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Last Post Nov 16, 2006 3:01 PM by: deirdre@ebay.com
Replies: 14
deirdre@ebay.com
Posts: 3,846

eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 9, 2006 1:42 PM
Topic: eBay Workshop: New MultiOrder Shipping from PayPal

Host: eBay Staff
Date: Thursday 11/16
Time: 2:00 pm to 3:00 pm PT
Location: Workshop Board

Description: In October 2006, we launched MultiOrder Shipping on PayPal, which allows the printing of up to 50 USPS domestic shipping labels at a time. This feature also allows you to import eBay orders, combine multiple sales to one package, and schedule carrier pickup. Please join us for this informative workshop. You'll also have an opportunity to provide feedback and have your questions answered.

Cheers,

Deirdre
eBay Community Development
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deirdre@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 1:53 PM
Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

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Cheers,

Deirdre
eBay Community Development
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 1:53 PM
Hello and welcome to the MultiOrder Shipping online workshop. We will be sharing the features of MultiOrder Shipping today, and encourage your feedback and questions.

Let’s get started with an overview of MultiOrder Shipping on PayPal.

What is MultiOrder Shipping? MultiOrder Shipping is a PayPal tool which allows you to print up to 50 shipping labels at a time, right from your PayPal account. Some of the features of MultiOrder Shipping include:

• No subscription fee – you pay only the cost of shipping
• Manage your shipments – view and manage shipments from one tool
• Import eBay sales – import your eBay sales into MultiOrder Shipping
• Match Shipping labels to packages – introducing a label identification sheet
• Schedule Carrier Pickup from USPS
• Combine orders- encourage multiple purchases from buyers by combining multiple sales into one shipment
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 1:53 PM
We have been on the discussion boards and have seen some great feedback. I’d like to address some of those questions here:

Using Internet Explorer 7 for MultiOrder Shipping
IE7 is not currently supported but watch for this in an upcoming release

Turning off the receipt from printing
You can turn this off by:
Click on the Edit Menu and select Settings.
Click on Print Setting in the left menu
From the Automatically print the following documents after printing USPS labels section, uncheck Receipt.
From now on, the Receipt will no longer be automatically displayed and printed.

Turning off the instruction sheet
We are looking into this request to turn this off


Importing non PayPal transactions
We understand that many are having difficulty importing transactions into the MultiOrder Shipping tool. Please follow the steps below to ensure that we can import your transactions:
Go to My eBay, navigate to the All Selling menu, and click on the Sold link.
For the specific items you would like imported, click on the Action drop-down and select “Mark as Payment Received.”
Click on a Print Shipping Label button to navigate to PayPal and launch the MultiOrder Shipping tool.
From the File menu, click Import.
Check Import from eBay to import non-PayPal paid transactions and Import from PayPal to import PayPal paid transactions.
Your items should now be imported
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:08 PM
I would like to address some of the other great questions we have received thus far:

Shipping to APO/FPO - We realize this is important and we are working toward the goal of being able to offer this soon


Issues with importing transactions from eBay - We are aware of this and are working on a resolution
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:10 PM
Cleared echeck purchases - MultiOrder Shipping functions like single label shipping in this way. We have received requests to change this and are currently exploring making this change
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:14 PM
Instructions and Receipt are not the same thing in MultiOrder Shipping. At this time you cannot turn off the instructions from printing.

To turn off the receipt, please see my post # 3 above
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:17 PM
Thank you for the feedback regarding the packing slips not printing the item or description. We appreciate your points and will work toward making the requested changes.
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:22 PM
Launching MultiOrder Shipping
We know that the first time you load MultiOrder Shipping it can take some time to load. An enhancement will be out by the end of the month which will reduce the amount of time it takes to load. Please note you must clear your cache in order to take advantage of the faster loading times.

How to clear cache - Internet Explorer 6
Launch Internet Explorer
Select Tools, Internet Options, then select Temporary Internet Files. Click Delete Cookies. Click Delete Internet Files. Click OK.
When complete, close the browser and relaunch

We will post on the Packaging and Shipping Discussion Board when the enhanced loading time is available.
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:25 PM
Internet Explorer 7
We understand some people have had issues using MultiOrder Shipping with Internet Explorer 7. MultiOrder Shipping will be compatible with IE 7 by the end of this month
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:30 PM
In order to change the shipping date in MultiOrder Shipping, first prepare the order to print. Hit Print, and you will get transferred to the Print Preview tab.

In that tab, select the label, go to the mailing date drop down and select the correct date
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:53 PM
Currently, we are in the need of gathering metrics on which label printers are widely used amongst the community. Please answer the following questions below:

* Do you use a label printers?
* If Yes, which of the following do you use:
o Dymo 330
o Dymo 330 Turbo
o Dymo 400
o Dymo 400 Turbo
o Dymo 400 Twin Turbo
o Brother QL-500
o PB LPS-1
o Zebra 2844(z)
o Other: _(please input the one that you do use)_

* How often do you use your label printer when shipping items?
* Please let us know if you have general feedback on PayPal supporting label printers.
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suzanna@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 2:54 PM
It's getting lonely here! We'd love to hear from you if you're out there. :)
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 3:01 PM
Thanks everyone for "lurking" out there :) I hope you found this information valuable!
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deirdre@ebay.com
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eBay Workshop: New MultiOrder Shipping from PayPal - Nov 16

Nov 16, 2006 3:01 PM
This concludes the "New MultiOrder Shipping from PayPal" workshop. Be sure to check the Workshop Calendar for upcoming workshops.

See you there!!!!

Deirdre
eBay Community Development
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