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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Listing reverts to incorrect shipping details

When I create a listing by using "Sell a Similar Item" and change all of the details to my item's details, the site keeps changing the shipping details back to those of the original item (i.e., when I save and close the draft and go back to it later)...

Ebay Orders may contain incorrect shipping address

We recieved this message from Ebay this morning: On April 7, an issue generated errors in the shipping addresses associated with some buyer orders. Please confirm the buyer’s shipping address by reaching out to the buyer on any orders placed after Ap...

Where can I suggest to eBay filter options for a particular type of product??

Hi, all.This is both an engineering issue but really is more of a UX > business case issue. I realized while searching a couple of different types of specialized products on the site, that in certain product categories that might have either rapidly ...

Filtering on eBay and location?

Hello I have been trying to look at some sold items on eBay for some reason it’s only giving me all items in my ZIP Code and my area I didn’t choose this. I am trying to change that in my settings but it actually won’t let me click on it what the hec...

APP Keeps Changing My Shipping Address To My Home Address

Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...

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Unable to change email address for several years now

User here whose primary account is over 20 years old. The email attached to this account belongs to a personal domain. I am not going to be renewing this domain in 3 months. I don't use it for anything anymore so there's no need to spend money on thi...

eBay Messages - subject and listing reference changes to a different listing and other weirdness

A seller sent me an offer for an item on my watchlist. Toner cartridges. I replied to the seller with a counteroffer, and a message justifying my offer. Seller then replies to me in another message, but the SUBJECT of the message has changed to one o...

cant use custom templates in description

hey , it started few days ago and its really weird.when i try to use custom templates that i have saved to insert in description nothing happens..when i click "insert" or "manage" nothing pops up.i use chrome so i tried different browser to be sure a...

Videos in listings

As of today (4-18-24) videos are not showing up in listings when submitting new listings. They upload but once the listing is live their is no video, just the photos. Was working fine yesterday.

Report a Seller site not accepting forms

I have tried for 2 days to fill out the Report a seller form and when I hit submit.. I get a message to try later it is not working. Does anyone have an email address so I could submit the information?

not allowing payment - won't allow seller to print label because won't recognize payment

Templates not Inserting

Been trying to insert my templates but nothing inserts. Won't allow me to manage either. In addition to this now, I have had glitches since eBay added the extra step to insert a template. Why not a simple drop down for insert and a drop down for mana...

Attention Buyer - We are unable to send your message at this time.{e218481-1261537x}

This is my first time having a problem making a purchase. Receiving the error "We are unable to send your message at this time.{e218481-1261537x}" when attempting to make an offer or any offer on any item. I've already tried using other devices, clea...