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Last Post Feb 26, 2007 11:02 AM by: deirdre@ebay.com
Replies: 38
deirdre@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 9:56 AM
Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

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Cheers,

Deirdre
eBay Community Development
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sitetosee
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:00 AM
I am interested in learning more about blackthorne basic. Will this discussion help me regarding that as well?
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theturnaboutshop
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:04 AM
I just bought blackthorne and love it - I am a little confused as to where some of the things are when i enter an item. like, sales tax, generic counter etc.
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lgauctionservice
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:08 AM
Can Blackthorne track actual shipping cost versus calculated shipping invoiced?
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deirdre@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:08 AM
Hi there:

We'll be with you momentarily. We're having some sign issues.

Thanks for your patience,

Deirdre,
eBay Community Development
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:14 AM
Sorry for the delay folks...

Hi, I’m John Slocum. During today’s workshop we’ll discuss how to use some of Blackthorne’s key features. Then, we’ll open up the forum for any questions you may have.

I don't expect that you will be able to follow along real-time with all the steps. I would recommend instead that you get a general idea of what we are discussing and then refer back to this archived workshop when you are actually using the program later. The "eBay Blackthorne Users Guide" (Link) will also be invaluable as you work through the program.

Feel free to ask any questions that relate to the topic we are currently discussing, but if you have unrelated questions I’d like to ask you to hold them til the end of our workshop. We have sellers who joined this workshop primarily to see how to get started with Blackthorne. Thank you!
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:16 AM
Re: Post #2

Sitetosee,

Yes, everything in this discussion pertains to Basic as well.


For questions #3 and #4, would it be ok if I continued with the workshop and answered those questions as they come up in the topics.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:17 AM
Before we can discuss the program, you should make sure you have downloaded it and run the Setup Assistant.

The first time you run eB, you will be guided through the Setup Assistant. The Setup Assistant will collect data from you and import your Seller’s Assistant database if you are migrating from SA. Because eB uses your SA settings and data during the Setup Assistant, you should NOT uninstall SA until you have ported your process over to eB.

The Setup Assistant will let you specify the database to be imported, collect your eBay Userid info, and collect email and picture host server info. It will also let you specify various preferences.

After completing the Setup Assistant, eB will be ready to go.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:17 AM
Let's do a brief overview before we start to list our first item.

There are 3 major processes that you will perform with eB. The process of "Creating Items", "Monitoring Listings" and "Finalizing Sales" are each performed on a different tab on the main screen.



On the "Create Items" tab, you will enter all the information for the items that you want to list. When you are ready, you will submit the items to create listings. The items on this tab will act as original copies. You can use them over and over to submit multiple listings from a single item.



Some of the major advantages of the Items mode are:

- you can organize your items into folders and lists
- filters will allow you to view your items in intelligent ways
- the grid and details panes can be viewed either singly or together on the same screen
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:18 AM
Once your listings are created, you will track your listings on the "Monitor Listings" tab.



In "Monitor Listings", you will be able to see just the listings that are running, the listings that have ended and are eligible for relist credit, or the listings that have ended.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:19 AM
When a listing is completed, a sales record is created. You will see the sales records on the "Finalize Sales" tab.



This is where you will manage all your post sale activity including sending emails, leaving feedbacks and filing disputes.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:20 AM
Now, let's go back and discuss the process of listing an Item.

From the "Create Items" mode, you will use the "New Item" button to create a new item. You can also select any existing item and use "Duplicate" to get a copy of that item as a starting point.



If you list a lot of similar items, you can even create an "Item Template" and use it to create new items. Let's say for instance that you sell glassware quite frequently. Since many of the elements of your listing are the same for every piece of glassware you sell, you can create an item template that has all of the common glassware settings already filled in.



Then to create a new item for a pitcher you are ready to sell, you would select the "New Item" dropdown and choose your "Glassware" Item template.



Now all you will have to do is to fill in the fields that are different for this particular piece of glassware.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:22 AM
Filling in the information for an item should be very familiar. All of the common elements (title, description, pictures, categories, etc.) are present.



You may notice though that some of these settings have been grouped into "field presets" to make data entry faster.

Listing upgrades are an example.



Suppose that for most items, you use just Bold on your listings, while for some of the higher end items you use Bold, Highlight, Border and Gallery. You can create a preset called "Bold Only" that has just "Bold" set, and a preset called "High End Upgrades" that has Bold, Highlight, Border and Gallery turned on. Now, when assigning your listing upgrades, you would simply choose either "Standard Upgrades" or "High End Upgrades" from a dropdown box.

Of course the use of presets is optional and you are always free to enter any listing upgrade combinations you'd like without having to create a preset.

Presets are available for listing upgrades, shipping, and payments.
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mmonico@ebay.com
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eBay Workshop: Learn to use Blackthorne - Feb 26

Feb 26, 2007 10:23 AM
Another advantage of eB is the Ad Templates.



Most users have a large portion of text that appears in all their listings. In addition, users also may want to modify their listing by placing an attractive border around it. eB allows you to use multiple text templates (called “Ad Templates”) and graphic templates (called “Themes”) interchangeably. You can select any Ad Template and Theme for your listing and eB will place your title, description any other information into the ad when it is built.

The best part is you can customize your Ad Templates to include any text you want.

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