Topic: eBay Workshop: Enforcing Policy Violation Consequences & Mitigation

Host: eBay Staff
Date: Tuesday 03/07
Time: 16:00 to 17:00 PT
Location: Workshop Board

Description: The vast majority of sellers and PowerSellers on eBay are good people who comply with eBay’s policies in the overall interest of the marketplace. In global policy management, we have been working hard to better educate sellers who may unintentionally violate the rules and we have recently put new consequences in place that effectively penalize those few sellers who intentionally violate the rules.
In 2006, we have added some additional consequences for policy violations, because we know that only this can change the behavior of some of our repeat violators. These include:

Restricting repeat policy violators’ ability to sell for a period of time – Depending on how often a seller has violated our policies in a 90-day period, they may be required to complete a 15-minute tutorial or they could be restricted from listing new items for up to 3 days.
Retaining eBay fees when cancelling a repeat violator’s listings for List Practices violations – If a seller repeatedly violates policies in a 90-day period despite previously having taken a tutorial on those policies, we’re going to keep their listing and feature fees on subsequent listing cancellations for policy violations. We feel strongly that this is a level-playing field issue and that we need to create a financial penalty for these sellers who cannot be rehabilitated through education alone.

Our workshop will answer questions members might have about these new consequences for policy violation.

Cheers,

Deirdre
eBay Community Development