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Last Post May 31, 2005 4:03 PM by: deirdre@ebay.com
Replies: 89
deirdre@ebay.com
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 2:58 PM
Welcome and thanks for joining us this afternoon!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.


Cheers,

Deirdre
eBay Community Development

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fashionkitty57
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 2:58 PM
Hello, so how is the new spp gonna work?


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daniel.levy@ebay.com
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Re: eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 2:59 PM
Hi everyone, welcome to the workshop - I'm Dan Levy.

My team's job is to manage the protection programs that improve buyer and seller confidence in transacting online. We oversee programs such as PayPal Buyer Protection, the eBay Standard Purchase Protection Program, and PayPal’s Seller Protection policy . . . to name a few. I've also got several members of the team here with me at eBay headquarters in San Jose, CA who may jump in on some topic areas. For the next hour, we'll be answering questions on this board as well as posting some of the most common questions that we hear from the community.

Before I start answering questions, and since this is the first in-depth workshop we’ve held on this topic, let me answer some of the most common questions that I hear when talking with sellers.

Now, let’s take some questions.
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fashionkitty57
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:01 PM
Ok am i the only who showed up :(


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fashionkitty57
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:02 PM
Hello, so how is the new spp gonna work?


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*autograf*
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Re: eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:02 PM
I am new to e-bay and paypal ... hard to believe, I am sure ... where can I get the basics for pay pal ... and I keep getting notices that my account has been temporarily suspended and to go to the following web site:

Link

Is that a real site?
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daniel.levy@ebay.com
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Re: eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:02 PM
Hi Fashionkitty57,

Thanks for your question. There’s really no “new” SPP. We’re simply expanding the existing Seller Protection program that has existed for a number of years. The expansion includes sending and receiving payments from the US, UK, and Canada as well as some more confirmed addresses.

Dan
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dsteer@paypal.com
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Re: eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:03 PM
Hello Everyone,

Thanks for joining us. I'm going to proactively answer a few questions that we often get. The first is 'what is a chargeback and how can I manage my risks'?

The first thing to understand is that risks exist no matter where you take payments, offline or online. Successful sellers know how to manage risks – returns, lost shipments, unauthorized use claims, and chargebacks – and focus on the practices that will lead to greatest profit.

Chargebacks are a risk associated with accepting credit cards. Credit card companies institute this recourse system in order to build buyer confidence.

All sellers who accept credit card payments run the risk of and are liable for chargebacks. A chargeback means the credit card issuer (the bank that issued the card to the consumer) has reversed a credit card transaction that had previously cleared. The amount of the transaction is then deducted from the seller's account.

A credit card issuer can initiate a chargeback under several circumstances, including: Non-receipt of items purchased, buyer claims the item purchased is 'not as described' by the seller, credit card number was used without owner’s permission

--Dave
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mindelec
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:03 PM
how is this helping me when online delivery confirmation is still a requirement? usually not a cost efficient option internationally.
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deirdre@ebay.com
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:03 PM
Hi fashionkitty57:

There is no need to repeat your question. Someone will be responding to you.

Thanks,

Deirdre
eBay Community Development
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pineridge7
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:04 PM
My problem is on line tracking for overseas, on line tracking is only available via USPS Express Mail or
UPS, FED EX Express or Expiedated. No way are overseas customers going to pay that. How do other members handle it?
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jewelrygemart
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:04 PM
Any way to ask a limited account question here, or is that off limits?
Carol Miller McMillan/

JewelryGemArt
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fashionkitty57
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:04 PM
Sorry I was seeing any one posting.


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dsteer@paypal.com
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eBay Workshop: Enhancements to PayPal Seller Protection Policy

May 31, 2005 3:05 PM
Hello Everyone,

Another question we often hear is about what PayPal does to protect sellers.

PayPal does a number of things to help sellers stay safe and help prevent the likelihood of a dispute, claim or chargeback. We use industry leading, state-of-the-art technology to prevent fraud. We also use proprietary risk models to help predict fraudulent activity, blocking buyers who have a very high likelihood of being fraudulent.

If a seller still gets a chargeback, PayPal investigates every complaint filed against the seller and frequently disputes the claim with the buyer’s credit card company on the seller’s behalf. This saves the seller time and hassle, and leverages the expertise PayPal has in this area.

As a safety net, the Seller Protection Policy provides chargeback protection up to $5,000 on qualified transactions. The Seller Protection Policy is industry-leading…no one else provides this type of coverage. To qualify, Sellers must follow several guidelines, including shipping to a confirmed address and tracking shipment through online tracking.

--Dave
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