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Last Post Aug 27, 2007 2:05 PM by: deirdre@ebay.com
Replies: 27
deirdre@ebay.com
Posts: 3,846

eBay Workshop: Shipping Tips and Best Practices - Aug 27

Jul 27, 2007 12:48 AM
Topic: eBay Workshop: Shipping Tips and Best Practices: Using eBay and PayPal Shipping Tools

Host: PayPal and eBay Staff
Date: Monday 08/27
Time: 1:00 p.m. to 2:00 p.m. Pacific time
Location: Workshop Board

Description: Get into ship shape with shipping tips and best practices. See the top tips for packaging your items for shipment. Learn to use the eBay Shipping Calculator in your listings or to research shipping rates. Print U.S. Postal Service® and UPS® shipping labels on PayPal right from your computer on standard printing paper. Shipping addresses are pre-filled and you can purchase labels right from your PayPal account for no additional fee. Please join us to learn about these great tools and how they can help you become a smart shipper.

Cheers,

Deirdre
eBay Community Development
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:20 PM
Hi everyone,

Thank you for joining our online workshop on Shipping Tips and Best Practices. We would like to use this hour to talk about some of the shipping tools available on eBay and PayPal.

We look forward to an interactive session, and we welcome your feedback and questions. We'll open up this thread at 1:00 Pacific time.
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:22 PM
Shipping you eBay items can be much easier when you are aware of some of the tools available to you. In the next hour we will cover the following:

• Getting Started
• Specifying reasonable shipping costs

eBay Shipping Calculator
Flat Shipping


• Printing shipping labels on PayPal
• Packaging Tips
• Additional resources and tools
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:33 PM
Getting Started

Just getting started with shipping can sometimes be the hardest part, but it doesn’t have to be! You can avoid shipping headaches by being prepared:

Use a shipping scale: Knowing the weight of your item is crucial to being able to accurately determine shipping costs. In most cases, items under 13 oz need to be weighed to the next highest ounce, and items over 13 oz need to be weighed to the next highest pound.

If you don’t own a shipping scale, you still have a few options:

1) Use a bathroom or kitchen scale
2) Shop on eBay for shipping scales! There are lots of great deals to be had
3) The U.S. Postal Service offers Flat Rate Priority Mail shipping boxes, which are the same rate, regardless of weight, to any state. You can ship anywhere in the U.S. for a flat rate of $8.95, but you must use the Flat Rate packaging. Two sizes of flat rate packaging are available at this site: ebaysupplies.usps.com
4) Obviously actually weighing your package is ideal, and the best way to ensure an accurate shipping rate. However, if you have no access to a scale, often the manufacturer’s web site will contain the weight information on an item. Just be sure to add the appropriate ounces for your packaging materials to the weight.

Measure your shipping box: If your package has a large size-to-weight ratio, you may need to consider your package's dimensional weight when you calculate your shipping rates. Some items can be subject to something called “dimensional weight”, which means the dimensions of the box will be factored into the shipping cost.

USPS Dimensional Weight for Priority Mail packages: You can learn more about USPS Dimensional weight at this page.

UPS Dimensional Weight:
Learn more about measuring your package and UPS Dimensional Weight at this page.

Helpful hints:

• If you are shipping USPS Priority Mail® you can order free Priority Mail shipping supplies, none of which are not applicable to dimensional weight pricing.
• The new Priority Mail shipping boxes have the dimensions already printed right on the outside of the box
• UPS packaging is provided free of charge to UPS account holders for selected Air and Worldwide Express services. You can order supplies at this site. Other packaging supplies are sold at The UPS Store®


Visit the eBay Shipping Center: The eBay Shipping Center contains information on shipping tips, frequently asked questions, U.S. Postal Service, UPS, PayPal shipping labels, calculating shipping costs, and more! Be sure to visit the Shipping Center for important shipping information.
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:39 PM
Specifying Reasonable Shipping Costs

Specifying reasonable shipping costs is a common best practice, and an e-commerce standard. Buyers expect shipping costs to be stated up front, and for those costs to be reasonable. You can ensure your costs are reasonable using the tools we will cover today, and doing so can help ensure you are in compliance with eBay’s Excessive Shipping Charges Policy.

There are a couple of options you have when stating your shipping costs at the time of listing an item:

1) Shipping Calculator: Inserting the Shipping Calculator in your listing will allow eBay to calculate shipping rates for you, based on your buyer’s location. In the shipping section of the Sell Your Item form, select “Calculated: Cost varies by buyer location” in the drop down menu, then enter the weight, dimensions, and preferred shipping service(s). You may select up to 3 domestic shipping services and up to 3 international shipping services.



How does it work?

The shipping calculator will calculate the shipping cost from your location to the buyer’s location, based on the information you entered at the time of listing.

Why use the shipping calculator?

• Your shipping costs will be specific to a buyer’s location. This means buyers who live closer to you will see actual, lower shipping costs, making your listings more competitive
• Buyers will automatically see the calculated shipping rate specific to their location
• Takes the guesswork out of shipping for buyers and sellers
• Reduce the number questions about shipping from buyers


Helpful Hint: Try out the Shipping Wizard by clicking on the Shipping Wizard link in the Shipping Section. The Wizard will help you calculate shipping costs step by step.



2) Flat Shipping:
If you decide not to use the Shipping Calculator, you can enter a flat shipping amount, meaning all buyers will see the same shipping cost, regardless of their location or proximity to you. In the shipping section of the Sell Your Item form, select “Flat: Cost same cost to all buyers” in the drop down menu and enter your shipping cost and service. You may select up to 3 domestic shipping services and up to 3 international shipping services.



If you’re not sure how much to charge, you can use the Research Rates tool on eBay
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:42 PM
Printing Shipping Labels on PayPal

Printing shipping labels on PayPal is convenient, easy, and best of all…free! There are no fees to print shipping labels on PayPal; you pay only the actual cost of shipping.

You can print U.S. Postal Service® and UPS® shipping labels right from your PayPal account, using a standard printer and regular paper.

How does it work?

After your item sells, you can generate a PayPal shipping label from your My eBay page, the View Item page of the item you’ve sold, or from your PayPal Account Overview page.

Because PayPal knows your address, your buyer’s address, and the information you entered about shipping at the time you listed your item on eBay, almost everything is pre-filled for you. You simply verify the information, print the label, attach to the package, and take it to your local Post Office or UPS drop off location. You can also contact USPS or UPS for package pickup options.

Why use PayPal shipping labels?

• The cost of shipping is paid for right from your PayPal account
• You will receive automatic online discounts on USPS Priority Mail International and Express Mail International shipping labels purchased through PayPal
• You may be eligible to receive special savings on UPS shipping labels purchased through PayPal for eBay transactions
• Your buyer will be automatically notified by e-mail and in their My eBay that you have generated a shipping label
• You can print domestic and international shipping labels, including customs forms.
• Visit the shipping label page of the eBay Shipping Center to learn more
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:46 PM
Packaging Tips

To ensure your item arrives at the buyer safely, here are a few packaging tips:
• Use a properly sized box
• Fill packing material around the sides of the item
• Smaller, durable items can be sent in padded envelopes
• Tape box securely and use a box sturdy enough for your item

The U.S. Postal Service offers free co-branded Priority Mail shipping supplies which can be found on the co-branded box site. These boxes are free, and delivered right to your door.

UPS packaging is provided free of charge to UPS account holders for selected Air and Worldwide Express services and can be ordered at this site. If you need to have your item packaged, you can find help from the Certified Packaging Experts at The UPS Store. To find a location near you, visit www.theupsstore.com

Be kind to Mother Earth! :) When you receive packages, try to re-use packing materials and boxes when possible, and look for packing materials which are environmentally friendly.
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:54 PM
Additional shipping tools and resources

Now that you know how to package your item, calculate shipping costs, specify shipping in your listing, and print shipping labels, we’d like to give you a few more tips to consider when shipping on eBay:

Offer Expedited Shipping, especially around major shopping holidays: If you commit to a 1-day handling time and offer at least one overnight shipping service option, you can elect to flag your item as a Get it Fast listing. Your listing will have a Get it Fast icon so last minute shoppers will know they can buy from you confidently. This is especially important around major holidays. There is no additional fee to list using the Get it Fast icon.

Consider Offering Free Shipping: Free Shipping has become an e-commerce standard during holiday shopping times. You can offer Free Shipping by selecting the Flat shipping option and checking the “Free” box near the shipping cost field. Buyers searching for items with free shipping will be able to find your items.

Are you shipping a lot of items? Try PayPal MultiOrder Shipping: PayPal MultiOrder Shipping allows you to print up to 50 U.S. Postal Service domestic shipping labels at a time, right from your PayPal account. There is no additional fee for this service; you pay only the actual cost of shipping. PayPal MultiOrder Shipping includes integration with the U.S. Postal Service Shipment Confirmation Acceptance Notice (SCAN) form.

Dip your toe in the water by going north of the border: Shipping to Canada is a great first step to taking your business global. eBay Canada has a lot of potential shoppers! Under the international shipping section, just select Canada in the “Ship to” drop down menu.
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 12:56 PM
As always, please visit the eBay Shipping Center and Shipping FAQ pages for more information. We welcome your feedback and questions.
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deirdre@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:00 PM
Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

Added note: If you click on the "Watch this discussion" link, you will receive an email each time someone posts to the workshop.

Stop Watching: If at any time you no longer want to receive updates on a thread you are watching, just click on the link titled "Stop Watching Thread" found in the specific thread being watched. Also you can remove any watched thread by clicking on the "Watched Discussions" link located in the log in bar and deleting the watched thread.

If you're new to the discussion boards, please be sure to check out the board tutorial:

Link


Cheers,

Deirdre
eBay Community Development
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timecatchers
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:08 PM
Does PayPal MultiOrder Shipping apply to only packages of the same weight and size?
~~~~~~~~~~~~~

TIMECATCHERS - Antiques and Collectibles eBay Auctions
IT'S ALL WRITE - Quality Pens and Refills eBay store

It's All Write
IT'S ALL WRITE ~ Quality Pens & Refills ~ eBay Store
TIMECATCHERS ~ Antiques & Collectibles ~ eBay Auctions
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timecatchers
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:11 PM
We checked out the special discount offer from UPS but we got the impression there was a weekly service charge with having an account with UPS. Is this correct?
~~~~~~~~~~~~~

TIMECATCHERS - Antiques and Collectibles eBay Auctions
IT'S ALL WRITE - Quality Pens and Refills eBay store

It's All Write
IT'S ALL WRITE ~ Quality Pens & Refills ~ eBay Store
TIMECATCHERS ~ Antiques & Collectibles ~ eBay Auctions
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suzanna@ebay.com
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:12 PM
Hi timecatchers, (reply to #10)

Thanks for your question. You may use PayPal MultiOrder Shipping for any types of packages - up to 50 at a time. They do not have to be the same size or weight. PayPal MultiOrder Shipping can be used for any USPS domestic shipments.
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timecatchers
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:13 PM
ok, thanks Suzanna
~~~~~~~~~~~~~

TIMECATCHERS - Antiques and Collectibles eBay Auctions
IT'S ALL WRITE - Quality Pens and Refills eBay store

It's All Write
IT'S ALL WRITE ~ Quality Pens & Refills ~ eBay Store
TIMECATCHERS ~ Antiques & Collectibles ~ eBay Auctions
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all*about*horses
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eBay Workshop: Shipping Tips and Best Practices - Aug 27

Aug 27, 2007 1:13 PM
Are there any plans to expand the shipping choices on the Ebay Calculator?

My current shipping method for magazines is Bound Printed Matter which is a zoned shipping method. However, because it is not shown on the Calculator I have to charge my buyers a flat fee.

I also cannot use PayPal shipping labels because BPM is not shown on it.




Lead, Follow or Get Out Of The Way!
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