Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

Added note: If you click on the "Watch this discussion" link, you will receive an email each time someone posts to the workshop.

Stop Watching: If at any time you no longer want to receive updates on a thread you are watching, just click on the link titled "Stop Watching Thread" found in the specific thread being watched. Also you can remove any watched thread by clicking

on the "Watched Discussions" link located in the log in bar and deleting the watched thread.

If you're new to the discussion boards, please be sure to check out the board tutorial:

Link


Cheers,

Deirdre
eBay Community Development

From what I have read about eBay Express, there is a guarantee with all purchases. What is the guarantee for event tickets? Is it a refund or replacement of tickets?
Thank you,
Knowhat

Good morning, West Coast! I have three questions:

1. Would a listing set up in auction format with a BIN option show up in eBay Express at all?

2. Will listings which offer other payment options (like money order/cashier's check) in addition to PayPal show up at all in eBay Express, or will eBay Express list ONLY those items requiring PayPal payments, with NO other payment options?

3. Will eBay Express include fixed price/BIN listings which include the Best Offer option?

Thank you in advance for your answers, and thank you for having this workshop! I hope there will be more of them as the time for launching nears!

And have a GREAT St. Patrick's Day! Hope you see lots of GREEN!

That's What Friends Are For
SELL HONESTLY, BUY WISELY

What is eBay Express?

eBay Express is a new specialty site to attract new customers for your products.

We've found that many online shoppers today are looking to buy new, fixed price goods in a more typical e-commerce experience. We wanted to meet their needs without changing eBay.com or your selling experience.

To do so, we are building a new shopping experience for existing eBay listings. The key elements are:
• Get it new. New inventory is emphasized. Items in other condition are also in eBay Express, “one-click away”.
• Get it now. Everything on eBay is offered at fixed price. No bidding, no waiting.
• Fill a shopping cart. Pay for items from multiple eBay sellers in a single, secure payment using PayPal or credit card.
• Buy with confidence. Every transaction is fully covered by eBay Express Purchase Protection.

We think eBay Express will encourage more shopping among our existing buyers who may only buy on eBay for certain purposes or types of products. We also think it will attract new buyers to eBay.

I'm a newbie planning on eventually running a business on ebay. i know nothing about ebay express. do you know where i can find basic info about it?

What are the eligibility criteria?

Use this checklist to ensure your listings are eligible for eBay Express.

Seller Criteria
• Maintain a feedback score of 100 or more, 98% positive or better
• Maintain a public feedback profile (e.g., no private feedback)
• Support your listings with a PayPal Premier or PayPal Business account
• Set your PayPal account to ship to unconfirmed addresses or make sale-by-sale decisions (“Ask me for unconfirmed addresses”)
• Be a US or CA registered seller

Listing Criteria
• List on eBay.com
• List in fixed price format or Stores Inventory format
• Fill in the item condition field (i.e. New, Used, Refurbished) in Item Specifics.
• Include shipping costs (flat, calculated or free) in Shipping fields
• Provide a picture or gallery
• Use eBay checkout or the new checkout integration API (for 3rd party order processing)
• Item located in the US

Some categories are exempted from the item condition requirement. See list Link

Included Categories

• The majority of eBay.com categories will be in eBay Express.
• A few categories will not be included. ee list Link.

There are two main reasons for excluding categories. The first is because the category is not covered by PayPal Buyer Protection, e.g. motor vehicles. The second is because Category Managers are still working with the community on representing the category in eBay Express, e.g. certain Collectibles categories where industry standards on item condition do not exist.

Why do you require shipping to unconfirmed address? What about Seller Protection?

Buyers used to the typical e-commerce experience often ship their purchases to multiple addresses. For example, a buyer may ship his/her purchases to a work or gift address. Shipping addresses that are not the buyer’s billing address are typically unconfirmed addresses.

We allow buyers to ship to unconfirmed addresses as eBay Express is targeted at buyers interested in a more conventional e-commerce experience,.

Shipping to an unconfirmed addresses means the transaction is not covered by PayPal’s Seller Protection. PayPal continues to make best efforts to protect you. Sellers however do need to evaluate the potential increase in sales from selling to a wider group of buyers versus the risk of losing PayPal Seller Protection for some of those sales.

There are tools to manage this risk:

• If you only want to do business with confirmed addresses, you can ensure that your listings do not appear in eBay Express
(a) Opt-out from eBay Express using the My eBay Preference and/or
(b) Set your PayPal account to “block unconfirmed addresses”.
• If you would like to decide on a sale-by-sale basis whether you will accept unconfirmed addresses, set your PayPal account to “Ask me before accepting payments from unconfirmed addresses”. Just like eBay.com today, buyers can still leave feedback even if the select rejects the buyer’s payment.

There is additional information on managing chargebacks and the protection from a PayPal account in a recent workshop Link