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Returning to discuss policy issues

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(1 of 611)
Returning to discuss policy issues
Jun 29, 2005 05:12 PM
Hi everyone:

I've been tied up in meetings in the post-eBay Live frenzy this week and will be through tomorrow (Thursday). However, there are a number of really important policy questions I couldn't get to last Sunday that I'd like to try to address over the holiday weekend. These include:

1) Why doesn't eBay verify every member?
2) Why wouldn't eBay increase enforcement ("crack down" - my words) before launching new policy pages, tutorials, etc.?
3) Why won't eBay withhold fees for all policies?
4) Is there a difference between a fraud policy and a non-fraud policy?
5) Why doesn't eBay outline the exact consequences for each policy violation? (why do we use "may" instead of "will" all the time)?

and more.

I will try to post tomorrow once or twice. I may fail to get time. I will on either Friday (a day I'm taking off) or Saturday. If you'd like to outline a few more "big questions" - I'll try to address them. If the number gets too high - I may try to synthesize a bit rather than addressing each one individually. Please forgive me if it takes me a while or I don't get to them all. I'm waiting for things to slow down (holiday weekend) to get time.

Thanks and I'm looking forward to continuing to engage.

Matt Halprin
Vice President, Global Marketplace Policy Management
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Returning to discuss policy issues

(610 Replies / 5,855 Views)
Returning to discuss policy issues
Jun 29, 2005 05:12 PM
Hi everyone:

I've been tied up in meetings in the post-eBay Live frenzy this week and will be through tomorrow (Thursday). However, there are a number of really important policy questions I couldn't get to last Sunday that I'd like to try to address over the holiday weekend. These include:

1) Why doesn't eBay verify every member?
2) Why wouldn't eBay increase enforcement ("crack down" - my words) before launching new policy pages, tutorials, etc.?
3) Why won't eBay withhold fees for all policies?
4) Is there a difference between a fraud policy and a non-fraud policy?
5) Why doesn't eBay outline the exact consequences for each policy violation? (why do we use "may" instead of "will" all the time)?

and more.

I will try to post tomorrow once or twice. I may fail to get time. I will on either Friday (a day I'm taking off) or Saturday. If you'd like to outline a few more "big questions" - I'll try to address them. If the number gets too high - I may try to synthesize a bit rather than addressing each one individually. Please forgive me if it takes me a while or I don't get to them all. I'm waiting for things to slow down (holiday weekend) to get time.

Thanks and I'm looking forward to continuing to engage.

Matt Halprin
Vice President, Global Marketplace Policy Management
Page: 23 of 26
Last Post
by claire@ebay.com (118 ) View Listings
(528 of 610)
Returning to discuss policy issues
Jul 20, 2005 08:36 PM
I can't tell you HOW MANY TIMES we've told that AZ person where to go to get help, but she won't leave..she says she loves us! (?)








And we love AZ too!:-x


~~~~~~~~~T&S KKC MEMBER #11~~~~~~~~~

(529 of 610)
Returning to discuss policy issues
Jul 20, 2005 08:48 PM
ODDS ARE YOU ARE NOT GONNA GET A RESPONSE TO THIS!!!! It's not personal, it's not you. Ebay doesn't respond to anyone. A review of pages 4 and 5, among others, contradicts your allegation that "ebay doesn't respond to anyone." In fact, eBay addresses several posters individually in this very thread. eBay is committed to the Community Values, which include open and honest communication. ------------------------------------ jaysales, please keep in mind that you were warned about "courtesy and respect" on page 7 of this thread. Your recent post on page 13 demonstrates a lack of respect for me: "Watson, come here....we don't need you" Please, let's keep our posts in line with the Community Values and try to be constructive. -------------------------------- linjon, I understand that you consider the issue that I have raised to be "meaningless." Keep in mind that the content of the fifth issue stated in the first post of this thread mirrors the issue that I raise in post 519 of this thread. azlynn67: In a broader sense, the issue that I raise pertains to a future policy whereby the Community is notified of changes to preexisting policies. Therefore, my post does pertain to a policy recommendation. Thank you for clarifying the direction and purpose of my inquiry. -------------------------------- It is truly sickening how devoted a group of posters are to silencing me, a member of the Community.
(530 of 610)
Returning to discuss policy issues
Jul 20, 2005 08:51 PM
Watson

How do you have your settings on your My eBay page for notifications on announcements? eBay does notify users of changes via email when a change is announced, if they have selected that option on their My eBay page.

You are not making a policy change recommendation, you asking a question as to when the wording of a policy was changed.

And as I stated earlier, there is a feedback board, and maybe one of them over there can help you, they MAY remember the dates you are asking for. Would you like me to go ask them if they know to come over here and post for you?
(531 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:14 PM
Frankly, I think Az had a wonderful suggestion. The Feedback Board IS where all the FB specialists are. Watson would most assuredly get much better help with his concerns if he were to take this over there.




Guess what? I got a fever and the only prescription is. . . MORE cowbell!

(532 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:18 PM
Maybe someone could get "Jessica" to come here and post a date for the dear fellow.
(533 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:18 PM
But the Feedback Board is indeed another great suggestion.
(534 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:21 PM
I fail to see why my asking a question as to when the wording of a policy was changed warrants a barrage of personal attacks. These attacks on a single poster, watson2003, now comprise roughly 20% of this thread. "You are not making a policy change recommendation, you asking a question as to when the wording of a policy was changed." -azlynn67 I gather that you and others have some serious, unqualified objection to my asking this question. Allow me to phrase it as a "policy change recommendation" that will hopefully be acceptable to you and others that have ganged up on me in dog pack fashion: I hereby make a policy change recommendation: I think that the Community should be notified of material changes to Policies. My recommendation is based on the fact that the Community was not notified of the deletion of the following clause from the preexisting Feedback Removal Policy: "In order to ensure that feedback is used for its proper purposes, eBay will remove feedback..." (emphasis added on "will") You stated that you DID NOT want the advice of the posters of this board and that you wanted to be recognoized by an ebay employee, (of which WE are not) therainbowchaser And that is a precise reason NOT to respond at all. I have advised you, twice, to FIND an ebay employee, that you must go to "live help". There is NOT an ebay employee posting to this thread at this time. therainbowchaser I heard your advice. The fact that there is not an ebay employee posting at this time does not mean that ebay will not post to to this thread in the future. In sum, I don't want to debate this with you--leave me alone, please. "Watson, come here....we don't need you" -jaysales "well...i think you're right, watson old fellow. You and ns sherlock need to get right on this." -linjon1 "Uhmmmmmmmmm, son, when was the last post by an eBay employee?....drags Laieh, Rainbow, and the precious doggies back to chat**" -tenacious*and*passionate*purple*butterfly "matt is GONE. i wouldn't be surprised once he realized YOU were here, he contacted someone higher up and was told to lay low. Yes he was here, but you apparently scared him off. if he comes back try not to scare him off again." -linjon1 ------------------------------- rainbowchaser, linjon1, azlynn67, and laieh: I request that you respect my inquiry/recommendation/post, whatever you wish to term it, and leave me alone. I have heard enough of your "advice" and "help." eBay has in FACT responded to other posters in this thread and has in FACT confirmed that eBay will be checking back for future responses. http://forums.ebay.com/db2/thread.jspa?threadID=1000001869&start=120 The previous 80 posts in this thread have almost exclusively been devoted to attacks on me and my defense of those attacks. The fact that eBay has not stepped in to mediate any portion of this speaks volumes as does eBay's ongoing failure or refusal to simply state the date on which the Feedback Policy was altered.
(535 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:25 PM
Watson, I was trying to be NICE to you and give you what you wanted. Sorry. I won't address you again.


~~~~~~~~~T&S KKC MEMBER #11~~~~~~~~~

(536 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:26 PM
Watson, you are correct. This is a most terrible place to ask questions. No one here wants to help, and the majority of the posters are of little use.

It seems that the question you are asking would attract attention from the correct eBay personnel if posted on the board that best deals with the topic of which you are interested.

Here is a link to the Feedback Board:
http://forums.ebay.com/db2/forum.jspa?forumID=113

When you arrive there, click on the "Post a Topic" link at the top of the board, and make sure you make an exceptionally long opening post. That should draw the attention of eBay staff more quickly.

Best of luck to you in getting eBay personnel to divulge this highly important information.
(537 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:37 PM
charm for a day: No, I like the idea of raising a "Policy Issue" in a thread that eBay started for the purpose of discussing "Policy Issues." I do not share your position that this is a "terrible place to ask questions," nor have I made this assertion as you falsely allege. charm for a day: Please leave me alone, thank you.
(538 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:38 PM
Waston - Just so you are aware, Matt deals more w/policy violations and enforcement.




Guess what? I got a fever and the only prescription is. . . MORE cowbell!

(539 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:43 PM
Dear Watson, you are posting on a public discussion board. One that rarely receives visits from the eBay staff you so desperately want to answer your incredibly important question. If you really want an answer, you will post your question where it will be likely to receive the attention it so deserves.

In the meantime, you're posting on a thread that has been abandoned by eBay personnel, and are attempting to bully everyone else. Sorry, dearest, but that isn't going to work.
(540 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:46 PM
He would like to be left alone. I think the nice thing to do is to leave him ALONE, until an Ebay employee acknowledges him in particular. :)

Maybe someone will bump this thread in a day or two, if they can find it.


~~~~~~~~~T&S KKC MEMBER #11~~~~~~~~~

(541 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:48 PM
Of course, Rainbow, you are correct.
(542 of 610)
Returning to discuss policy issues
Jul 20, 2005 10:51 PM
:|


~~~~~~~~~T&S KKC MEMBER #11~~~~~~~~~

(543 of 610)
Returning to discuss policy issues
Jul 20, 2005 11:04 PM
Watson,

I'm sorry that you feel personally attacked by the many posters who've come along to offer you advice that could save you a whole lot of grief. I guess what started out as trying to get you to not waste your time here asking the same question over and over again was more an attempt to spare you undue frustration. You see most of us have been around ebay a little longer than you. (Don't let the posting id's fool you) we've seen pinks come and go. and although they don't post to the threads that much. I've seen plenty of clues to know that they are indeed reading threads. That said, why is it do you suppose that they don't answer your question on this open forum? hmmm. The possible answers run the gamut from they don't give a rip to gosh haven't we addressed this to his satisfaction yet? Now I'm not saying they did, but if you've been at this for over a year and a half, chances are you've peppered these boards with your question more than once.
I think you could do eBay, yourself and us a huge favor by just flat out telling us what answer you're looking for. You see you've taken a rather arrogant stand here. The impression you're giving off whether intended or not is that You are right, ebay is wrong and you'll not have a moments peace nor will you drop this until you've sufficiently annoyed, alienated, repelled everyone, rubbed eBay's nose in their mistake and are given a platform from which to declare to the world that I am right and the rest of you are wrong. Oh yea, I almost forgot, and have your negative feedback removed. As for continuing to post to this forum. Just as you have bristled at our suggestion that you give it up, we too are entitled to our posts as well. You see, this is first and foremost a member to member board. This thread although started by a pink is but a minor aberration from the norm.



(544 of 610)
Returning to discuss policy issues
Jul 21, 2005 06:44 AM
"It is truly sickening how devoted a group of posters are to silencing me, a member of the Community"

You think ebay has modified a policy to affect just you.

I find that idea extremely interesting, to say the least.

My friend, a chief of psychiatry , used to have a saying.

"Just because you're paranoid doesn't mean the Blankards aren't out to get you".


Watson: please refrain from telling us we cannot post respectfully on this thread. You are welcome to email privately someone, ANYONE, at ebay. As long as you post on an open thread, anyone can comment.
(545 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:04 AM
You are welcome to email privately someone, ANYONE, at ebay. I am also welcome to post my questions/comments regarding policy issues right here in this thread. I asked a simple question in post 519. Please leave me alone, thank you.
(546 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:07 AM
As long as you post on an open thread, anyone can comment. Your recent comments pertain not to Policy Issues, but rather to personal attacks directed at watson2003. Most recently, you have implied a psychiatric condition that I have. Yes, you are "entitled to your posts." I would hope that if a particular poster requests that you do not address him/her anymore on the grounds that he/she feels harrassed by you, then you would refrain from addressing that member of the Community. I believe that members of the Community are "entitled not to be harrassed." It is the barrage of personal attacks that cause me to feel harrassed. I quoted some of these personal attacks in my previous post. (e.g. Post 492, "Watson, come here....we don't need you") Sixty posts later, the personal attacks have not ceased. I posted a rather simple question to eBay and made it even simpler in post 519. That is the "answer that I am looking for." To reiterate, I am looking for an answer from eBay and not from any person that is not a representative of eBay.
(547 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:25 AM
Has anyone seen an ebay employee or Matt himself around here anywhere?

Didn't think so.



(548 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:26 AM
jaysales, if you are not concerned with what you term my "single feedback issue," then why do you continue to post to me? You are obsessed, apparently.
(549 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:26 AM
And with that....I bid farewell to any further conversations, as it's akin to pounding my head into the wall. And gets the same results.


AWWW.....Eddie!!!!!
(550 of 610)
Returning to discuss policy issues
Jul 21, 2005 10:42 AM
jay: you get to join laieh.

watson: I want to help you. It's been a long thread and i am too tired to go back over it.
please repost each and every minor detail in excrutiating detail , along with any info you have found out.
I think it is grossly irresponsible for ebay to change a policy , strictly to support this seller, and to negatively impact a respected ebayer such as yourself. I am sure, with our help, you will be able to have this issue corrected. It is also clear that it was most likely not posted, thereby rendering it invalid,. and hereby and forthwith validating all your claims, any variances notwithstanding.

I stand at the ready, stout fellow....
(551 of 610)
Returning to discuss policy issues
Jul 21, 2005 11:04 AM
Watson

I went to the feedback board, and I asked if some of their regular posters there could answer your questions. I hope that one or more of them will be able to help you where you feel eBay has failed you.
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