7)
Abusive email from a customer
Jun 19, 2012 06:09 AM

Hi All, Help,  I have been selling for around 10 years on ebay but started to sell seriously around 1 year ago. 100% feedback and always do the very best I can for my customers.

This week customer advised that he did not receive his item,but had left positive feedback? I said wait a little longer. Still not received he asked for a full refund. I gave full refund now I am getting abusive emails.

How do you deal with this?? I have blocked the buyer. Nothing in ebay to help.Any suggestions please.

email received as below, did not reply:

 

Dear sandywb,

are you crazy or just plain nuts.I have never seen a sub human like you in all my life.I will give you a stern warning.You do not know who you are playing with.You made the mess,now clean it up and quit your bitching or I will come down on you so hard,you will be sorry you started this fiasco.I have to leave now to put some drug dealers in prison and this conversation is ended.Get a life,go chase a kangarue or what ever you do down there
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Abusive email from a customer

(6 Replies / 378 Views)
sandywb (1177 ) View Listings
sandywb
Abusive email from a customer
Jun 19, 2012 06:09 AM

Hi All, Help,  I have been selling for around 10 years on ebay but started to sell seriously around 1 year ago. 100% feedback and always do the very best I can for my customers.

This week customer advised that he did not receive his item,but had left positive feedback? I said wait a little longer. Still not received he asked for a full refund. I gave full refund now I am getting abusive emails.

How do you deal with this?? I have blocked the buyer. Nothing in ebay to help.Any suggestions please.

email received as below, did not reply:

 

Dear sandywb,

are you crazy or just plain nuts.I have never seen a sub human like you in all my life.I will give you a stern warning.You do not know who you are playing with.You made the mess,now clean it up and quit your bitching or I will come down on you so hard,you will be sorry you started this fiasco.I have to leave now to put some drug dealers in prison and this conversation is ended.Get a life,go chase a kangarue or what ever you do down there
Last Post
Jun 19, 2012 02:33 PM
by cobbie10 (23843 ) View Listings
kokosbuddy (15 ) View Listings
kokosbuddy
(1 of 6)
Re: Abusive email from a customer
Jun 19, 2012 07:29 AM

at this point i would advise you to totally ignore this person...do not reply to emails,etc...but DO keep a record of all these harassing messages he is sending to you...you may need them in the future...do not waste your time on this ignorance-thats what he wants..if he doesn't get any attention he'll probably go away....good luck
sayasan (1399 ) View Listings
sayasan
(2 of 6)
Re: Abusive email from a customer
Jun 19, 2012 09:44 AM

Look in seller resources for a contact form where you can report buyer problems. I'm in the uk so not sure where this would be on ebay.com, but shouldn't be hard to find - "seller reporting hub" or whatever. Pass on all abusive emails. You shouldn't have to put up with threats.
cobbie10 (23843 ) View Listings
cobbie10
(3 of 6)
Re: Abusive email from a customer
Jun 19, 2012 11:08 AM

Forward the email to abuse@ ( his email provider ) I.E. abuse@hotmail.com and then just block his email address in your email program and forget he exists.
cobbie10 (23843 ) View Listings
cobbie10
(4 of 6)
Re: Abusive email from a customer
Jun 19, 2012 11:10 AM

P.S. give us his ID, so we can block him from bidding on our lots too ]:)
bjornmu (2194 ) View Listings
bjornmu
(5 of 6)
Re: Abusive email from a customer
Jun 19, 2012 01:09 PM

Emailing abuse@<his email provider> is not possible if he commuicates via eBay, since you don't get his email address. But maybe it works if he paid with PayPal? Also, you can't block his email but maybe eBay lets you block him?

 
cobbie10 (23843 ) View Listings
cobbie10
(6 of 6)
Re: Abusive email from a customer
Jun 19, 2012 02:33 PM

If the emails are coming through Ebay, scroll to the bottom and you will see a box Marketplace Safety Tip. Third bullet point down is Trade Safely for which there is a link to Report an inappropriate email. You may find that you can report him to ebay through that link.
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