From collectibles to cars, buy and sell all kinds of items on eBay
Site Map
aAdvanced Search
BuySellMy eBayCommunityHelp

Home

  » 

Community

  » 

eBay Discussion Boards

  » 

Community Help Boards

  » 

Workshops

  » 

eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd
Attention small business or part-time sellers near Atlanta:
Learn from experts and network with sellers at
eBay: On Location in Atlanta, March 19-20
SPACE IS LIMITED! REGISTER NOW
Topic Locked This topic is locked - uploads are not allowed.
Last Post Oct 22, 2004 3:02 PM by: deirdre@ebay.com
Replies: 26
View Listings
deirdre@ebay.com
Posts: 3,846

eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 8, 2004 1:58 PM
Topic: eBay Workshop: The Importance of Having a Return Policy

Host: eBay Staff
Date: Friday 10/22
Time: 14:00 - 15:00 PDT
Location: Workshop Board

Description: Sellers who clearly spell out their return policies, generally have an edge on the competition – a 6% increase in successful listings. Changes were recently made to Return Policy, making it easier for sellers to outline their policies. This online workshop will discuss how to take advantage of the new Return Policy format in Sell Your Item. Members will also be given the opportunity to ask questions about the recent changes.

Hope to see you there!

Deirdre
eBay Community Development
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
deirdre@ebay.com
Posts: 3,846
(1 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 1:59 PM
Welcome and thanks for joining us this afternoon!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.


Regards,

Deirdre
eBay Community Development
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(2 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:00 PM
Hi Everyone,

Welcome to today’s workshop on the importance of having a return policy. We are hosting this workshop in order to discuss some of the changes recently made in the Return Policy section in Sell Your Item. In addition, we also want to share with you some of the benefits sellers have seen in clearly stating their return policies to buyers.


-Larry (Trust & Safety) and Vera_J (Trust Marketing)
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(3 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:02 PM
Why did eBay create a separate Return Policy section in SYI?

In 2003, eBay changed the Payment Instructions box in SYI to include a space for sellers to state their return policies. However, we heard from both buyers and sellers that this change did not meet their needs. Sellers felt that their return policies got overlooked because it was buried in the payment instructions box. Buyers also told us that it was hard to discover if a seller had a return policy.

Beyond this, we also know that return policies are a significant boon to building buyer confidence. As the eBay Marketplace heads into holiday season, we wanted to make sure that sellers had the tools they need….
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(4 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:03 PM
How did eBay decide on the new design of the Return Policy section?

eBay worked closely with the community to create a solution that balanced the need of both sellers and buyers. We agreed on implementing only a few fields: (1) whether a seller accepts returns; (2) the time period for returning items; (3) the type of refund offered to the buyer; and (4) any additional details about the return policy. We also created a design that that ensured that adoption is optional…..this feature is purely voluntary and sellers who choose to not participate will not be penalized.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(5 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:03 PM
Is the Return Policy feature available in all categories?

Yes. Return policies are something that help all sellers, and we hope it is adopted throughout the marketplace.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(6 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:04 PM
Will I be required to have a return policy in my listings?

No. Stating a return policy is not required, but we believe that sellers that choose to adopt a return policy will be at a competitive advantage. Clearly stating a return policy helps build buyer confidence and can increase selling success.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(7 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:04 PM
What are the benefits to having a return policy?

The clear benefit is increased selling success. In fact, when we researched this, we found that sellers who clearly spell out their return policies, generally have an edge on the competition (on average they have a 6% increase in successful listings). Additionally, this increase is with only a minimal of returns.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
View Listings
shopvfl
Posts: 5
(8 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:05 PM
Hello, is this also going to be implemented in Turbo Lister for bulk listings?
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(9 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:05 PM
If I use a return policy, won’t my number of returns dramatically increase?

Our research has indicated that returns will not dramatically increase. Remember, as a seller, you can state the terms you will accept for buyers to return items. By providing a return policy, we believe this increases the transparency between buyers and sellers. And when there is a greater level of transparency between buyers and sellers, both will be more successful on eBay.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(10 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:07 PM
Will buyers be able to search and sort listings based on return policies?

No. This functionality is not available.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(11 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:09 PM
Hi shopyfl -- Thanks for the question. Yes, the new Return Policy feature will be available in Turbo Lister.

Larry, Trust and Safety
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(12 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:11 PM
In the drop-down box titled, “Item must be returned within”, eBay allows sellers to select 3, 7, 14 or 30 days. Is that the time from which sellers ship the item, or the time from which a buyer receives an item?

The time is from when a buyer receives an item. In early 2005, we will be educating buyers on the new Return Policy section. We will be sure to include this in our materials. To be safe, you might also want to specify this in the Return Policy text box.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
View Listings
pal@ebay.com
Posts: 347
(13 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:12 PM
I am a seller. I will only accept returns under two conditions: (1) gross misrepresentation and (2) non-authenticity. If buyers see I accept returns, I don’t want them to start returning items without contacting me first or for simply changing their minds. How can I avoid this?

In the return policy text box, you can specify the conditions you will accept returns. In your case, the buyer must contact the seller first. And you will only accept returns based on gross misrepresentation and non-authenticity.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
)
View Listings
pc2cajunnet
Posts: 12
(14 of 26)

Re: eBay Workshop: The Importance of Having a Return Policy - Friday, Oct 22nd

Oct 22, 2004 2:15 PM
I just wanted to see if I was really here.
Reply
Reply
Name:
Email:
 
Click for emoticon Click for bold Click for italics Click for underline Click for pre tag Click for url tag Spell Check
Tip: To create a link - type the desired text, highlight it with your mouse and click[Click for url tag]
Tags:
 
Page: of 2
Back to Top

New to eBay Boards? Try a visit to our Community Discussion Boards Help and Welcome Center .

Want to visit another board? You can view our Community Overview Page or select from these lists:

Community Help Boards:

eBay Tools Boards:

Category-Specific Boards:

General Discussion Boards:


Feedback Forum | Discussion Boards | Groups | Answer Center | Chat Rooms | Community Values

About eBay | Announcements | Security Center | Policies | Government Relations | Site Map | Help | Contact us
Copyright © 1995-2010 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time
hosted by LiveWorld