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Last Post Nov 16, 2009 12:02 PM by: 9724judge
Replies: 90
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jason531
Posts: 10

Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 3:50 PM
I recently purchased a TV component after carefully reading the item description -- specifically the return policy. The return policy stated the item must be returned within 7 days for a refund. The only other requirement is that the component must bear the seller's identifying mark.

I received the item, as described, and it seems to be working properly. Unfortunately, it is not the part I need to fix my TV, so I chose to return it. I contacted the seller within 3 days of receiving it in order to get a shipping address and RMA number if necessary.

The seller is refusing to accept a return, saying that the "eBay return policy" only applies to items not as described. However, there is no "eBay return policy" as each item listing has it's own return policy as specified by the seller. In this case, the seller stated they would except returns but is now refusing to accept it.

I have contacted eBay and spoken with Trust & Safety, but they refuse to help. They simply said this is between the buyer and seller. They will not enforce his written return policy.

Any ideas?

P.S. The item# is 320426546551 in case you want to read the return policy.
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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 4:03 PM
Their return policy doesnt mean you can borrow parts to see if they are the parts that you need. Return policy is for things that do not work, or if he said it fit a certain tv, but it doesnt.

Nothing applies to your wanting to return said part.

Next time, if you havent a clue whats wrong with something, take it to an expert and get their opinion, so then maybe, you just might know what you do in fact need.
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9724judge
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 4:06 PM
For that matter, while taking said part out, you could break something on that board. How will seller know that you didnt break something? He cant test it, since its been removed from a broken tv.

seller wouldnt know until he resold said part, and when new buyer sends a nasty gram to seller about a broken board. Or leaves seller a nasty neg for broken parts, when it wouldnt be the sellers fault, since you are the one that thinks he can just borrow parts from people to test whats wrong with your tv.

How is that fair to the seller? I would really truly hope you see in your mind, how thats not fair.............
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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 4:09 PM
Looking at sellers feedback, I see hes had another buyer that thinks its ok to trouble shoot by " borrowing " stuff.

Real shame theres buyers out here that think its ok to do that.
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itsjustasprain
Posts: 118
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 4:42 PM
Yah but...

I understand where you're coming from about trying stuff out and then returning it but the bottom line here is that the seller gives no such restrictions in his listing. Take a look. It simply says that he has a 7-day return policy, its a used part, and any returns must have his seller stamp on the board. Thats it.

Granted its annoying to have to take it back and i know the seller might be setting himself up for disaster by claiming that he will only accept back defective parts, but the part is no more used now than when it was sold -- it was not new.

This is an unpleasant deal for both buyer and seller but i wish the seller had been a little more clear on what he had a 7-day return policy FOR. The buyer should also have cleared this idea with the seller FIRST: "Can i return this part within 7 days if it turns out to not be the one i wanted?"

The listing does state a return policy. It does not say its for defects only, nor does it say All Sales Final. If the OP cant get the seller to return it, maybe he can try reselling it himself.
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koreanesque
Posts: 1,974
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 5:18 PM
Just resell it yourself. I did that with many items i purchased that "didn't fit". That is not the sellers fault, nor do they deserve any negative feedback.

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vintage_buyer7
Posts: 101
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 5:27 PM
Ebay won`t help you. Paypal might.

If you paid via Paypal with a credit card you MAY have some recourse through them.

Sellers` return policies or disclaimers mean nothing to paypal. If you returned it with delivery confirmation then you can file through paypal for a refund.

You don`t deserve the above information ........ but I had to be honest.

What legitimate excuse do you have for using this seller`s equipment to test your own stuff and then return it because it was not what you needed to fix your TV?

Ever hear of TV repair services? Try the phone book.

Don`t use a seller`s stuff to try and repair something without knowing what you are doing and then when you are done fiddling with it expect the seller to want it back....happily.
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koreanesque
Posts: 1,974
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 6:24 PM
It wouldn't be considered in the same condition as when it shipped, would it?

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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 7:49 PM
Probably not. Buyer could break a weld on the circuit board, and then it wouldnt work. Seller has no way to test it once he got it back so he may not know until he resells it.

Theres just so much that could go wrong if / when buyer removes the board from his tv, and seller would not be able to come back on this buyer in the future if he does something.

Just not fair, however, PP wouldnt care, and this buyer certainly must not care either. Otherwise, he wouldnt be borrowing items from sellers to trouble shoot his items.

Heck, all he has to do is haul it into a repair shop, pretend he wants them to fix it. Get the low down on whats wrong with it. Say hes gonna dispose of the tv himself, take it home, and order the correct part ( if its feasable to fix it )
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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 7:52 PM
Heck, all he has to do is haul it into a repair shop, pretend he wants them to fix it. Get the low down on whats wrong with it. Say hes gonna dispose of the tv himself, take it home, and order the correct part ( if its feasable to fix it )

As a matter of fact, I did that myself with my computer. Took it to a repair shop when it went down, and wouldnt power back on. They told me it was the motherboard, and not possible to get a new one. He wanted to dispose of the computer himself. ( yeah right ) I said Id dispose of it myself. Brought it home, and found a brand new motherboard for $25 shipped. Now it runs perfectly.
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jason531
Posts: 10
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 5, 2009 7:57 PM
Thanks for all of the advice. I especially love the tip about using the phone book to find TV repairs services. Helpful.

Actually, I had already taken the TV to an authorized repair center and was told I needed to replace the main board -- the only problem is that they didn't specify whether this was the main logic board or the main video board. I had a 50% chance, but got the wrong board.

Now, even though I'm an idiot, I was fully aware that I might have guessed wrong and would need to return the board. So what gives me the "right" to "borrow" the seller's equipment? *His* stated return policy which included no conditions requiring defective equipment or anything else. All of this could have been avoided if he had simply stated "no returns" in the return policy section of the listing. If other people have tried to "borrow" his equipment before, it seems as though he would learn to clarify his return policy.

The seller, assuming he understands electronics and troubleshooting, has to know that returns of this type are a possibility. Therefore he is free to decide whether to accept returns and under what conditions. I simply think it is wrong for him to state that he accepts returns and then change his mind after the sale.
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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 6, 2009 12:08 AM
Had you read his feedback, you would have realized he doesnt like buyers that feel they can borrow his items for troubleshooting.

Just not right. You took the chance, you were wrong, so you really shouldnt take it out on the seller, should you?

I know, I know, theres one born every second. You obviously were one of them that thinks its perfectly fine to borrow stuff, to trouble shoot.

I s'pose you think its fine to go to an auto parts dealer and do the same thing, if you arent sure what the problem is, with your car?
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jason531
Posts: 10
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 6, 2009 5:39 AM
I never tried to deceive the seller or take advantage of some loophole. I didn't "borrow" the item, I paid for it. He said he accepts returns. I was honest with him about why I was returning it and didn't try to make any false claims.

This was a used part. I didn't damage it or break any shrink wrap.

As a matter of fact, I have bought new appliance parts and asked in advance, "may I return this if it doesn't fix the problem?" They've often said yes, but if they said no then I knew that on the front end and could either take a chance or do deeper troubleshooting first.

So, yes, I think it's OK to "borrow" stuff when it is mutually agreed upon in advance.

I'll take the blame for this, though. I should have read his feedback and also asked the seller if he would accept a return if the board did not fix my problem. I have no excuse for not thoroughly reading his feedback. I didn't feel the need to ask about returns, however, since the return policy was clearly stated.

Again, I'll take the hit on this and just sell it myself. Just out of curiosity, when is it acceptable to return an item (for which the seller accepts returns)?
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s************7
Posts: 1,662
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 6, 2009 6:07 AM
when is it acceptable to return an item (for which the seller accepts returns)?

When you feel its necessary. (Thanks to PayPal/ebay policies)

You are the lowest common denominator on eBay. You are so low that even eBay, the worlds biggest sucker, won't help you. I pray for your soul


omg, too funny.
This guy is being honest. He could have lied through his teeth and told the seller it was faulty and accomplished better results. Full refund. No questions asked.

All this borrow stuff is pure nonsense.
Seller has a return policy that is vague.

Jason, I think what the posters are implying is to lie, defraud and abuse the system.

Start a new thread but this time claim the item is exactly what you wanted but it did not work. Watch the responses you get then.
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9724judge
Posts: 1,835
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Re: Seller Will Not Honor Return Policy - eBay Won't Help

Nov 6, 2009 7:00 AM
" borrowing " parts from Best Buy and from a Ebay seller are totally different. Best Buy can afford it, most sellers cannot afford to give parts away for testing and then having to refund shipping etc because buyer figured out said parts did not fix the problem.

As you stated, you never asked this seller if it was alright. Had you, Im sure you would have gotten the same exact answer as you did when you figured out the part wasnt the part to cure the problem.
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