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Deirdre
eBay Community Development

Buyers are confused about the Classified format. Several members have reported that buyers think the listing is closed and the item is no longer available because there is no BUY or BID button. Buyer awareness and the format of the Classified needs improvement. Will eBay address this problem?

eBay Live 2007 Community Hall of Fame Award
Free Resources for Better Auctions • Programs • Tools • Hosts • Templates • Help • Guides • Blog

eBay Live 2007 Community Hall of Fame Award
Free Resources for Better Auctions • Programs • Tools • Templates • Help • Guides

Is it okay to offer complimentary downloads along with the CD in the mail?

Classifieds sort to the bottom of Best Match, thus visibility is very low. Sellers are currently reporting that most contacts are coming from other sellers wondering how the ads are working out.

A Classified Ad seems like a great tool for promoting a high-ticket item or a custom service where multiple leads are important or where up-selling can occur. However, it seems pretty weak and ineffective for lower-priced impulse-buy items. It doesn't look like a good choice for digital delivery items like templates or ebooks or recipes.

Isn't it a disservice to tell people to move those DD goods over there?

eBay Live 2007 Community Hall of Fame Award
Free Resources for Better Auctions • Programs • Tools • Hosts • Templates • Help • Guides • Blog

eBay Live 2007 Community Hall of Fame Award
Free Resources for Better Auctions • Programs • Tools • Templates • Help • Guides

Hi Gang

Griff and Brian here and we are ready to start the Workshop. We'll address questions as we go but first, we have some information to post.

Stand by.

Griff

Griff _________________ eBay

Hi According to the information on this page regarding the new policy: http://www.ebaychatter.com/the_chatter/2008/03/digital-downloa.html Question: What about custom services, such as website design services or resume writing services, which may include a digital deliverable, such as the custom web site pages or the draft or final resume? Answer: Custom services, where the buyer and seller work collaboratively to develop a custom designed website, will be treated as a service, like they are today. A single template page, even if customizable (e.g. pick your color, “place your name here”) are not considered custom services and will be required to be listed using the Classified Ads format. So does that mean this item#330227521119 is in violation of the new policy? The item offers customization for a single template HOWEVER it is shipped on a cd. Can you offer a customization of a single auction template and then ship it on a cd? According to the policy on the chatter you cannot. Please clarify. Also how do you report digital delivery items properly? There is no option except "other banned options". Will there be a digital delivery option noted when reporting a listing in violation?

I AM NOW POSTING THE PEOPLE THE WHOLESALE LIST THROUGH CD-R WHICH IS NOT CONSIDERED INTANGIBLE.

MOREOVER I AM SAYING IN MY AUCTIONS THE FOLLOWING THING

"Notice for ebay:This auction is not for a digital item .This item is not for a download link or an ebook.This item is posted on a proper CD-R disc through the ROYAL MAIL and is in compliance with the ebays recordable media policy .Because the material is in public domain.No trademarks or copyrights have been infringed.This item is 100% freeware available in public domain.It should be noted that its not a violation of the ebays compilation and information media or downloadable media policy.We are fully aware that digital items can only be listed in classified ad format.THIS IS NOT A DIGITAL ITEM .ITS A TANGIBLE/PHYSCIAL Item"

EBAY HAS STILL REMOVED MY AUCTIONS SAYING THAT DIGITAL ITEMS SHOULD BE LISTED IN CLASSIFIED AD FORMAT.

HOWEVER I AM NOT SELLING ANY DIGITAL ITEM.

WHY IS THAT HAPPENING?

Hello everyone and thanks for joining us today. I look forward to addressing any questions you have about the new policy.

Today's session is not about the merits or decision about the policy and it's not negotiable.

I'll start by clarifying the policy and rationale behind decision.

Brian Burke

I was told the other day on eBay live help that there is something wrong with the system and the engineers were working on it. I have changed all of my items to CD downloads but when you search in the general search box it comes up as DIGITAL DELIVERY. Makes no sense and I can't change that.

Workshops won't put you back into the 21st century.

I always sold my CDs in tangible form. The day I went digital, my sales went up at least 30%...

So, do you have a genius idea to tap this market or do you need to take some ginko biloba to boost your brainpower?

Our concern at this point is the non-compliance of other sellers who are still listing item after item as digital or email PDF Files. It's clearly in the titles, clearly in the shipping as 'digital item' and clearly in the listing description.

Reporting these items appears to be useless as no one single item we've reported has been removed.

As a company you decided to prohibit the sale of digital/email items and yet now you don't have a way to police the Sellers and make it a fair selling ground for all.

How do plan on dealing with this issue?

Didn't this start at 2pm pacific time - why am I staying tuned????