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eBay Workshop: Combined Payments - Wednesday, October 8th
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Last Post Oct 8, 2003 3:03 PM by: deirdre@ebay.com
Replies: 28
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deirdre@ebay.com
Posts: 3,846

eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 1, 2003 12:27 PM
Topic: eBay Workshop: "Combined Payments"

Host: eBay Staff
Date: Wednesday 10/08
Time: 14:00 - 15:00 PDT
Location: Workshop Board

Description: Please join eBay Staff for a discussion on the new combined payments feature. With the new combined payments feature, buyers can now send a single payment for multiple items they have won or purchased from the same seller. Shopping and paying for items on eBay is now faster and easier than ever! Learn more about shipping discounts and other great functionality as part of this feature!

Regards,

Deirdre
eBay Community Development
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deirdre@ebay.com
Posts: 3,846
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 1:55 PM
Welcome and thanks for joining us this afternoon!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

Regards,

Deirdre
eBay Community Development
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ethan@ebay.com
Posts: 261
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:00 PM
Hello everyone,

Thanks for joining us for the Combined Payments Workshop! I am part of the team that worked on the Combined Payments feature. During this session, we are going to cover the following:


1) What Combined Payments is.

2) How Combined Payments can benefit buyers and sellers.

3) Answer any questions you might have.

We will be happy to take suggestions - as we’re always looking for ways to improve our features -- many of the best ideas come directly from eBay buyers and sellers.

With that introduction, let’s talk about what Combined Payments is.



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mike90810
Posts: 8
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:08 PM
I'm getting the wrong total when I send an invoice
however if I don't send one the customer check out fine with the proper total ?
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flapr
Posts: 11
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:11 PM
I would like to be able to specify flat shipping rates but none of the three options fit my needs.
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ethan@ebay.com
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:12 PM
Hi mike90810,

The system automatically prefills the invoices with payment details from the item you clicked "Send Invoice" on. You have the option to adjust the shipping and insurance amount. Are you getting the wrong total on the email itself or on the Send Invoice form?

Ethan
eBay Product Management

Increase sales by offering shipping discounts for buyers who purchase multiple items.

eBay Selling Team
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ethan@ebay.com
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:15 PM
Hi flapr,

It seems like you are selling mostly post cards. If you specify the shipping cost for all your items to be $1.00. You can choose the 2nd radio button for "Charge my highest shipping cost and free shipping for each additional item". The buyer will then be changed $1.00 for shipping for all their purchases. Would that work for your items?

Regards,

Ethan
eBay Product Management

Increase sales by offering shipping discounts for buyers who purchase multiple items.

eBay Selling Team
Test drive the new Selling Form
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flapr
Posts: 11
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:18 PM
Many times a buyer wins 3 or 5 or 10 or more postcards. I would like to be able to charge $1 for 1 to 3 cards, $1.20 for 4 to 8 cards, etc. Is that possible? And what about rates for Foreign buyers. I sell many cards to Canada, Europe etc.
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mike90810
Posts: 8
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:20 PM
My combined shipping is set up for the highest shipping
- $2.00 for each additional item.No matter what I Try
I can not calculate the proper total on my screen when trying to send an eBay invoice.The first one I did send one and it was $1.50 short didn't send an ebay invoice for my second combined sale and the customer checked out fine with the proper total.The math I saw for this checkout on my screen was not possible no matter how I tried to recalculate it.
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mike90810
Posts: 8
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:22 PM
Both the first time I was payed $1.50 short I did'nt send the second sale invoice because I could not see
a proper total on my screen
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ethan@ebay.com
Posts: 261
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:23 PM
Hi flapr,

Unfortunately, the shipping discount system doesn't currently support the type of discounts you described. The shipping discounts also will not apply for international buyers. There is the option for you to send a combined invoice manually for international buyers. I will take your feedback back to the rest of the team for their consideration.

Regards,

Ethan
eBay Product Management

Increase sales by offering shipping discounts for buyers who purchase multiple items.

eBay Selling Team
Test drive the new Selling Form
Link
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flapr
Posts: 11
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:27 PM
I have put in Optional Insurance Fees but when I click Save My Changes the figures go back to $0.00
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ethan@ebay.com
Posts: 261
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:29 PM
Hi mike90810,

When a buyer clicks on Pay Now, the system automatically calculates the combined shipping cost based on the shipping discounts you specified. When you send an manual invoice, the system automatically prefills the invoices with payment details from the item you clicked "Send Invoice" on. It does not automatically calculate the combined shipping cost using the discounts you specified. You will need to manually enter the combined shipping cost when sending a manual invoice.

Regards,

Ethan
eBay Product Management

Increase sales by offering shipping discounts for buyers who purchase multiple items.

eBay Selling Team
Test drive the new Selling Form
Link
Reply
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ethan@ebay.com
Posts: 261
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:31 PM
Hi flapr,

Please make sure you have selected the third radio button for the combine purchase option ("Yes, allow buyers to combine items purchased within x days and send a single payment. I will specify discounts below:"). If you have selected the 2nd radio button, it will not save the insurance amount you specified.

Regards,

Ethan
eBay Product Management

Increase sales by offering shipping discounts for buyers who purchase multiple items.

eBay Selling Team
Test drive the new Selling Form
Link
Reply
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mike90810
Posts: 8
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eBay Workshop: Combined Payments - Wednesday, October 8th

Oct 8, 2003 2:33 PM
Here is the totals I saw on my invoice screen $6.28 7.58
one recalculated with no insurance


The two items were both 3.85 s/h
.11 final bid on both total .22
Total for both 5.92 with the discount.
insurance was optional for both.
customer paid 5.92
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